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TYPE OF WORK
Full Time
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SALARY
?30,000 - ?35,000 per month
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HOURS PER WEEK
40
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DATE UPDATED
Mar 27, 2026
READ THIS FIRST We do not consider applications that ignore the "How to Apply" instructions at the end of this post. Attention to detail matters here. If systems, accuracy and follow-through aren't your thing, this role won't suit you.
THE ROLE
Crawford Plumbing & Air Conditioning is an Australian business committed to delivering reliable service, strong systems and a professional customer experience.
We're looking for an Office Administration to keep our operations organised, responsive and running efficiently behind the scenes.
This is not a light admin role. You will take ownership of dashboard reporting, performance tracking, job administration and system maintenance. Your work will directly impact customer experience, internal efficiency and leadership visibility over performance.
If you're someone who:
Keeps systems accurate and up to date
Notices errors in data and fixes them immediately
Enjoys building structured reporting processes
Takes pride in consistency and follow-through
…then this role is for you.
WHAT YOU'LL DO
Update and maintain our sales and marketing dashboard with accurate, current data
Manage and maintain the performance standard tracker
Manage job administration in ServiceM8, including job creation, updates, scheduling support and records management
Maintain CRM accuracy through data entry and data cleaning
Create, file and present weekly reports on sales, deliverables, hours and task completion
Complete ad hoc administrative duties as required
WHAT YOU'LL NEED
Strong written and verbal communication skills
High attention to detail and accuracy
2+ years experience in an administrative, operations or support role
Experience with ServiceM8 or similar job management platforms (highly regarded)
Strong spreadsheet capability (comfortability with Google Sheets is highly desirable)
Excellent task management and follow-through
Ability to work independently and stay organised without constant supervision
SUCCESS IN THIS ROLE LOOKS LIKE
The sales and marketing dashboard is updated consistently and reflects accurate, current performance data
The performance standard tracker is maintained without gaps or errors
ServiceM8 jobs are created, updated and administered in a timely and organised manner
CRM data is clean, current and reliable
Weekly reports are delivered on time and error-free
Leadership has accurate visibility over sales, activity and operational performance
Systems operate smoothly without constant reactive fixes
WHY JOIN CRAWFORD PLUMBING & AIR CONDITIONING
Clear systems and defined expectations
A growing trade business focused on professionalism and performance
A role where your organisation and structure genuinely matter
Opportunity to contribute to a business that values efficiency and accountability
HOW TO APPLY
We only consider applications that follow these steps:
Send a 60-second Loom video introducing yourself and why you would succeed in this role (generic recycled videos will not be considered).
Include your resume.
Use the subject line: Office Administration Application – [Your Name]
Send everything to
