Operations & Administrative Coordinator

24/7 HomeCare Solutions
Enhancing Lives 24/7
Location: Remote
Employment Type: Full-Time
Compensation: Starting at $5.00 USD/hour with performance-based increases up to $8.00 USD/hour.
About Us
24/7 HomeCare Solutions is a growing home care agency dedicated to providing compassionate, dependable, and high-quality care that allows individuals to remain safely and independently in their homes.
We are seeking an experienced Operations & Administrative Coordinator to become a key member of our leadership support team.
This is not an entry-level Virtual Assistant position. We are looking for someone with previous experience working for a Home Care or Home Health Agency who can independently manage payroll, billing, administrative operations, and business systems with minimal supervision.
This position is intended to become a long-term leadership support role. We are looking for someone who wants to grow with our agency and take ownership of their responsibilities, not someone who requires ongoing daily supervision.
Position Summary
The Operations & Administrative Coordinator is responsible for overseeing the agency's payroll, billing, administrative operations, office communications, and business systems. This individual will work closely with leadership to ensure payroll is processed accurately, billing is completed on time, administrative tasks are completed efficiently, and daily office operations run smoothly.
This position requires exceptional organization, attention to detail, initiative, professionalism, and the ability to work independently.
Primary Responsibilities
Payroll Management
Process payroll accurately through Paychex.
Audit EVV records prior to payroll processing.
Verify caregiver hours and resolve missing or incorrect punches.
Investigate payroll discrepancies.
Ensure payroll is completed accurately and on time.
Prepare payroll reports for leadership.
Maintain payroll documentation and records.
Billing & Revenue Cycle
Process Medicaid billing.
Process Private Pay billing.
Verify authorizations and approved service units.
Audit visits before claim submission.
Submit claims accurately and on time.
Monitor unpaid and denied claims.
Follow up on Accounts Receivable.
Resolve billing discrepancies.
Administrative Operations
Answer incoming agency phone calls professionally.
Return voicemails promptly.
Monitor and respond to agency emails.
Route calls and messages appropriately.
Manage calendars and meeting schedules.
Follow up on delegated tasks until completed.
Prepare reports, spreadsheets, and administrative documents.
Assist leadership with operational projects.
Maintain strict confidentiality.
Systems Administration
Organize and maintain Google Drive.
Maintain digital files and documentation.
Update Zoho records and workflows.
Maintain CareSmartz360 administrative records.
Generate reports from agency software.
Assist with workflow improvements and process documentation.
Qualifications
Required Qualifications
Previous Home Care or Home Health Agency experience.
Experience processing payroll.
Experience with Medicaid and/or Private Pay billing.
Experience with EVV.
Excellent written and verbal English communication.
Strong organizational and time management skills.
High attention to detail.
Ability to work independently with minimal supervision.
Reliable high-speed internet and dedicated workspace.
Preferred Experience
Experience with one or more of the following:
CareSmartz360
Paychex
Zoho One
Google Workspace
HHAeXchange
AxisCare
WellSky
Compensation & Growth
At 24/7 HomeCare Solutions, we reward employees who demonstrate accountability, initiative, reliability, and ownership of their responsibilities.
All new hires will complete a 60-day introductory/probationary period.
Pay Schedule
During the first 60 days of employment, compensation will be paid monthly.
Upon successful completion of the 60-day introductory period, employees in good standing will transition to the agency's regular biweekly payroll schedule.
Days 1–30
Starting Rate: $5.00 USD/hour
Structured onboarding and training.
Weekly coaching and performance feedback.
30-Day Performance Review
Employees who demonstrate strong communication, organization, accountability, initiative, accuracy, and increasing independence may be eligible for an increase to $6.00 USD/hour.
Days 31–60
Continue demonstrating ownership of payroll, billing, and administrative responsibilities while working with minimal supervision.
60-Day Performance Review
Employees who consistently perform the full scope of the position independently and meet agency expectations may be eligible for an increase to $7.00 USD/hour and transition to the agency's biweekly payroll schedule.
Six-Month Performance Review
Employees who consistently demonstrate exceptional performance, professionalism, reliability, initiative, and complete ownership of their responsibilities may be eligible for an increase to $8.00 USD/hour.
Performance evaluations are based on:
Payroll accuracy
Billing accuracy
Organization
Communication
Reliability
Initiative
Accountability
Ability to work independently
Overall contribution to the agency
Successful completion of each review period does not automatically guarantee a pay increase. Compensation adjustments are based on demonstrated performance, business needs, and management approval.
How to Apply
Please email the following to both email addresses:
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Subject Line
Operations & Administrative Coordinator – [Your Name] – Enhancing Lives 24/7
Please Include
Your resume
A brief cover letter describing your home care or home health experience.
A 2–3 minute video introduction telling us about yourself and why you're a great fit.
A list of the software platforms you have used (CareSmartz360, Paychex, AxisCare, HHAeXchange, WellSky, Zoho, Google Workspace, etc.).
Three professional references.
Your available start date.
To demonstrate attention to detail, include the phrase "Enhancing Lives 24/7" in the subject line of your email. Applications that do not follow all application instructions may not be considered.
By applying for this position, applicants acknowledge and agree to the introductory compensation structure, including monthly payroll during the initial 60-day probationary period and the transition to biweekly payroll upon successful completion of that period.
We look forward to welcoming a dependable, organized professional who is ready to grow with our team and help us continue Enhancing Lives 24/7.