Medical Virtual Assitant

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: TYPE OF WORK

Full Time

: SALARY

TBC

: HOURS PER WEEK

40

: DATE UPDATED

Mar 18, 2026

JOB OVERVIEW

Remote | Full-Time | Australian Business Hours

The Lucy Rose Clinic is an established Australian integrative telehealth clinic specialising in women’s hormonal, metabolic, and thyroid health. We support patients nationwide through practitioner consultations and advanced laboratory testing.

We are seeking a confident and compassionate Patient Support & Sales Specialist to support patients after their appointments and guide them through the next steps in their health journey.

This role combines patient support, health education, and consultative sales.

You will speak with patients who have already engaged with the clinic and help ensure they receive the right programs, testing, and support to achieve their health goals.

This role is primarily phone-based, so excellent spoken English and confidence speaking with patients is essential.

This is not cold calling. You will work with warm patients who have already had appointments or expressed interest in our programs.

About the Role

Responsibilities include:

• Outbound follow-up calls to patients after practitioner appointments
• Ensuring patients understand their testing, treatment plans, and next steps
• Supporting patients to stay engaged with their health programs
• Recommending appropriate programs, products, and memberships where relevant
• Up selling extended care packages when appropriate
• Handling inbound patient enquiries and guiding them to the right services
• Providing booking links for consultations or coaching sessions
• Answering general questions and escalating clinical queries when needed
• Documenting patient interactions in our CRM systems

You will work closely with our Australian clinical and operations team to ensure patients receive excellent support throughout their journey.

What We’re Looking For

• Qualification in Nursing, Nutrition, Health Sciences, or Allied Health preferred
• Experience in healthcare administration, telehealth, or patient support
• Experience in sales, upselling, or consultative selling
• Near-native spoken English with a clear, neutral accent easily understood by Australian patients
• Confident and warm phone manner
• Comfortable working with scripts, KPIs, and conversion targets
• Highly organised with strong attention to detail
• Reliable internet connection and quiet working environment

Highly Regarded

• Experience working with Australian or US healthcare accounts
• Experience in telehealth or healthcare call centres
• Experience selling health programs, supplements, or wellness services
• Familiarity with CRMs and scheduling systems

What We Offer

• Full training in our programs and clinical approach
• Structured scripts and sales support
• Stable, long-term role with a growing Australian clinic
• Performance bonuses based on conversions and KPIs
• Supportive and professional team environment

How to Apply

Please include:

• Your CV
• A 1–2 minute introduction video explaining your background and experience speaking with patients by phone
• Your healthcare or wellness background
• Your experience speaking with clients or patients on calls

In your video, please answer this question:

How would you support a patient who is unsure about completing their testing or continuing their program?

Applications without a video will not be considered.

SKILL REQUIREMENT

Customer Support Sales Support Patient Care

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Medical Virtual Assitant

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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