OPERATIONS SUPERVISOR – TOURISM & HOSPITALITY – EL NIDO

Please login or register as jobseeker to apply for this job.

: TYPE OF WORK

Full Time

: SALARY

35000 - 55000 PHP

: HOURS PER WEEK

40

: DATE UPDATED

Apr 2, 2026

JOB OVERVIEW

ABOUT THE COMPANY

We are a fast-growing travel and expedition company based in El Nido, Palawan, operating daily tours, private expeditions, and multi-day experiences for international clients.

Our operations involve boats, drivers, guides, logistics teams, and multiple on-site partners, across El Nido, Coron, and Puerto Princesa.

We are now looking for a hands-on Operations Supervisor to support daily field operations — someone who can be on the ground, coordinate teams, ensure standards are followed, and help solve day-to-day operational issues.

This is not a remote role. This is a field-based position.

OPERATIONS SUPERVISOR – TOURISM & HOSPITALITY – PALAWAN (EL NIDO)

(Assistant Operations Manager / Field Coordinator)

KEY RESPONSIBILITIES

• Be present on the ground to support daily operations across tours, logistics, and field teams (boats, drivers, guides, coordination staff)
• Ensure bookings are correctly executed and that guests receive the expected service
• Coordinate between teams (sales, operations, guides, suppliers) to avoid miscommunication and delays
• Monitor daily operations and flag issues early (delays, missing information, coordination problems)
• Ensure SOPs and service standards are followed consistently by all tea ---------- mbers
• Support team leaders and help maintain discipline and accountability on the ground
• Assist in resolving operational issues (guest complaints, schedule changes, supplier issues)
• Track and report operational inconsistencies (booking errors, missing data, delays, etc.)
• Help improve processes and workflows as operations grow

WHAT YOU BRING

• 2–5 years experience in tourism, hospitality, or service operations (resorts, hotels, tour operators, transport/logistics, etc.)
• Experience working in on-site operations (not purely remote roles)
• Comfortable working in a fast-paced, hands-on environment
• Strong sense of responsibility and attention to detail
• Good communication skills and ability to coordinate between teams
• Able to follow and enforce basic procedures and standards
• Fluent in English and comfortable interacting with international clients
• Willing to be based in El Nido and travel when needed

WHAT WE ARE LOOKING FOR

This role is for someone who is:

• Hands-on and field-oriented
• Reliable and consistent in execution
• Observant and detail-focused
• Comfortable working with people on the ground
• Proactive in identifying and reporting issues
• Willing to learn and grow into a larger operations role over time

APPLICATION CHECK

To confirm that you have carefully read this job description, please start your application with the words:

“Standards matter.”

Then answer the following question in 4–6 lines:

If you were responsible for supporting daily operations in a travel company, what types of issues or problems would you watch for?

Please also attach your CV to your application.

Applications that do not follow these instructions will not be considered.

IMPORTANT

• This role is based in El Nido, Palawan
• This is not a remote position
• Experience in tourism, hospitality, or on-site operations is required
• Candidates without relevant on-site experience will not be considered

WHY YOU WILL LOVE IT

• Opportunity to work in a dynamic and growing travel company
• Hands-on role with real operational impact
• Possibility to grow into a more senior operations position
• Work in one of the most beautiful locations in the Philippines
• International environment with diverse clients

LOCATION

El Nido, Palawan
Regular travel to Coron and Puerto Princesa

SKILL REQUIREMENT

Business Management Operation Management Team Leadership

SHARE THIS POST

Job Post	Reporter	Rank	Reason	Date

BENCHMARKS

Loading Time: Base Classes	0.0007
Controller Execution Time ( Jobseekers / Job )	0.0191
Total Execution Time	0.0204

GET DATA

No GET data exists

MEMORY USAGE

1,493,608 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/job/OPERATIONS-SUPERVISOR-TOURISM-HOSPITALITY-EL-NIDO-1615381

CLASS/METHOD

jobseekers/job

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 13 (0.0126 seconds) (Hide)

0.0004	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0014	SELECT * FROM `employer_jobs` WHERE `job_id` = 1615381 LIMIT 1
0.0008	SELECT * FROM `employers` WHERE `employer_id` = 820357 LIMIT 1
0.0009	SELECT COUNT(*) AS `numrows` FROM `t_thread` `t` LEFT JOIN `t_thread_misc` `misc` ON `t`.`id` = `misc`.`thread_id` WHERE `t`.`job_id` = 1615381 AND `misc`.`id` IS NULL
0.0005	SELECT e.business_name, e.logo, e.website, e.rebill_date, e.date_added member_date, hits, DATEDIFF('2026-04-16',ej.date_added) duration_days, DATEDIFF('2026-04-16',e.rebill_date) duration_rebill, ej.*, e.deactivate FROM employers e, employer_jobs ej WHERE e.employer_id = ej.employer_id AND ((e.user_level >= '500' AND ej.date_added <= e.rebill_date) OR e.employer_id = '' OR (ej.date_approved <> '2000-01-01' and DATEDIFF('2026-04-16',ej.date_added) <= 14 )) AND e.deactivate != 1 AND ej.deleted = 0 AND job_id = '1615381'
0.0009	SELECT * FROM `employer_jobs_skills` `ejs` LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id` WHERE `job_id` = 1615381
0.0009	`UPDATE employer_jobs SET hit_counts = '*Apr-02-2026=582Apr-03-2026=90Apr-04-2026=19Apr-05-2026=12Apr-06-2026=30Apr-07-2026=7Apr-08-2026=20Apr-09-2026=6Apr-10-2026=7Apr-11-2026=1**Apr-16-2026=2' WHERE job_id= '1615381'`
0.0006	`UPDATE employer_jobs SET monthly_hits = '***Apr-2026=775' WHERE job_id= '1615381'`
0.0012	`SELECT date_sent FROM jobseeker_sent_emails WHERE jobseeker_id = '' AND job_id = '1615381' AND status LIKE 'sent%' ORDER BY id DESC`
0.0003	SELECT * FROM `employer_jobs_skills` `ejs` LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id` WHERE `job_id` = 1615381
0.0043	SELECT COUNT(*) AS `numrows` FROM `employer_jobs` WHERE `employer_id` = '820357' AND `date_added` >= '2022-06-08'
0.0003	`select * from teasers`
0.0002	`SELECT * FROM skill_categories WHERE skill_cat_id=''`

HTTP HEADERS (Show)

SESSION DATA (Show)

__ci_last_regenerate	1776312735
last_page	https://v1.stage.onlinejobs.ph/jobseekers/job/OPERATIONS-SUPERVISOR-TOURISM-HOSPITALITY-EL-NIDO-1615381
csrf-token	5c5c7cb95f429bc81d97d78b9af19dc3

CONFIG VARIABLES (Show)

base_url	https://v1.stage.onlinejobs.ph
log_threshold	2
enable_profiler
index_page
uri_protocol	PATH_INFO
url_suffix
language	english
charset	UTF-8
enable_hooks	1
subclass_prefix	MY_
composer_autoload	vendor/autoload.php
permitted_uri_chars	a-z 0-9~%.:_\=\-\+\@?\&
enable_query_strings
controller_trigger	c
function_trigger	m
directory_trigger	d
allow_get_array	1
log_path
log_file_extension
log_file_permissions	420
log_date_format	Y-m-d H:i:s
error_views_path
cache_path
cache_query_string
encryption_key	OdBUArjiWg9I7u7bvAwQ7Fu35VB1kzga
sess_driver	files
sess_cookie_name	ci_session
sess_expiration	2678400
sess_save_path
sess_match_ip
sess_time_to_update	300
sess_regenerate_destroy
cookie_prefix
cookie_domain
cookie_path	/
cookie_secure
cookie_httponly
standardize_newlines
global_xss_filtering	1
csrf_protection
csrf_token_name	csrf_test_name
csrf_cookie_name	csrf_cookie_name
csrf_expire	7200
csrf_regenerate	1
csrf_exclude_uris	Array ( )
compress_output
time_reference	local
rewrite_short_tags
proxy_ips
ojadmin	JpjZkQN5A8l@^L
salt	+UFjSAT49tPZLtmU2CIG2FYN7pRhgsWyLHgSyQa6k3I=
queue_enabled
twilio	Array ( [sid] => AC00c0594045c6eef9407e8fff01f3d467 [token] => f0bfc0b73444a077894a43f5f75e6d41 [length] => 6 [from] => +639221200200 [code_expiry_seconds] => 14400 )
maintenance	Array ( [admin] => Array ( [verification] => ) [announcement_bar] => Array ( [show_slow_issue_message] => ) )
trustpilot	Array ( [to_email] => onlinejobs.ph+3d844ebf71@invite.trustpilot.com )
services	Array ( [google_tag_manager] => Array ( [id] => GTM-T5CQMS6P ) [chatgpt] => Array ( [secret] => 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 ) [claude] => Array ( [secret] => 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 ) )
v2_url	https://v2.stage.app.onlinejobs.ph
replacemyself_secret_key	Kk1WpgTMkc4wBQOqC5rqCssdLhACKrsJeTtO1ywUkT4=
app	Array ( [app] => Array ( [command] => Array ( [map] => Array ( [OnlineJobs\Mailer\Command\SendEmailCommand] => OnlineJobs\Mailer\Handler\SendEmailHandler [OnlineJobs\Mail\Command\SendEmailCommand] => OnlineJobs\Mail\Handler\SendEmailHandler [OnlineJobs\Mail\Command\QueueEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueEmailPendingHandler [OnlineJobs\Mail\Command\QueueJobEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueJobEmailPendingHandler [OnlineJobs\Mail\Command\QueueUnapprovedEmailCommand] => OnlineJobs\Mail\Handler\QueueUnapprovedEmailHandler [OnlineJobs\Mail\Command\ProcessEmailQueueCommand] => OnlineJobs\Mail\Handler\ProcessEmailQueueHandler [OnlineJobs\Mail\Command\PutJobseekerEmailOnHoldCommand] => OnlineJobs\Mail\Handler\PutJobseekerEmailOnHoldHandler [OnlineJobs\Purchase\Command\RealEstateVaCourseCommand] => OnlineJobs\Purchase\Handler\RealEstateVaCourseHandler [OnlineJobs\Test\Command\HelloCommand] => OnlineJobs\Test\Handler\HelloHandler ) [middleware] => Array ( ) ) [providers] => Array ( [0] => OnlineJobs\Bus\BusServiceProvider [1] => OnlineJobs\Database\DbServiceProvider [2] => OnlineJobs\Mailer\MailerServiceProvider [3] => OnlineJobs\Support\SupportServiceProvider [4] => OnlineJobs\Employer\ServiceProvider [5] => OnlineJobs\Jobseeker\ServiceProvider [6] => OnlineJobs\Mail\ServiceProvider [7] => OnlineJobs\Postal\ServiceProvider [8] => OnlineJobs\Queue\ServiceProvider [9] => OnlineJobs\Courier\ServiceProvider [10] => OnlineJobs\Job\ServiceProvider [11] => OnlineJobs\Purchase\ServiceProvider ) ) )
meta	Array ( [facebook] => Array ( [input] => 1 [connect] => 2 [timezone] => 3 [url] => 30 [id] => 31 [photo] => 32 [name] => 33 [email] => 34 [review] => 35 ) [trust] => Array ( [government_id] => 4 [utility_bill] => 5 [selfie_photo] => 6 [profile_picture] => 7 [phone_number] => 8 [facebook] => 9 ) [verify] => Array ( [profile_picture] => 10 [government_id] => 11 [selfie_photo] => 12 [utility_bill] => 13 [address] => 14 [name] => 15 [reviewed] => 16 [government_group] => 28 [address_group] => 29 [mobile] => 38 ) [address] => Array ( [complete] => 17 [room_unit_no] => 20 [house_no] => 21 [street] => 22 [subdivision] => 23 [barangay] => 24 [city] => 25 [province] => 26 [postcode] => 27 ) [reviewed] => Array ( [similar_names] => 1 ) [name] => 18 [phone] => 19 [sms_verification_code] => 36 [resend_verification_code] => 37 [address_read] => 39 [first_name] => 100 [middle_name] => 101 [last_name] => 102 [edit] => Array ( [government_id_group] => 40 [address_group] => 41 [mobile_group] => 42 ) [salary_re_entry] => 103 [id_proof_recalibrate] => 104 [email] => 44 [mobile_verification_type] => 45 )
honeypot	Array ( [name_field] => my_name [enabled] => 1 )

HTTP_ACCEPT	/
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
HTTP_CONNECTION	Upgrade
SERVER_PORT	80
SERVER_NAME	v1.stage.onlinejobs.ph
REMOTE_ADDR	127.0.0.1
SERVER_SOFTWARE	Apache/2.4.58 (Ubuntu)
HTTP_ACCEPT_LANGUAGE
SCRIPT_NAME	/index.php
REQUEST_METHOD	GET
HTTP_HOST
REMOTE_HOST
CONTENT_TYPE
SERVER_PROTOCOL	HTTP/1.1
QUERY_STRING
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_X_FORWARDED_FOR	216.73.216.136
HTTP_DNT

OPERATIONS SUPERVISOR – TOURISM & HOSPITALITY – EL NIDO

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

Why is this blurred?