Operations Assistant

# Social Media & Operations Virtual Assistant

We are hiring a reliable, organized, proactive Virtual Assistant to support two growing businesses: **Wealth Guard Solutions** and **Love 22**.

This role is for someone who can help manage social media, customer communication, email inquiries, catering inquiries, follow-up, and general day-to-day business organization.

We are not looking for someone who only knows how to make social media posts.

We are looking for someone who can help keep the businesses organized, communicate professionally with customers, follow up on leads, manage inquiries, and take ownership of their responsibilities.

## Main Responsibilities

### Social Media Management

* Create and schedule social media posts
* Manage Instagram and Facebook pages
* Write captions
* Create simple graphics in Canva
* Post stories, reels, promotions, announcements, and updates
* Help maintain a consistent online presence
* Respond to comments and direct messages
* Help increase engagement
* Organize content ideas and posting schedules
* Repurpose existing photos, videos, and content
* Assist with promotional campaigns and launches

### Email & Inbox Management

* Monitor business email accounts
* Respond to customer inquiries professionally
* Organize important emails
* Flag urgent messages
* Follow up on unanswered inquiries
* Make sure potential customers are not forgotten
* Communicate important updates to the owner

### Catering Inquiry Management — Love 22

* Respond to catering inquiries
* Gather necessary information from potential clients
* Follow up with catering leads
* Help keep track of event dates and requests
* Organize catering inquiries in a spreadsheet or CRM
* Make sure customers receive timely responses
* Send approved pricing, information, or next steps
* Follow up with leads who have not yet booked

### Lead & Customer Follow-Up

* Respond to new leads
* Follow up with potential customers
* Track conversations
* Keep notes on leads
* Update CRM information
* Follow up on appointments or consultations
* Make sure leads move through the proper process

### Administrative & Operations Support

* Help manage calendars and appointments
* Organize documents and business information
* Update spreadsheets
* Perform data entry
* Maintain customer records
* Help create simple systems and processes
* Assist with miscellaneous administrative tasks
* Keep the owner updated on important business activity
* Help make sure day-to-day tasks are completed

## Who We Are Looking For

We want someone who is:

* Highly organized
* Dependable
* Proactive
* Professional
* Detail-oriented
* Comfortable communicating with customers
* Confident speaking and writing in English
* Able to follow instructions
* Able to work independently
* Comfortable managing multiple responsibilities
* Willing to learn
* Good at problem-solving
* Consistent with follow-up
* Comfortable working with two different brands
* Able to take initiative instead of waiting to be told every small task

You should be the type of person who notices something needs to be done and takes action.

## Required Skills

Please apply if you have experience with some or all of the following:

* Social Media Management
* Instagram
* Facebook
* Meta Business Suite
* Canva
* Content Creation
* Content Scheduling
* Email Management
* Inbox Management
* Customer Service
* Virtual Assistance
* Administrative Support
* Lead Management
* Lead Follow-Up
* CRM Management
* Data Entry
* Google Sheets
* Google Docs
* Google Drive
* Calendar Management
* Appointment Setting
* Written English
* Spoken English
* Customer Communication
* Time Management
* Organization

Experience with CRM software, automation systems, catering businesses, restaurants, tax businesses, or professional service businesses is a plus.

## Communication Requirements

Excellent English communication is very important for this position.

You will be communicating directly with potential customers, catering clients, leads, and existing customers.

You must be able to communicate in a way that is:

* Friendly
* Professional
* Clear
* Confident
* Helpful
* Natural

## How to Apply

Please send:

1. Your resume.

2. A short written introduction telling us about your previous experience.

3. Examples of social media accounts, content, graphics, or businesses you have previously helped manage.

4. A link to a **1–2 minute VIDEO of yourself speaking in English.**

Your video should be recorded specifically for this application.

### In your video, please answer:

* What is your name?
* Tell us a little about yourself.
* What experience do you have as a Virtual Assistant, Social Media Manager, or Customer Service Representative?
* What types of businesses have you worked with?
* How would you handle a customer who sent an inquiry and was upset because they had not received a response?
* How do you stay organized when managing multiple responsibilities?
* Why do you believe you would be a good fit for this position?

Please upload your video to Google Drive, Loom, YouTube Unlisted, or another platform and include the link in your application.

**Applications without a video will not be considered.**

## Important

Please start your application with the words:

**“READY TO GROW”**

This lets us know that you carefully read the entire job description.

We are looking for someone who wants to grow with the company and eventually become a dependable right-hand person within the business.

If you are organized, creative, proactive, professional, and enjoy helping businesses run smoothly, we would love to hear from you.