Full Time
$5.5/HR
TBD
Oct 13, 2026
We are a California home improvement and construction company (Los Angeles + Bakersfield) and we're looking for one person who can run our back office and own our dispatch. This is not an entry-level VA role. We need someone with proven US experience who treats this business like their own.
**What you'll own**
*Dispatch and lead management (most important)*
- Answer canvasser lead calls, book appointments, confirm them, and keep the calendar full
- Rehash every lead that didn't close: call back, overcome objections, and turn a "no" into a booked appointment
- Fight for every lead — nothing gets dropped, nothing gets forgotten
- Keep the CRM accurate and current at all times
*Office and finance*
- Run US payroll every two weeks and stay on top of California labor law requirements
- Record every single expense the day it happens, and keep our invoice cycle and books clean
- Run customer finance applications and follow them through to funding
- Order materials, get approvals, and track every material payment
- Review contracts for completeness (dates, signatures, initials, payment schedule)
*Communication*
- Keep all WhatsApp groups updated daily — office, material, reps, and field
- Be the person everyone knows they can rely on for a fast, clear answer
*Workflow*
- Look at how the office runs and make it better. Build checklists, fix gaps, create systems. We want someone who sees a mess and can't leave it alone.
**Must-have (do not apply without these)**
- Proven experience with US accounting and bookkeeping (QuickBooks or similar)
- Proven experience running US payroll
- Working knowledge of California labor law (overtime, meal breaks, final pay, etc.)
- Dispatch or appointment-setting experience with a real track record of rehashing and closing
- Fluent spoken and written English — you'll be on the phone with US customers all day
- Hyper organized, detail-obsessed, and self-driven. You follow up without being asked.
- Reliable internet, quiet workspace, and ability to work US Pacific hours
**Nice to have**
- Home improvement, construction, or solar industry experience
- Spanish
**What we offer**
- Full-time, long-term position with a growing company
- Direct access to the owner and real responsibility
- Pay based on experience, with performance bonuses for booked and closed leads
**How to apply**
Reply with:
1. Your resume
2. A short voice recording (1–2 minutes) telling us about your dispatch/rehash experience
3. One example of a workflow or process you built or fixed at a previous job
4. Your expected monthly salary (USD)
Applications that skip any of the four will not be considered.