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TYPE OF WORK
Full Time
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SALARY
$3.00 per hour
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HOURS PER WEEK
40
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DATE UPDATED
Jul 21, 2026
About Us
We are a leading health and safety training centre based in Northern Ireland. We are committed to delivering high-quality training and compliance solutions. To support our growing operations, we are seeking a dedicated and versatile Opera-tions Administrator to join our team remotely.
The Role
We are looking for a highly organised, proactive, and honest individual to oversee the day-to-day operations of our training centre. This is a multifaceted role requir-ing a unique blend of administrative rigour, creative design capability, financial accuracy, and process improvement skills. The successful candidate must be computer proficient and capable of working independently in a home-based en-vironment, with no other outside employment.
Key Responsibilities
Operations & Administration
• Oversee the day-to-day operational workflow of the training centre, ensur-ing all administrative processes run smoothly and efficiently.
• Manage course scheduling, delegate bookings, and trainer coordination.
• Act as the first point of contact for client enquiries, providing excellent cus-tomer service via phone,
• Maintain accurate and organised digital filing systems, ensuring all records are compliant with data protection regulations (UK GDPR).
• Prepare and issue course certificates, delegate materials, and pre-course documentation.
Graphics & Design
• Create and edit professional marketing materials, including course bro-chures, social media graphics, presentation templates, and client-facing documents.
• Design internal process documents, flowcharts, and visual aids to support training delivery and operational procedures.
• Ensure all design work aligns with the company’s brand identity and main-tains a high standard of professionalism.
Bookkeeping & Finance Support
• Perform basic bookkeeping tasks, including processing invoices, tracking payments, and reconciling accounts using accounting software.
• Assist with credit control, following up on outstanding payments in a pro-fessional and timely manner.
• Prepare financial summaries and reports for management as required.
Process Improvement & Automation
• Analyse existing administrative and operational processes to identify inef-ficiencies.
• Build, document, and implement new workflows and automated systems to streamline repetitive tasks.
• Leverage technology to reduce manual data entry, improve accuracy, and enhance overall productivity.
General & Ad-Hoc Duties
• Provide general clerical support, including data entry, report generation, and minute-taking for meetings.
• Adapt to additional tasks as required, supporting the wider team to meet business objectives.
• Proactively identify and resolve operational issues before they escalate.
Person Specification
Essential Criteria
• Computer Proficiency: Advanced proficiency in Microsoft Office 365 (Word, Excel, Outlook, Teams, PowerPoint) and Google Workspace. Ability to quickly learn and master new software and CRMs.
• Graphic Design: Proven experience with design tools such as Canva, Adobe Creative Suite (Photoshop/InDesign), or similar to produce profes-sional marketing and internal materials.
• Bookkeeping: Experience with basic bookkeeping principles and famili-arity with accounting software such as QuickBooks, or Sage).
• Process Improvement: Demonstrable experience in building workflows and automating processes
• Organisational Skills: Exceptional ability to manage multiple priorities, meet deadlines, and maintain attention to detail in a fast-paced environ-ment.
• Communication: Excellent written and verbal communication skills, with a professional and courteous manner.
• Integrity: Must be honest, diligent, and trustworthy, with the ability to handle sensitive financial and client data responsibly.
• Home Working Capability: A quiet, dedicated home workspace with reliable high-speed internet access.
Desirable Criteria
• Previous experience working in a health and safety training environment or similar professional services sector.
• Qualification in bookkeeping or business administration.
• Knowledge of various softwares and tools
Terms of Employment
• Working Arrangements: This is a fully remote, work-from-home posi-tion.
• Exclusivity: This is a full-time role. Due to the nature and demands of the position, no other concurrent employment or freelance work is permitted. Full commitment and focus on operations are required.
• Hours: Standard office hours, Monday to Friday. Flexibility may be required occasionally to meet business needs.
• Equipment: The successful candidate must have their own computer and reliable high-speed internet connection. Specific software licenses may be provided by the company.
How to Apply
Please submit your CV and a cover letter detailing your experience in operations, design, bookkeeping, and process workflows. Include examples of design work (portfolio or links) if available.
