Office Manager / Service Coordinator – Australian Electrical Contractor

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: TYPE OF WORK

Full Time

: SALARY

800-1000USD /Month

: HOURS PER WEEK

40

: DATE UPDATED

Oct 7, 2026

JOB OVERVIEW

Hedland Electrical is a small electrical contractor in South Hedland, Western Australia. We do residential, commercial and industrial work for a wide range of clients: air-conditioning, electrical installation and maintenance, and communications installation and maintenance.

We are on the SAME TIME ZONE as the Philippines (AWST, UTC+8), so this is a normal day shift.

THE ROLE
You'll run our office so our electricians arrive at every job ready to go. You will:
- Manage our admin inbox (most client contact is by email) and answer calls
- D ---------- how urgent each job is and whether it's work we do
- Book, reshuffle and rebook jobs in Tradify (our job management software)
- Contact tenants and property managers to arrange site access
- Confirm parts and equipment hire before jobs are booked
- Review completed jobs for missing paperwork, parts used and photos, and chase the electricians for anything missing
- Ensure jobs are complete before invoicing
- Keep the owner on track with quotes and deadlines
- Update spreadsheets, test registers and reports, using Claude (AI) to help

YOU MUST HAVE
- Excellent written English – clear, professional emails to Australian clients all day
- Good spoken English for phone calls
- 2+ years in admin, dispatch, scheduling or customer service
- Strong Microsoft Office and Excel skills and comfort using AI tools
- Confidence to make decisions without being micro-managed
- Reliable internet (25 Mbps+) and backup power or a backup connection

DETAILS
- Full-time, Monday to Friday, 7:00am–4:00pm AWST (same as Philippine time)
- 1-hour unpaid lunch break, taken when it suits (40 paid hours per week)
- USD $800–1,000/month depending on experience, paid on the 15th and 30th
- 13th month pay
- 10 days paid leave per year, plus Philippine regular holidays off
- Ongoing full-time role (first 2 weeks are a probation period)

HOW TO APPLY
Start your application with the word PILBARA. Applications without it will not be read.
Then include:
1. Your CV
2. A 1–2 minute voice recording introducing yourself and your admin experience
3. A short written reply (3–5 sentences) to this client email:
"Hi, our tenant says the power keeps tripping at 14 Smith St. Can someone come out today?"
4. A screenshot of your internet speed test
5. One sentence on your backup plan for a power outage

SKILL REQUIREMENT

Phone Support Email Management Scheduling

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Office Manager / Service Coordinator – Australian Electrical Contractor

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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