Operations Associate (Remote)

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: TYPE OF WORK

Full Time

: SALARY

$28,000 /year

: HOURS PER WEEK

40

: DATE UPDATED

Apr 2, 2026

JOB OVERVIEW

The Operations Associate will be a core structure of our Operations Team. The role requires strong organizational skills, creative problem solving, and extraordinary time management skills. Luminary Travel is a fast paced environment with lots of daily changes that require adaptability. It is very important to have the ability to manage stressful situations and execute detailed tasks in a calm and controlled manner. The Operations Associate is the key to making sure that our trips are planned/executed meticulously and go off without a hitch. We are looking for someone who enjoys travel planning and is able to view trips from both the Clients eyes and the Travel Planners point of view to make decisions that are always best for our clients.

Requirements:

Bachelor’s Degree
Minimum of two (2) years of work experience
Exceptional organizational skills with the ability to multitask
Exceptional listening skills with the ability to quickly identify issues and proactively solve problems
Tech-savvy and comfortable with navigating web-based reservation programs, helpdesk software, internet searches, airline websites/apps, SMS messaging, and smartphone apps
Dependable and flexible with work schedule
Proven ability to work independently with minimal supervision in a fast-paced environment
A passionate approach to customer service, positive attitude, and strong work ethic
Professional verbal, and written communication skills using appropriate grammar, terminology, tone, cadence, and pronunciation
Must be able to work various shifts including irregular shifts, holidays, and weekends
Must own smartphone
Be able to pass a criminal and employment background check

Preferred Skills:

Multi-lingual
High level of cultural awareness
Knowledge of or experience in the Travel Industry
Experience working in a remote environment
Knowledge of Salesforce and Axus softwares

Initial Responsibilities

Accurately book reservations and ensure all service details are collected on behalf of the clients
Assist with the planning and finalization of client travel itineraries
Research hotel rates and room options as part of the trip planning process
Cross check and reconfirm client itineraries with vendors and partners to ensure accuracy prior to trip start date
Input/update and ensure accuracy of Client Itineraries information entered into Axus (Itinerary Software)
Input/update and ensure accuracy of information entered into Salesforce
Answer busy incoming phone calls, emails, and text messages in a professional and timely manner
Coordinate details of new and existing service reservations
Update reservations with changes and additions as needed
Assess what service details are missing and reach out to the Client Service Manager to collect as needed
Manage and prioritize a lengthy queue of daily/weekly tasks within Salesforce’s task list
Send daily reminders of upcoming services via email and text to clients and concierge
Exhibit utmost confidentiality with clients and client information
Accept and accurately process credit card payments and invoices for services rendered
Provide excellent customer service to clients
Other adhoc travel planning projects

Compensation & Perks:

Competitive Salary
Generous Healthcare Benefits for US-based employees
401K Offering for US-based employees
Annual Team Retreat
Ongoing opportunities for professional development
Discounted Hotel Rates and Complimentary nights when available on World Travel
The chance to be part of a growing, driven company with room for advancement!

SKILL REQUIREMENT

Travel Planning Customer Service Administrative Support

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Operations Associate (Remote)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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