Office Based Service Desk Technician – Level 1 (Microsoft 365 & Desktop)

Please login or register as jobseeker to apply for this job.

: TYPE OF WORK

Full Time

: SALARY

DOE

: HOURS PER WEEK

40

: DATE UPDATED

Oct 16, 2026

JOB OVERVIEW

Successful applicant will be asked to work in our Legazpi City, Albay office.

We are seeking a responsive and detail-oriented Service Desk Technician – Level 1 (Microsoft 365 & Desktop) to provide high-quality remote technical support and ensure minimal downtime for our diverse client base.

This role serves as the first line of technical support, resolving end-user software, hardware, and access issues promptly while strictly adhering to security protocols. By handling user lifecycle management, troubleshooting desktop environments, and escalating complex i ---------- with thorough contextual notes, the successful remote professional will maintain client trust, uphold operational continuity, and support service desk efficiency.

Responsibilities
Ticket Logging & Management
Answer telephone, email, and portal support requests promptly, accurately logging, categorising, and prioritising tickets within the PSA platform.
SLA Resolution & Documentation
Resolve technical issues within defined Service Level Agreements (SLAs) while maintaining detailed ticket notes that allow seamless handovers.
Structured Technical Escalation
Escalate complex technical issues outside Level 1 scope to Level 2 engineers, providing clear logs of diagnostic steps taken, findings, and business impact.
User Onboarding & Offboarding
Execute new starter setup and user offboarding procedures in strict accordance with documented runbooks.
Microsoft 365 Administration
Assign user licences and manage shared mailboxes, mailbox permissions, and distribution groups efficiently.
Collaboration Suite Support
Troubleshoot end-user issues across Microsoft 365 applications, including Outlook, Teams, OneDrive sync errors, and SharePoint access rights.
Identity Verification & Security
Reset user passwords and Multi-Factor Authentication (MFA) methods strictly after completing mandatory identity verification procedures.
Desktop & Device Support
Diagnose and resolve issues on Windows 11 devices, desktop applications, network printers, mapped drives, and VPN connections.
Remote System Monitoring
Deliver efficient remote desktop support and manage endpoints using RMM monitoring platforms.
Device Compliance Monitoring
Check device enrolment and compliance status, escalating misconfigured systems promptly to senior technical leads.
Security Threat Identification
Recognise phishing attempts, suspicious sign-in activity, and unusual account requests, escalating potential threats immediately.
Security Alert Triage
Triage security alerts according to established security runbooks and escalate for senior remediation rather than attempting manual fixes.
Knowledge Base Maintenance
Update client system documentation and internal knowledge base articles regularly to reflect environment changes.
Problem Trend Identification
Flag recurring technical issues and systemic problems to leadership to support long-term operational solutions.

Requirements
Proven experience working in a Level 1 Service Desk, Managed Service Provider (MSP), or IT Helpdesk environment.
Solid hands-on experience supporting Microsoft 365 user environments, including Exchange Online, Teams, SharePoint, and OneDrive.
Strong technical capabilities troubleshooting Windows 11 desktop environments, peripheral devices, and remote connectivity (VPN).
Familiarity with PSA (Professional Services Automation) and RMM (Remote Monitoring and Management) tools.
Strict commitment to security compliance, identity verification processes, and protocol adherence.
Excellent written and verbal English communication skills, with an articulate and customer-focused telephone manner.
Demonstrated ability to write concise, professional technical notes and follow structured operational runbooks.

Software Proficiency
Microsoft 365 Admin Centre, including Exchange, Teams, SharePoint, and OneDrive
PSA software, such as ConnectWise, Autotask, or HaloPSA
RMM software, such as ConnectWise Automate, N-central, or Datto
Windows 11 operating system
Remote desktop and VPN tools

Education
Bachelor's Degree in Information Technology, Computer Science, System Administration, or a related field, or equivalent industry certification such as Microsoft Certified: Fundamentals.

Personal Attributes
Highly security-conscious, with an uncompromising commitment to process compliance and identity verification.
Methodical problem-solver with strong attention to technical detail and clear documentation.
Upbeat and reassuring communicator who builds confidence with non-technical end users.
Accountable team player who thrives in a fast-paced, SLA-driven remote environment.

Time Zone: Australian Business Hours
Applicant Location: Must be located in the Philippines willing to be assigned in our Legazpi City, Albay office

SKILL REQUIREMENT

Microsoft Dynamics 365 Technical Support Helpdesk Support

SHARE THIS POST

Job Post	Reporter	Rank	Reason	Date

BENCHMARKS

Loading Time: Base Classes	0.0011
Controller Execution Time ( Jobseekers / Job )	0.0139
Total Execution Time	0.0178

GET DATA

No GET data exists

MEMORY USAGE

1,527,184 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/job/Office-Based-Service-Desk-Technician-Level-1-Microsoft-365-Desktop-1745080

CLASS/METHOD

jobseekers/job

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 13 (0.0068 seconds) (Hide)

0.0003	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0004	SELECT * FROM `employer_jobs` WHERE `job_id` = 1745080 LIMIT 1
0.0004	SELECT * FROM `employers` WHERE `employer_id` = 576990 LIMIT 1
0.0003	SELECT COUNT(*) AS `numrows` FROM `t_thread` `t` LEFT JOIN `t_thread_misc` `misc` ON `t`.`id` = `misc`.`thread_id` WHERE `t`.`job_id` = 1745080 AND `misc`.`id` IS NULL
0.0004	SELECT e.business_name, e.logo, e.website, e.rebill_date, e.date_added member_date, hits, DATEDIFF('2026-10-20',ej.date_added) duration_days, DATEDIFF('2026-10-20',e.rebill_date) duration_rebill, ej.*, e.deactivate FROM employers e, employer_jobs ej WHERE e.employer_id = ej.employer_id AND ((e.user_level >= '500' AND ej.date_added <= e.rebill_date) OR e.employer_id = '' OR (ej.date_approved <> '2000-01-01' and DATEDIFF('2026-10-20',ej.date_added) <= 14 )) AND e.deactivate != 1 AND ej.deleted = 0 AND job_id = '1745080'
0.0003	SELECT * FROM `employer_jobs_skills` `ejs` LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id` WHERE `job_id` = 1745080
0.0006	`UPDATE employer_jobs SET hit_counts = '*Oct-06-2026=463Oct-07-2026=164Oct-08-2026=63Oct-09-2026=30Oct-10-2026=22Oct-11-2026=20Oct-12-2026=49Oct-13-2026=23Oct-14-2026=17Oct-15-2026=32Oct-16-2026=897Oct-17-2026=45Oct-18-2026=2*Oct-20-2026=2' WHERE job_id= '1745080'`
0.0005	`UPDATE employer_jobs SET monthly_hits = '***Oct-2026=1829' WHERE job_id= '1745080'`
0.0003	`SELECT date_sent FROM jobseeker_sent_emails WHERE jobseeker_id = '' AND job_id = '1745080' AND status LIKE 'sent%' ORDER BY id DESC`
0.0003	SELECT * FROM `employer_jobs_skills` `ejs` LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id` WHERE `job_id` = 1745080
0.0012	SELECT COUNT(*) AS `numrows` FROM `employer_jobs` WHERE `employer_id` = '576990' AND `date_added` >= '2022-06-08'
0.0003	`select * from teasers`
0.0015	`SELECT * FROM skill_categories WHERE skill_cat_id=''`

HTTP HEADERS (Show)

SESSION DATA (Show)

__ci_last_regenerate	1792464388
last_page	https://v1.stage.onlinejobs.ph/jobseekers/job/Office-Based-Service-Desk-Technician-Level-1-Microsoft-365-Desktop-1745080
csrf-token	a6dd7092868e101cf767b7933e1fb154

CONFIG VARIABLES (Show)

base_url	https://v1.stage.onlinejobs.ph
log_threshold	2
enable_profiler
index_page
uri_protocol	PATH_INFO
url_suffix
language	english
charset	UTF-8
enable_hooks	1
subclass_prefix	MY_
composer_autoload	vendor/autoload.php
permitted_uri_chars	a-z 0-9~%.:_\=\-\+\@?\&
enable_query_strings
controller_trigger	c
function_trigger	m
directory_trigger	d
allow_get_array	1
log_path
log_file_extension
log_file_permissions	420
log_date_format	Y-m-d H:i:s
error_views_path
cache_path
cache_query_string
encryption_key	OdBUArjiWg9I7u7bvAwQ7Fu35VB1kzga
sess_driver	files
sess_cookie_name	ci_session
sess_expiration	2678400
sess_save_path
sess_match_ip
sess_time_to_update	300
sess_regenerate_destroy
cookie_prefix
cookie_domain
cookie_path	/
cookie_secure
cookie_httponly
standardize_newlines
global_xss_filtering	1
csrf_protection
csrf_token_name	csrf_test_name
csrf_cookie_name	csrf_cookie_name
csrf_expire	7200
csrf_regenerate	1
csrf_exclude_uris	Array ( )
compress_output
time_reference	local
rewrite_short_tags
proxy_ips
ojadmin	JpjZkQN5A8l@^L
salt	+UFjSAT49tPZLtmU2CIG2FYN7pRhgsWyLHgSyQa6k3I=
queue_enabled
twilio	Array ( [sid] => AC00c0594045c6eef9407e8fff01f3d467 [token] => f0bfc0b73444a077894a43f5f75e6d41 [length] => 6 [from] => +639221200200 [code_expiry_seconds] => 14400 )
maintenance	Array ( [admin] => Array ( [verification] => ) [announcement_bar] => Array ( [show_slow_issue_message] => ) )
trustpilot	Array ( [to_email] => onlinejobs.ph+3d844ebf71@invite.trustpilot.com )
services	Array ( [google_tag_manager] => Array ( [id] => GTM-T5CQMS6P ) [chatgpt] => Array ( [secret] => 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 ) [claude] => Array ( [secret] => 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 ) )
v2_url	https://v2.onlinejobs.ph
replacemyself_secret_key	Kk1WpgTMkc4wBQOqC5rqCssdLhACKrsJeTtO1ywUkT4=
app	Array ( [app] => Array ( [command] => Array ( [map] => Array ( [OnlineJobs\Mailer\Command\SendEmailCommand] => OnlineJobs\Mailer\Handler\SendEmailHandler [OnlineJobs\Mail\Command\SendEmailCommand] => OnlineJobs\Mail\Handler\SendEmailHandler [OnlineJobs\Mail\Command\QueueEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueEmailPendingHandler [OnlineJobs\Mail\Command\QueueJobEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueJobEmailPendingHandler [OnlineJobs\Mail\Command\QueueUnapprovedEmailCommand] => OnlineJobs\Mail\Handler\QueueUnapprovedEmailHandler [OnlineJobs\Mail\Command\ProcessEmailQueueCommand] => OnlineJobs\Mail\Handler\ProcessEmailQueueHandler [OnlineJobs\Mail\Command\PutJobseekerEmailOnHoldCommand] => OnlineJobs\Mail\Handler\PutJobseekerEmailOnHoldHandler [OnlineJobs\Purchase\Command\RealEstateVaCourseCommand] => OnlineJobs\Purchase\Handler\RealEstateVaCourseHandler [OnlineJobs\Test\Command\HelloCommand] => OnlineJobs\Test\Handler\HelloHandler ) [middleware] => Array ( ) ) [providers] => Array ( [0] => OnlineJobs\Bus\BusServiceProvider [1] => OnlineJobs\Database\DbServiceProvider [2] => OnlineJobs\Mailer\MailerServiceProvider [3] => OnlineJobs\Support\SupportServiceProvider [4] => OnlineJobs\Employer\ServiceProvider [5] => OnlineJobs\Jobseeker\ServiceProvider [6] => OnlineJobs\Mail\ServiceProvider [7] => OnlineJobs\Postal\ServiceProvider [8] => OnlineJobs\Queue\ServiceProvider [9] => OnlineJobs\Courier\ServiceProvider [10] => OnlineJobs\Job\ServiceProvider [11] => OnlineJobs\Purchase\ServiceProvider ) ) )
meta	Array ( [facebook] => Array ( [input] => 1 [connect] => 2 [timezone] => 3 [url] => 30 [id] => 31 [photo] => 32 [name] => 33 [email] => 34 [review] => 35 ) [trust] => Array ( [government_id] => 4 [utility_bill] => 5 [selfie_photo] => 6 [profile_picture] => 7 [phone_number] => 8 [facebook] => 9 ) [verify] => Array ( [profile_picture] => 10 [government_id] => 11 [selfie_photo] => 12 [utility_bill] => 13 [address] => 14 [name] => 15 [reviewed] => 16 [government_group] => 28 [address_group] => 29 [mobile] => 38 ) [address] => Array ( [complete] => 17 [room_unit_no] => 20 [house_no] => 21 [street] => 22 [subdivision] => 23 [barangay] => 24 [city] => 25 [province] => 26 [postcode] => 27 ) [reviewed] => Array ( [similar_names] => 1 ) [name] => 18 [phone] => 19 [sms_verification_code] => 36 [resend_verification_code] => 37 [address_read] => 39 [first_name] => 100 [middle_name] => 101 [last_name] => 102 [edit] => Array ( [government_id_group] => 40 [address_group] => 41 [mobile_group] => 42 ) [salary_re_entry] => 103 [id_proof_recalibrate] => 104 [email] => 44 [mobile_verification_type] => 45 )
honeypot	Array ( [name_field] => my_name [enabled] => 1 )

HTTP_ACCEPT	/
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
HTTP_CONNECTION	Upgrade
SERVER_PORT	80
SERVER_NAME	v1.stage.onlinejobs.ph
REMOTE_ADDR	127.0.0.1
SERVER_SOFTWARE	Apache/2.4.58 (Ubuntu)
HTTP_ACCEPT_LANGUAGE
SCRIPT_NAME	/index.php
REQUEST_METHOD	GET
HTTP_HOST
REMOTE_HOST
CONTENT_TYPE
SERVER_PROTOCOL	HTTP/1.1
QUERY_STRING
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_X_FORWARDED_FOR	216.73.216.134
HTTP_DNT

Office Based Service Desk Technician – Level 1 (Microsoft 365 & Desktop)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

Why is this blurred?