RingCould

Night Shift Coordinator / Team Leader

Please login or register as jobseeker to apply for this job.

: TYPE OF WORK

Full Time

: SALARY

PHP 19,000 - PHP 25,000

: HOURS PER WEEK

40

: DATE UPDATED

Apr 10, 2026

JOB OVERVIEW

We are looking for a Team Leader to lead our customer service team during graveyard shift operations. You will ensure smooth performance, high-quality service, and efficient team management while stepping in to handle frontline tasks when needed.

(Salary Package: PHP 19,000–25,000 per month (negotiable only within this range; if you are not comfortable with this, please do not apply))

Key Responsibilities
• Manage team schedules, attendance, and performance during night shifts
• Track KPIs including AHT, CSAT, QA Score, FCR, and SLA
• Conduct performance reviews and implement improvement plans
• Provide one-on-one coaching, skills training, and process guidance
• Resolve complex client issues and lead root cause analysis
• Prepare reports, analyze trends, and recommend actions
• Support process updates, system launches, and workflow improvements
• Foster team motivation, collaboration, and adherence to company values

Qualifications and Skills
• Strong English communication skills
• Minimum 2 years of BPO experience and 1 year of team leadership experience
• Familiarity with e-commerce, technical support, or after-sales processes preferred
• Proficiency in CRM tools such as Zendesk, Zoho, or Freshdesk, and MS Office
• Strong leadership, analytical thinking, adaptability, and stress management skills
• Reliable internet and a quiet home workspace
• Backup device and power source

What We Offer
• Monthly salary: PHP 19,000 to 25,000
• 100% remote work-from-home setup
• Exposure to multiple global e-commerce projects
• Supportive team culture with training, mentorship, and growth opportunities
• Salary reviews possible after probation based on performance

Submit your application here: ----------

Who We Are
RingCould connects talent with global brands through smart home and AI solutions. Join a community where you can build your career and thrive from home.

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RingCould

Night Shift Coordinator / Team Leader

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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