Operations & Client Services Coordinator

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

Full Time

SALARY

Negotiable

HOURS PER WEEK

40

DATE UPDATED

Jul 11, 2026

JOB OVERVIEW

Interested applicants may apply here: ----------

About the Role
We're looking for a proactive Operations & Client Services Coordinator to become the first point of contact for our customers. In this role, you'll handle inbound calls, respond to inquiries, provide quotes, and follow up with leads to convert them into booked jobs.

You'll play a direct role in the company's growth by delivering an exceptional customer experience while supporting day-to-day business operations.

If you thrive in a fast-paced startup environment, enjoy speaking with customers, and take ownership of your work, we'd love to hear from you.

Requirement
- At least 4+ years of experience in customer service, customer support, client services, sales support, or operations.
- Confident handling inbound calls, customer inquiries, and lead follow-ups.
- Strong phone communication skills with the ability to build rapport and convert inquiries into booked appointments or services.
- Experience preparing estimates, quotes, or closing service-based sales is highly preferred.
- Highly organized with the ability to manage multiple tasks and priorities in a fast-paced environment.
- Comfortable working in a startup where flexibility, initiative, and ownership are expected.
- Experience using CRM and scheduling software (WORKIZ or similar platforms preferred).
- Proficient in Microsoft Office, Google Workspace, and general business software.
- Self-motivated, dependable, and able to work independently with minimal supervision.
- Strong problem-solving skills and a proactive approach to improving customer experience and internal processes.

Responsibilities
- Answer inbound calls, emails and text messages inquiries
- Respond quickly to new leads and customer inquiries
- Follow up consistently with prospects to convert inquiries into booked jobs
- Build rapport with customers and provide excellent service throughout the booking process
- Coordinate scheduling and daily operations
- Track KPIs and maintain organized documentation
- Assist with invoicing, billing coordination, and administrative tasks
- Support email campaigns and customer outreach initiatives
- Recommend improvements to customer experience and internal processes

VIEW OTHER JOB POSTS FROM:
SHARE THIS POST
facebook linkedin
  BENCHMARKS  
Loading Time: Base Classes  0.0009
Controller Execution Time ( Jobseekers / Job )  0.0217
Total Execution Time  0.0232
  GET DATA  
No GET data exists
  MEMORY USAGE  
1,482,672 bytes
  POST DATA  
No POST data exists
  URI STRING  
jobseekers/job/Operations-Client-Services-Coordinator-1687142
  CLASS/METHOD  
jobseekers/job
  DATABASE:  onlinejobs (Jobseekers:$db)   QUERIES: 13 (0.0137 seconds)  (Hide)
0.0010   SELECT *
                                FROM exrates
                                WHERE rate_name = 'USD-PHP' 
0.0010   SELECT *
FROM `employer_jobs`
WHERE `job_id` = 1687142
 LIMIT 1 
0.0009   SELECT *
FROM `employers`
WHERE `employer_id` = 911523
 LIMIT 1 
0.0009   SELECT COUNT(*) AS `numrows`
FROM `t_thread` `t`
LEFT JOIN `t_thread_misc` `misc` ON `t`.`id` = `misc`.`thread_id`
WHERE `t`.`job_id` = 1687142
AND `misc`.`id` IS NULL 
0.0010   SELECT e.business_name, e.logo, e.website, e.rebill_date, e.date_added member_date, hits, DATEDIFF('2026-07-12',ej.date_added) duration_days, DATEDIFF('2026-07-12',e.rebill_date) duration_rebill, ej.*, e.deactivate FROM employers e, employer_jobs ej WHERE e.employer_id = ej.employer_id AND
                                   ((e.user_level >= '500' AND ej.date_added <= e.rebill_date)
                                   OR e.employer_id = '' OR (ej.date_approved <> '2000-01-01' and DATEDIFF('2026-07-12',ej.date_added) <= 14 ))
                                   AND e.deactivate != 1 AND ej.deleted = 0 AND job_id = '1687142' 
0.0008   SELECT *
FROM `employer_jobs_skills` `ejs`
LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id`
WHERE `job_id` = 1687142 
0.0014   UPDATE employer_jobs SET hit_counts = '***Jul-11-2026=527***Jul-12-2026=1' WHERE job_id= '1687142'  
0.0012   UPDATE employer_jobs SET monthly_hits = '***Jul-2026=528' WHERE job_id= '1687142'  
0.0009   SELECT date_sent FROM jobseeker_sent_emails WHERE jobseeker_id = '' AND job_id = '1687142' AND status LIKE 'sent%' ORDER BY id DESC  
0.0009   SELECT *
FROM `employer_jobs_skills` `ejs`
LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id`
WHERE `job_id` = 1687142 
0.0019   SELECT COUNT(*) AS `numrows`
FROM `employer_jobs`
WHERE `employer_id` = '911523'
AND `date_added` >= '2022-06-08' 
0.0010   select * from teasers 
0.0008   SELECT * FROM skill_categories WHERE skill_cat_id='' 
  HTTP HEADERS  (Show)
  SESSION DATA  (Show)
  CONFIG VARIABLES  (Show)