Now Hiring: Customer Service Rep (Dispatch) + Marketing Specialist

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: TYPE OF WORK

Full Time

: SALARY

DOE

: HOURS PER WEEK

40

: DATE UPDATED

Aug 21, 2026

JOB OVERVIEW

Location: Remote (Work From Home) Employment Type: Full-Time, Long-Term (this is a real job, not a gig)

We're a fast-growing service company and we're hiring for two roles right now: a Customer Service Rep / Dispatcher and a Marketing Specialist. Both are full-time, work-from-home, and both are long-term seats on our operations team.

Every call, message, and campaign we run moves the business. We're looking for people who thrive under pressure, enjoy solving problems, and take real pride in getting things done. If that sounds like you, keep reading and apply to the role that fits.

ROLE 1: Customer Service Rep / Dispatcher

This is a fast-paced phone and dispatch role. You're the voice of the company and the person keeping our technicians and customers moving.

What You'll Do

Handle a high volume of outbound calls professionally and with confidence.
Answer inbound calls fast and deliver excellent customer service.
Dispatch technicians and manage the daily schedule.
Keep customers and technicians updated by phone, chat, SMS, and email.
Watch our company chat and communication channels all through your shift.
Keep our CRM clean, accurate, and up to date.
Help with scheduling, follow-ups, and any other operational tasks that come up.

We're Looking For Someone Who Is

Great at handling heavy call volume without dropping the ball.
Comfortable making outbound calls for most of the day.
Reliable and consistently available during working hours.
Highly responsive on chat and our company communication platforms.
Diligent, dependable, and detail-oriented.
Coachable, humble, and open to feedback.
A team player with a "whatever it takes" attitude.
A fast thinker who makes good decisions without constant supervision.
Organized and able to multitask in a fast-paced environment.
Calm under pressure and able to prioritize the urgent stuff first.
Upbeat, happy, and energetic on the phone.

Preferred Qualifications

Experience with dispatch or field service CRMs.
Background in customer service, dispatching, or 3+ years in a call center.
Excellent spoken and written English with a clear American accent.
Strong computer skills and quick to learn new software.
Stable high-speed internet, minimum 300 Mbps.
Quiet home office with a professional setup.
Headset with a clear microphone.
ROLE 2: Marketing Specialist

This role is about growth. You'll bring back the customers we've lost and pull in new ones. Two big jobs: reactivation campaigns and paid ads / lead generation. If you love running campaigns, watching the numbers, and turning a slow week into a full schedule, this is your seat.

What You'll Do

Plan and run reactivation campaigns to win back our large inactive customer base through email, SMS, and coordinated call follow-ups.
Build and manage paid ad campaigns on Google and Facebook/Meta to bring in new customers.
Create simple landing pages and offers that actually convert.
Write the ad copy, promo messages, and email/SMS blasts.
Track everything, cost per lead, conversion rate, campaign spend, and report the numbers weekly.
Own the promo calendar and time offers around our busy seasons.
Work hand in hand with the dispatch team so every lead gets followed up fast.

We're Looking For Someone Who Is

Experienced actually running paid ads, not just talking about them.
Comfortable with email and SMS marketing tools and automations.
Data-driven and honest about what's working and what isn't.
Creative with copy, offers, and hooks that get people to respond.
A self-starter who can run a campaign end to end without hand-holding.
Reliable and consistently available during working hours.
Organized, detail-oriented, and able to juggle several campaigns at once.
Coachable, humble, and open to feedback.
A team player with a "whatever it takes" attitude.
Upbeat and positive, even on the busy days.

Preferred Qualifications

Hands-on experience with Meta Ads Manager and Google Ads.
Experience with email/SMS platforms (Klaviyo, Mailchimp, GoHighLevel, or similar).
Basic design skills (Canva is fine) to put ads and offers together.
Marketing experience for a home or field service business is a big plus.
Strong spoken and written English.
Strong computer skills and quick to learn new software.
Stable high-speed internet, minimum 300 Mbps.
Quiet home office with a professional setup.
What We Value (Both Roles)

We don't expect perfection. We value consistency.

We want someone who:

Shows up every day ready to work.
Communicates proactively.
Takes ownership of their responsibilities.
Learns quickly.
Supports the team.
Keeps a positive, happy attitude, even during busy days.

If you're dependable, hungry to learn, and want to grow with a company that rewards hard work and accountability, we'd love to hear from you.

How to Apply

Send us the following:

Your resume.
Internet speed test results.
A photo of your working desk, headset, and laptop.
Your computer specs.
A 3-5 minute video covering:
Introduce yourself.
Why we should hire you.
Your experience. CSR applicants: talk about customer service, dispatching, or CRM systems. Marketing applicants: talk about a campaign you ran and the results you got.
A logical, out-of-the-box question: explain how you would put an elephant in a refrigerator.
Marketing applicants only: attach one sample of your work, a past ad, campaign, or results screenshot.

Subject line: put the city and the role you're applying for.

For Customer Service Role: "Chicago - CSR"
For Marketing Role: "Chicago - Marketing"

Send everything to ----------

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Now Hiring: Customer Service Rep (Dispatch) + Marketing Specialist

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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