Operations Coordinator for Business

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: TYPE OF WORK

Full Time

: SALARY

6?$ per hour

: HOURS PER WEEK

45

: DATE UPDATED

Aug 4, 2026

JOB OVERVIEW

Summary

Native English required

About the role

Our conpany manages roughly 300 rental units across multiple LLC entities in the Columbia, SC area, runs an in-house renovation crew, and is actively taking on third-party remodeling work. The Operations Coordinator is the day-to-day hub: the single point of contact between tenants, property managers, in-house technicians, subcontractors, material vendors, and ownership. This role is high-volume, high-context, and high-trust. You will manage 15+ active tenant maintenance threads, daily paint and materials procurement, parallel vendor sourcing pipelines, subcontractor admin, and in-house crew dispatch, all simultaneously. You report directly to the owner and act as the buffer that lets ownership stay on capital and strategy while the operation runs.

Working hours

5:30 or 6:00 AM US Eastern to 3:00 PM US Eastern, Monday through Friday. These hours are non-negotiable because they cover the morning dispatch window when tenants report overnight issues and the in-house crew gets routed for the day. Location: Remote, with a strong preference for Latin America. Mexico, Colombia, Costa Rica, Panama, Argentina, and Chile are all good fits because they sit in or near US time zones.

Language requirements
Native English speaker. First language English, professional written and spoken fluency. You will spend most of your day on the phone with US tenants and US vendors.

We will test for this during the interview process.

Core Responsibilities

Tenant Maintenance Dispatch: Serve as the primary point of contact for property managers and tenants. Perform templated intake (confirming issues, requesting media), triage urgency (emergency vs. routine), and schedule 4-hour service windows. Coordinate access via lockboxes and manage post-visit follow-ups.

Materials Procurement: Execute daily orders for paint and construction materials (Lowe's Pro, etc.). Track receipts for accounting and prepare detailed SKU-based material lists for subcontractors.

Vendor & Quote Management: Source 4–6 vendors for specialized repairs (HVAC, electrical, etc.). Send scopes of work, follow up daily for quotes, coordinate site walks, and provide vendor recommendations to the owner.

Subcontractor Management: Daily dispatching and coordination of external crews. Handle onboarding (W-9s, ACH, WhatsApp groups), verify time tracking, and manage termination conversations when necessary.

In-House Crew Coordination: Provide daily routing and live updates for the internal maintenance lead. Manage emergency rescheduling and onboard new hires into the dispatch system.

PM Liaison: Coordinate key pickups from offices and handle back-and-forth communication regarding tenant escalations.

Requirements

Must have

Native English (first language, professional fluency in writing and speech).
Available 5:30 or 6:00 AM ET to 3:00 PM ET, Monday through Friday.
Prior experience working at a property management company, a company that owns and maintains its own rental portfolio, or a renovation/remodeling contractor (or a closely related real-estate operations business). This is a hard requirement.
2 to 3 years in property management operations, dispatch, construction admin, or a similar high-volume coordination role.
Comfortable juggling 15+ open threads at once across SMS, calls, email, and WhatsApp without losing items.
Strong with templates and repeatable process. You will use the same intake script, scheduling reminder, and satisfaction follow-up many times a day.
High level of trust: you will see banking details, vendor invoices, and payment information regularly.
Reliable home office setup: stable internet, quiet environment for calls, headset, computer.

Strongly preferred

Experience with AppFolio or a comparable PMS.
Familiarity with US construction terminology (sheetrock, P-trap, breaker panel, eggshell paint, etc.).
Prior experience managing US-based subcontractors remotely.
Working style

Most of your day is reactive. Tenants text in the early morning with overnight issues, vendors call back about quotes, subs need addresses and lockbox codes to start the day. You will need to absorb that, prioritize, and get the right person to the right place by 9 AM ET. The other half is proactive: chasing quotes, ordering materials a day ahead of the job, calling tenants to schedule visits, sending satisfaction follow-ups, building the next week's vendor pipeline. You will be the buffer. Ownership is focused on capital, deals, and investor reporting. You handle everything below that.

SKILL REQUIREMENT

Property Management English Speaking Procurement

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Operations Coordinator for Business

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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