Merchant Onboarding Specialist

ABOUT STOCK2CASH

Stock2Cash is an Australian, technology-driven eCommerce business helping retailers, brands, wholesalers, and other businesses unlock value from inventory by connecting products with online customers.

As we continue to grow, we are building a stronger eCommerce Operations team to support the increasing number of merchants joining the Stock2Cash platform.

We are looking for a Merchant Onboarding Specialist who can help new merchants transition into the business in a professional, organized, and effective manner.

ABOUT THE ROLE

The Merchant Onboarding Specialist will be responsible for helping newly acquired merchants successfully transition into Stock2Cash.

You will work with merchants and internal teams to collect, review, organize, and prepare the information required to get a new merchant operationally ready.

This role requires someone who can work with people, information, data, systems, and competing priorities while maintaining a high level of accuracy.

You will frequently be working with information that may be incomplete, inconsistent, unclear, or require further investigation.
We are therefore looking for someone who does not simply follow instructions, but can:

Understand → Investigate → Organize → Coordinate → Act → Follow Through

We will provide the objectives, resources, and support required to perform the role.

You will be expected to use your own judgment and experience to determine how to achieve the required outcome.

WHAT YOU WILL DO

Your responsibilities will include:
- Coordinate the onboarding of new merchants.
- Work with merchants to obtain required business and operational information.
- Review information for completeness, consistency, and accuracy.
- Identify missing, unclear, or potentially incorrect information.
- Follow up with the appropriate people to resolve outstanding requirements.
- Maintain accurate merchant records and documentation.
- Assist with the setup and preparation of new merchant accounts.
- Work with product and inventory information.
- Review product and inventory data for accuracy and completeness.
- Identify issues that may affect the merchant's transition into operations.
- Coordinate with internal teams to ensure required work is completed.
- Monitor onboarding progress and outstanding requirements.
- Communicate professionally with merchants and internal stakeholders.
- Keep relevant people informed when issues, delays, or blockers arise.
- Help ensure information is properly prepared for the teams responsible for ongoing operations.
- Identify potential problems before they create larger operational issues.
- Take ownership of assigned onboarding responsibilities from beginning to completion.
- Maintain accurate records of work completed and outstanding requirements.
- Contribute ideas that may improve the merchant onboarding experience and operational efficiency.

WHAT WE ARE LOOKING FOR

We are looking for someone who can demonstrate real experience, not simply claim that they are organized, proactive, or hardworking.

You should be someone who:

- Do not immediately pass a problem to someone else.
- Understands that a small error in information can create much larger problems later. You naturally check information rather than assuming it is correct.
- Do not simply complete one step and move on when something is assigned to you. You remain aware of the outcome and follow through when something is still outstanding.
- Can communicate with merchants and internal teams professionally, even when information is incomplete or a problem needs to be addressed.
- Are comfortable receiving an objective without requiring someone to explain every individual step.
Independence does not mean working alone.
- Should know when additional information, clarification, assistance, or escalation is required.
- Can manage several merchants, requirements, deadlines, and follow-ups without losing track of important details.

MINIMUM REQUIREMENTS

- 2+ years of relevant professional experience in eCommerce, operations, onboarding, account management, customer success, administration, or a related field.
- Experience working with customers, clients, merchants, suppliers, or business partners.
- Strong written and verbal English communication.
- Strong organizational skills.
- Strong attention to detail.
- Experience working with business, customer, product, inventory, or other structured data.
- Comfortable using spreadsheets and online business systems.
- Strong follow-up skills.
- Strong problem-solving ability.
- Ability to manage multiple tasks and priorities.
- Ability to work independently.
- Demonstrated ability to take ownership of assigned responsibilities.
- Experience That Would Be an Advantage

THE FOLLOWING EXPERIENCE WOULD BE ADVANTAGE

- eCommerce operations;
- Merchant onboarding;
- Client or account onboarding;
- Marketplace operations;
- Product catalog management;
- Product data management;
- Inventory management;
- Customer success;
- Account management;
- CRM systems;
- Project or task management systems;
- Working with Australian businesses or customers.
- These are advantages, not substitutes for strong judgment, organization, and ownership.

What matters to us is whether you have the experience and ability to learn, understand an objective, think through a problem, and take action.

This distinction is intentional and follows our recruitment philosophy.

HOW TO APPLY?

To apply, please provide the following:

1. Your resume — this must be provided as a public, downloadable link.
2. A snapshot of your qualification and relevant experience

Answer the following questions:

1. Tell us about a time when you were responsible for bringing a new client, customer, account, supplier, or business relationship into an organization. What was your responsibility, what did you do, and what was the outcome?
2. Tell us about a time when you discovered that information you were given was incomplete, inaccurate, or inconsistent. How did you handle it?
3. Tell us about a time when you were given an objective or responsibility but were not given a detailed process for how to accomplish it. How did you determine what needed to be done, and what was the result?

*Please Answer Based on Your Actual Experience
*We are interested in what you have actually done, not what you think we want to hear.
*There is no requirement to use specific terminology or provide the "perfect" answer.

At the end of your application, please include the exact phrase: "Push Boundaries" This confirms that you have read the full job post and application requirements. Applications that do not follow the application instructions may not be considered.

OUR RECRUITMENT PROCESS

Our recruitment process consists of four stages. If you are successful in this first stage, you will be invited to complete a written assessment. If you are not successful, you will receive a decline notification.

Each stage is designed to help us better understand your experience, approach, and suitability for the role as we progress through the process.

READY TO APPLY?

If you believe your experience and approach are a strong match for the role, we would like to hear from you. Please submit your application with the information requested above.