Member Experience + Operations Concierge

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: TYPE OF WORK

Part Time

: SALARY

$5/hour

: HOURS PER WEEK

TBD

: DATE UPDATED

Oct 16, 2026

JOB OVERVIEW

Member Experience + Operations Concierge
Remote | Part-Time + Flexible Coverage
We create immersive mystery dates for couples that includes creativity, art, music, theater, food & beverage, and more. Members know when, where, and what to wear. The rest is a surprise.
We’re looking for someone warm, responsive, resourceful, and tech-savvy to take exceptional care of our members and help with the behind-the-scenes details that make their experiences happen.

Warm. Attentive. Personal. One step ahead. Unexpectedly thoughtful. 

What You’ll Do
-Respond promptly to member email, text/SMS, chat, phone calls, social comments, and DMs.
-Answer questions, solve problems, and follow through on member requests.
-Build relationships with members and keep helpful notes so their experience feels personal.
-Coordinate reservations, surprise deliveries, special requests, vendors, and other experience details.
-Support administrative and operational work during quieter periods.
-Use AI, automation, and new tools to improve communication and workflows and troubleshoot basic tech issues.

You’re a Great Fit If
-You’re warm, thoughtful, proactive, and genuinely enjoy helping people.
-Your written and spoken English feels natural, and you’re comfortable speaking with U.S. customers by phone.
-You respond quickly, stay organized, and reliably finish what you start.
-You’re resourceful and good at figuring things out.
-You’re very comfortable with technology and already use AI tools for work.
-You learn new software quickly and enjoy finding better ways to do things.

Experience in customer service, call center support, virtual assistance, hospitality, customer success, community management, or another client-facing role is preferred.

How the Coverage Works
We’re hiring for two coverage windows, in U.S. Eastern Time:
8:00 AM–4:00 PM ET OR 3:30 PM–11:00 PM ET

This is a flexible coverage role, not a traditional desk shift. You do not need to sit at your computer when there is no work, but during your coverage window you need to keep notifications on and be able to see and respond to member communications quickly.

This role can work well alongside another flexible remote position or freelance work, as long as it does not delay your responses.

Occasional event nights may require adjusted hours.

Pay
Starting pay: $5 USD/hour for active work.
You are paid for active work rather than the entire coverage window.
Work is tracked in 10-minute increments and rounded up. Smaller non-urgent tasks can be grouped together and completed at the same time.

To Apply
Please send:
1. Your resume
2. Your preferred coverage window: 8 AM–4 PM, 3:30 PM–11 PM, or either
3. A short voice introduction telling us a little about yourself and why this interests you
4. A 3–6 sentence written response to this question:
Tell us about a time you went out of your way to help a customer, client, guest, or member. What was happening, what did you do, and how did it turn out?

We’re not looking for perfectly polished answers. We’re looking for someone thoughtful, capable, curious, dependable, and genuinely excited to take care of people.

SKILL REQUIREMENT

Customer Service Virtual Assistant Artificial Intelligence

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Member Experience + Operations Concierge

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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