? OPERATIONS & ADMINISTRATIVE ASSISTANT

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TYPE OF WORK

Full Time

SALARY

$5/hr

HOURS PER WEEK

45

DATE UPDATED

Sep 16, 2026

JOB OVERVIEW

Reports to: CEO & Operations Manager
Department: Operations

? ABOUT ECX

Excellent CX (ECX) is a fast-growing customer experience organization supporting some of the most exciting brands in the DTC space.

We move FAST. Priorities shift. New projects launch. Teams grow. And there are always a dozen moving pieces that need someone keeping them organized.

That’s where you come in.

We’re looking for the person who can bring order to the chaos, anticipate what’s needed, keep everyone on track, and make sure nothing falls through the cracks.

If your favorite words are “Already handled it” — we should talk.

⚡ THE ROLE — KEEP UP. STAY AHEAD. CLOSE THE LOOP.

This is NOT a sit-back-and-wait-for-instructions administrative role.

We need someone who sees what needs to happen and moves.

Someone who can:

• Move fast without sacrificing accuracy
• See what’s coming and get ahead of it
• Turn chaos into organized systems
• Communicate updates before leadership has to ask
• Spot missing information and track it down
• Follow up relentlessly on owners and deadlines
• Identify problems — and preferably bring a solution
• Take something from “Can you handle this?” to “Already done.”
• Close. The. Feedback. Loop.

You’ll work closely with ECX leadership, Operations, Training & Development, and our support teams to keep the business organized and moving forward.

? WHAT YOU’LL OWN

• ECX Administration: Support recruitment, employee records, administrative trackers, documentation, and day-to-day operational needs.

• Recruitment Coordination: Track applicants, schedule interviews, collect required materials, and keep candidates moving through the hiring process.

• Onboarding & Off-boarding: Coordinate paperwork, rosters, schedules, system access, internal notifications, and required documentation.

• Training & Development: Coordinate onboarding logistics and help maintain ECX Academy courses, training materials, and records.

• SOP Management: Create, update, format, organize, and maintain SOPs so our documentation stays accurate and current.

• SharePoint & OneDrive: Keep our files clean and organized through consistent folder structures, naming conventions, permissions, version control, and documentation standards.

• Reporting & Trackers: Compile recurring reports, maintain trackers, identify missing information, and follow up on outstanding submissions.

• Notion & Development Requests: Submit, document, track, and follow up on development tickets through completion.

• Meetings & Follow-Up: Capture decisions, action items, owners, and deadlines — then make sure those action items actually get done.

• Leadership Support: Take recurring administrative work off leadership’s plate while identifying opportunities to eliminate duplication and improve efficiency.

? YOU’RE OUR PERSON IF...

• You’re fast, organized, proactive, and ridiculously detail-oriented.
• You don’t need someone standing over you telling you what to do next.
• You naturally create trackers, lists, folders, reminders, and systems.
• You can juggle multiple priorities without dropping the ball.
• You aren’t afraid to chase down information or follow up with people.
• You communicate clearly, professionally, and proactively.
• You provide updates before someone has to ask for them.
• You catch inconsistencies other people miss.
• You’re tech-savvy and learn new systems quickly.
• You’re comfortable working directly with senior leadership.
• You don’t just start tasks — you own the outcome.
• You understand that “I sent them a message” isn’t the same as “it’s done.”

? EXPERIENCE & REQUIREMENTS

• 2+ years of administrative, operations, project coordination, executive support, or similar experience
• Strong Microsoft 365 skills
• SharePoint and OneDrive experience strongly preferred
• Experience with Notion or similar project-management platforms
• Experience coordinating employee onboarding and offboarding
• Experience maintaining SOPs, reports, trackers, and documentation
• Experience supporting remote teams strongly preferred
• BPO, contact center, DTC, or eCommerce experience is a plus
• Strong, reliable internet connection with backup
• Two-monitor workspace required
• Ability to work autonomously in a fast-paced remote environment
• Flexibility to work additional hours when business needs require it

? WHAT SUCCESS LOOKS LIKE

Within your first 30–60 days, we should see:

• Less duplication
• Better organization
• Cleaner documentation
• Faster follow-through
• Clear ownership
• Fewer missed deadlines
• Fewer administrative tasks sitting with leadership
• A whole lot less “Whatever happened with that?”

? OUR STANDARD

You shouldn’t need to be asked: “What happened with this?”

You should already know: The status. The owner. The next step. The deadline.

Something’s stuck? Follow up.

Something’s missing? Track it down.

Something isn’t working? Raise your hand — and bring a solution.

Something was assigned to you? Own it through completion.

See it. Own it. Organize it. Follow through. CLOSE THE LOOP. ?

? HOW TO APPLY — READ CAREFULLY

Attention to detail starts right here.

Your application is your first assignment.

Please submit:

• Your current resume
• A short video introduction telling us about yourself, your experience, and why you’re a great fit for ECX
• Screenshot of your internet speed test
• Photo of your workspace showing your two-monitor setup
• An example of a report, tracker, SOP, project plan, or organizational system you’ve personally created
• Your DISC personality profile, if available

? IN YOUR VIDEO, TELL US:

• Who you are and a little about your professional background
• Why this Operations & Administrative Assistant role caught your attention
• About a time you were responsible for managing multiple people, projects, or deadlines at once
• What system or process you used to stay organized
• How you followed up and held others accountable
• How you made sure every assignment was actually completed — not just started

We’re not looking for someone who needs to be chased.

We’re looking for the person who does the chasing. ?

? Applications without ALL requested materials will not be considered.

SKILL REQUIREMENT
Administrative Management Call Center Operations Management Data Analytics
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