New Patient Coordinator

For OnlineJobs.ph, I would make the posting more direct and candidate-focused, emphasize that this is a **long-term remote healthcare role**, and make clear that you need someone who is warm and persuasive—not simply an administrative VA. I would also remove the U.S.-employee benefits language unless those benefits will apply to a Philippines-based contractor.

# New Patient Coordinator – U.S. Fertility Clinic

**Full-Time Remote Position | Long-Term Opportunity**

## About the Role

Lane Fertility Institute is a U.S.-based fertility practice dedicated to providing high-quality, compassionate, and accessible fertility care.

We are looking for an exceptional **New Patient Coordinator** to join our team remotely. This is not a traditional virtual assistant position. You will play an important role in each patient's experience with our practice—from their first inquiry through their decision to begin fertility treatment.

Our ideal candidate is **warm, articulate, highly organized, confident on the phone, and excellent at follow-up**. You should genuinely enjoy speaking with people, explaining complex information clearly, and helping patients feel comfortable making important decisions about their care.

For the right person, we are looking to build a **long-term working relationship**.

## What You Will Do

You will be responsible for guiding prospective patients from their initial inquiry through consultation and treatment initiation. Your responsibilities will include:

* Contacting new patient inquiries promptly by phone, email, and text
* Building rapport with prospective patients and understanding their needs
* Scheduling new patient consultations
* Following up consistently with patients who have expressed interest but have not yet scheduled or started treatment
* Explaining our fertility services and the general treatment process
* Helping patients understand our **Affordable IVF program**, insurance options, and self-pay pricing
* Explaining available payment options, including payment in full and in-house payment plans
* Helping patients understand what they need to complete before beginning treatment
* Maintaining communication with patients between their initial consultation and the start of their treatment cycle
* Collecting and uploading medical records and new patient documents
* Confirming that consultation fees have been paid before appointments
* Sending Zoom links and appointment information
* Maintaining accurate records of patient communications and follow-up
* Using professional interpreter/language-line services when assisting Spanish- or Mandarin-speaking patients

## Who We Are Looking For

We are looking for someone who is:

**An outstanding communicator.** You should speak and write English fluently and professionally and be comfortable having numerous telephone conversations throughout the workday.

**Warm and empathetic.** Fertility treatment can be emotional and stressful. Patients should feel that you are genuinely interested in helping them.

**Confident and persuasive.** Part of your role is helping patients move from interest to action. You should be comfortable following up, addressing concerns, discussing costs, and asking patients whether they are ready to schedule or begin treatment.

**Extremely organized.** You may be communicating with many patients at different stages of the process. Excellent documentation and follow-through are essential.

**Proactive.** We do not want someone who simply waits for instructions. We value team members who identify what needs to be done, prioritize it, and follow through.

**Comfortable discussing money.** You will regularly explain treatment costs and payment options. You must be able to have these conversations professionally and confidently.

**Interested in healthcare.** Previous fertility experience is not required, but healthcare, medical office, patient coordination, customer service, inside sales, or healthcare virtual-assistant experience is highly desirable.

## What Success Looks Like

A successful New Patient Coordinator does more than schedule appointments.

You will help ensure that prospective patients:

* Receive a prompt response when they contact our practice
* Feel welcomed and supported
* Understand their treatment and financial options
* Attend their scheduled consultations
* Know exactly what they need to do next
* Receive appropriate follow-up after their consultation
* Successfully move from consultation to treatment when they are ready

Your ability to communicate, follow up, and build trust will directly influence both the **patient experience and the growth of our practice**.

## Position Details

* **Location:** 100% remote
* **Practice:** U.S.-based fertility clinic
* **Schedule:** Full-time, working hours aligned with our U.S. clinic operations
* **Position Type:** Long-term
* **Compensation:** Competitive and based on relevant experience and demonstrated skills
* **Training:** Training will be provided on our fertility services, patient processes, financial options, and internal systems
* Work shifts: 5 am to 1 pm Eastern Standard Time; 12 noon to 8 pm Pacific Standard Time; 10 am to 6 pm Eastern Standard Time; with lunch breaks and 15 minute breaks during each shift

## Why Join Lane Fertility Institute?

You will be joining a small, mission-driven healthcare organization where your work has a visible impact.

You will not simply be completing administrative tasks. You will help patients who may have spent months or years trying to understand how they can afford and access fertility treatment. Your job is to make that process clearer, easier, and more personal.

We value **integrity, accountability, excellent communication, initiative, compassion, and follow-through**.

We are looking for someone who wants to become an important and trusted member of our team—not someone looking for a short-term VA assignment.

## How to Apply

Please include the following with your application:

1. A brief introduction explaining why this position interests you.
2. A description of any experience you have in healthcare, patient coordination, customer service, sales, or appointment setting.
3. Your experience communicating with U.S.-based clients or patients, if applicable.
4. Your expected hourly or monthly compensation.
5. A **60–90 second audio or video introduction** so we can hear how you communicate. Please introduce yourself and explain how you would reassure a prospective patient who is interested in fertility treatment but is nervous about the cost.

Please begin your application with the words **“Patient First”** so we know you have read the entire job description.

We look forward to hearing from you.

For OnlineJobs.ph specifically, I would **keep the audio/video requirement**. For this position, spoken English, warmth, confidence, and the ability to explain financial information naturally are probably more important than a polished résumé. The “Patient First” instruction will also help you immediately identify applicants who are mass-applying without reading the posting.