Operations & Client Success Coordinator

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: TYPE OF WORK

Any

: SALARY

$960

: HOURS PER WEEK

40

: DATE UPDATED

Jul 23, 2026

JOB OVERVIEW

Job Overview

We are seeking an organized, proactive, and customer-focused Operations & Client Success Coordinator to join our team. This role serves as a central point of communication between clients, internal tea ---------- mbers, and project workflows.

The ideal candidate is highly organized, detail-oriented, and comfortable handling customer communication, scheduling, and administrative tasks in a fast-paced remote environment.

Responsibilities
Client Communication
Answer and manage incoming client calls, emails, and messages professionally
Respond to inquiries in a timely and courteous manner
Schedule appointments and coordinate bookings
Provide information about services and assist clients with their questions
Follow up on project updates, revisions, and outstanding requests
Maintain positive and professional client relationships
Deliver excellent customer service throughout the client experience
Scheduling & Coordination
Coordinate schedules and appointments for tea ---------- mbers
Manage calendars and scheduling systems
Monitor daily schedules and communicate updates as needed
Ensure all project information is complete and accurately documented
Assist with appointment confirmations and schedule adjustments
Project Tracking & Quality Control
Monitor projects from booking through final delivery
Track deadlines and ensure projects remain on schedule
Follow up on revisions, updates, and pending tasks
Verify that client requests are documented and completed
Escalate issues when necessary to ensure timely resolution
Administrative Support
Maintain accurate records and project documentation
Update spreadsheets, databases, and internal systems
Organize digital files and company records
Assist with workflow management and operational tasks
Support management with administrative duties as assigned
Team Collaboration
Coordinate communication between clients and internal tea ---------- mbers
Share important project updates and scheduling information
Assist in maintaining efficient day-to-day operations
Support a collaborative and professional work environment
Required Qualifications
Excellent written and spoken English
Strong customer service and communication skills
Professional phone and email etiquette
Strong organizational and multitasking abilities
High attention to detail
Ability to prioritize tasks and meet deadlines
Strong problem-solving skills
Ability to work independently with minimal supervision
Reliable and dependable work ethic
Ability to learn new tools and systems quickly
Reliable high-speed internet connection
Quiet and professional remote work environment
Technical Requirements
Experience using Google Workspace (Gmail, Google Calendar, Google Docs, Google Sheets, Google Drive)
General computer proficiency
Comfortable learning new software and online platforms
Basic troubleshooting skills
Preferred Qualifications
Previous customer service or administrative experience
Appointment setting or scheduling experience
Experience working with CRM systems
Experience supporting remote teams
Familiarity with real estate, photography, media, or creative service businesses
Previous virtual assistant experience

SKILL REQUIREMENT

Customer Service Operation Management Client Relationship Management

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Operations & Client Success Coordinator

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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