? OPERATIONS & SYSTEMS COORDINATOR

Please login or register as jobseeker to apply for this job.

: TYPE OF WORK

Full Time

: SALARY

$5.25/hr

: HOURS PER WEEK

45

: DATE UPDATED

Sep 24, 2026

JOB OVERVIEW

Reports to: CEO & Operations Manager
Full-Time | Remote

Excellent CX (ECX) is a fast-growing customer experience organization supporting DTC brands.

We move fast and need someone who can keep people, projects, systems, and deadlines organized — without being chased.

If you’re proactive, tech-savvy, detail-oriented, and naturally think “Already handled it,” we want to meet you.

WHAT YOU’LL OWN

• Operations Admin: Recruitment, onboarding/offboarding, employee records, trackers, and documentation
• Systems QA: Test internal tools and workflows, identify issues, submit development tickets, test fixes, and follow through to resolution
• Reporting: Run productivity reports and flag anomalies, missing data, or performance concerns
• SOPs & Training: Maintain SOPs, ECX Academy content, and training records
• Organization: Maintain SharePoint, OneDrive, files, and internal documentation
• Follow-Through: Track projects, action items, owners, and deadlines through completion

YOU’RE A FIT IF YOU...

• Are proactive, autonomous, and highly organized
• Communicate updates before being asked
• Are tech-savvy and comfortable learning new systems
• Can manage multiple priorities without dropping the ball
• Catch details and inconsistencies others miss
• Follow through until the job is DONE
• Have 2+ years of admin, operations, or project coordination experience
• Have strong Microsoft 365 skills
• Have reliable internet and excellent attendance

BPO, contact center, DTC, or eCommerce experience is a plus.

HOW TO APPLY

Applications must include:

• Current resume
• Short video introduction
• Internet speed test screenshot
• Photo of your two-monitor workspace
• Example of a report, tracker, SOP, or project you created
• DISC profile, if available

In your video, briefly tell us:

• About your professional background
• Why you’re a fit for this role
• How you stay organized when managing multiple priorities
• An example of something you proactively identified and solved

Applications missing required materials will not be considered.

We’re looking for someone who sees what needs to be done, owns it, and closes the loop.

SKILL REQUIREMENT

Administrative Management Call Center Operations Management Data Analytics

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? OPERATIONS & SYSTEMS COORDINATOR

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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