Member Operations Coordinator

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: TYPE OF WORK

Part Time

: SALARY

$4/hr

: HOURS PER WEEK

20

: DATE UPDATED

Aug 5, 2026

JOB OVERVIEW

Grant'd is Australia's funding intelligence platform, helping businesses, charities, community organisations and researchers discover, manage and secure funding. We're a growing Australian business with more than 1,000 paying members and we're looking for an exceptional Member Operations Coordinator to become an integral part of our team.

This is a long-term opportunity for someone who enjoys helping people, creating order and taking ownership.

Australian business hours preferred

About the Role

This isn't a traditional Virtual Assistant role. You'll become the first point of contact for our members and help keep the day-to-day operations of Grant'd running smoothly. We're looking for someone who genuinely enjoys helping customers, solving problems and making sure nothing falls through the cracks.

If you're organised, proactive and take pride in providing excellent customer service, we'd love to hear from you.

Your Key Responsibilities

Member Support (Highest Priority) - You'll be the friendly face behind Grant'd, including:

Responding to member emails
Managing Live Chat enquiries
Answering member questions
Assisting members with platform navigation
Escalating technical issues to our development team where required
Following up outstanding enquiries to ensure members receive excellent support
Membership Administration

You'll help manage our growing member community by:

Processing new member enquiries
Managing membership upgrades, cancellations and account changes
Following up failed payments
Supporting new member onboarding
Maintaining accurate member records
HubSpot CRM Management

This will be a key part of the role.

Responsibilities include:

Maintaining and updating HubSpot
Identifying and merging duplicate contacts and companies
Keeping customer records clean and accurate
Supporting CRM workflows
Maintaining lists and contact segmentation
Ensuring our CRM remains organised and reliable
Operations & Administration

Helping keep Grant'd running smoothly by:

Inbox management
Calendar support
General administration
Document management
Creating and maintaining Standard Operating Procedures (SOPs)
Setting up and maintaining our Notion workspace
Supporting the wider team with day-to-day operational tasks
We're Looking For Someone Who
Has exceptional written English
Is highly organised and detail-oriented
Loves helping customers
Has experience using HubSpot (or a similar CRM)
Learns new systems quickly
Is proactive and takes ownership
Can work independently while communicating clearly
Enjoys improving processes and creating order
Is comfortable working remotely
Experience

Experience in the following would be highly regarded:

HubSpot CRM
Customer support or customer success
Live Chat support
Administrative support
Notion
Google Workspace
Canva (basic)
Experience supporting Australian businesses or customers

An understanding of the Australian market would be highly regarded.

Success in This Role

Success isn't measured by how many tasks you complete.

It's measured by how supported our members feel.

At the end of each day:

Every member enquiry has been responded to professionally.
Live Chat has been managed promptly.
HubSpot is organised and up to date.
Failed payments have been followed up.
Our internal systems are organised.
The team knows the operational side of the business is under control.

You'll become the person who helps keep Grant'd running smoothly while the rest of the team focuses on building and growing the business.

Why Join Grant'd?

You'll be joining a small, ambitious Australian technology company with a genuine purpose. We're passionate about helping organisations access funding and are building the next generation of tools to make funding simpler, smarter and more accessible.

If you enjoy helping people, creating order and being part of a growing team, we'd love to hear from you.

How to Apply

Please send us:

Your CV
A short cover letter introducing yourself and why you'd be a great fit for Grant'd.

To help us identify applicants who pay attention to detail, please include the word Compass somewhere in your cover letter.

Applications that don't include this word are unlikely to be considered.

SKILL REQUIREMENT

HubSpot CRM Customer Service Operation Management

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Member Operations Coordinator

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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