NDIS Scheduler / Operations Coordinator

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: TYPE OF WORK

Part Time

: SALARY

AUD $8 per hour

: HOURS PER WEEK

8

: DATE UPDATED

Mar 19, 2026

JOB OVERVIEW

About the Business

We are an Australian based group operating multiple service businesses including disability support and home services.

Our focus is delivering high quality care to NDIS participants while keeping operations organised, efficient, and running smoothly behind the scenes.

We are a growing and systems focused business that values structure, reliability, and continuous improvement.

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Role Overview

We are looking for a highly organised and proactive NDIS Scheduler and Operations Coordinator to support day to day operations.

You will be responsible for coordinating support worker schedules, ensuring participants receive consistent care, and making sure every shift is filled and running smoothly.

You will act as the central point between clients, support workers, and internal systems.

If you enjoy organising moving parts, solving problems quickly, and making operations run smoother, this role will suit you well.

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Key Responsibilities

Scheduling and Rostering

Build and manage weekly or fortnightly rosters
Allocate staff based on availability, skillset, and client needs
Fill last minute shifts due to cancellations or absences
Ensure minimal gaps in schedules and maximise billable hours

Client Coordination

Communicate with clients and families regarding schedules
Adjust services based on changing needs
Maintain consistency in staff assignments where possible

Workforce Management

Track staff availability, leave, and hours
Coordinate replacements when needed
Ensure schedules align with working conditions

Systems and Admin

Manage scheduling tools such as ShiftCare, Brevity, or similar
Keep client and staff records accurate and up to date
Maintain organised workflows and documentation

Compliance and Billing Support

Ensure services align with plans and allocated hours
Monitor utilisation to avoid under or over servicing
Support accurate invoicing and reporting

Problem Solving

Respond quickly to roster gaps and urgent issues
Reallocate staff efficiently
Escalate ongoing issues when needed

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What We Are Looking For

Essential

Strong organisational and time management skills
Excellent English communication both written and verbal
High attention to detail
Experience in scheduling, admin, or operations support
Comfortable using multiple systems and tools

Preferred but not required

Experience in NDIS, disability support, or home care
Familiarity with tools like ShiftCare, Brevity, or similar
Experience working with Australian businesses

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Key Attributes

Process driven and structured
Calm under pressure
Strong problem solving ability
Reliable and accountable
Able to work independently

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KPIs or Success Metrics

Maintain 95 to 100 percent shift coverage
Fast response time to scheduling issues
High staff utilisation
Reduced missed or cancelled shifts
Accurate scheduling and data entry

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Why Join Us

Work directly with a growing Australian business
Long term opportunity with room to grow
Be part of a structured and systems focused team
Flexible remote working environment
Clear path to a Senior Coordinator or Operations Manager role

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How to Apply

Please include the following:
1. A short introduction about yourself
2. Your experience with scheduling or operations
3. Tools or systems you have used
4. Your availability in hours per week
5. Your updated resume which is required and applications without this will not be considered

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Important

We are looking for someone who takes ownership, not just someone who completes tasks.

If you enjoy organising, improving systems, and making things run smoother, we would love to hear from you.

SKILL REQUIREMENT

Administrative Support Scheduling Operation Management

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NDIS Scheduler / Operations Coordinator

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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