Medical Sales Representative - Cold Calling

About Us
We’re building a global talent pool of high-performing remote Medical Sales Representatives (Cold Callers) to support partner clinics across Australia, the US, the UK, New Zealand, and beyond. These clinics deliver modern healthcare through telehealth and digital services—often combining general practice with wellness, integrative, and allied health support.

Our mission is simple: help more people access care through ethical, respectful outreach and a warm, professional patient-first approach.

If you’re confident on the phone, resilient, and enjoy hitting targets without being pushy, we’d love to meet you.

Role Overview
As a Sales Representative (Cold Calling), you’ll be the first voice many people hear. You’ll contact warm and/or cold leads, introduce clinic services, handle basic objections, and book qualified appointments or drive next steps (e.g., intake form completion, discovery call scheduling).

This is a pooling / talent pipeline role. Successful candidates may be matched to clinic openings based on:
• Your sales experience (healthcare preferred but not required)
• Your preferred shift coverage (AU/UK/US)
• Tools you’ve used (CRM/dialers/SMS/email)
• Compensation alignment and performance expectations

Important: This is healthcare-related outreach. We prioritize professionalism, consent-based communication, and privacy-safe handling of lead data.

What You’ll Do (Key Responsibilities)
• Make outbound calls to leads (cold, warm, or reactivation lists, depending on clinic assignment).
• Qualify prospects using a script and criteria (needs, location, readiness, eligibility, where applicable).
• Clearly explain services and next steps in simple, human language (no hype, no pressure).
• Book appointments or schedule a consult, and ensure the lead receives confirmations and instructions.
• Follow up via SMS/email/CRM to reduce no-shows and improve conversion.
• Handle objections professionally (price, hesitation, timing, trust) and escalate clinical questions appropriately.
• Keep CRM records accurate: call outcomes, notes, tags, follow-up tasks, and dispositions.
• Hit activity and outcome targets (calls/day, connects, qualified appointments, show rate).
• Coordinate with patient support/ops teams for smooth handoffs and accurate scheduling.
• Maintain compliance: respect do-not-contact rules (if provided), consent preferences, and confidentiality.
• Participate in coaching, script optimization, and performance reviews.

Must-Have Qualifications
• 2+ years experience in cold calling / outbound sales/appointment setting (B2C or B2B).
• Strong spoken and written English with confident phone presence.
• Comfortable following scripts while sounding natural and empathetic.
• Resilient mindset: can handle rejection and stay consistent day-to-day.
• Organized and metrics-driven (can work toward targets and track progress).
• Strong attention to detail for CRM updates and follow-up scheduling accuracy.
• Remote-ready: reliable attendance, self-management, and clear async communication.
• Reliable home setup: quiet workspace, headset, stable internet, and backup plan.
• Willingness to work shifts overlapping AU/UK/US/NZ depending on assignment.

Nice-to-Haves (Bonus Points)
• Experience selling or booking for healthcare, telehealth, wellness, or subscription services.
• Experience with consultative selling (needs-based approach vs hard selling).
• Familiarity with CRMs (HubSpot, Salesforce, GoHighLevel, Zoho) and dialers (Aircall, RingCentral, Dialpad).
• SMS/email follow-up experience (Twilio, Podium, Klaviyo, Mailchimp, etc.).
• Strong objection handling and ability to improve scripts through feedback.
• Experience with compliance-minded outreach (opt-outs, consent language, data privacy).

Tools/Systems Familiarity (Examples)
• CRM: HubSpot, Salesforce, Zoho, GoHighLevel
• Dialer/VoIP: RingCentral, Dialpad, Aircall, CloudTalk
• SMS/Email: Podium, Twilio, Gmail/Outlook
• Productivity: Google Workspace, Slack, Notion/Trello/Asana
• Reporting: Google Sheets

Work Setup & Scheduling (PH-based)
• Location: Philippines (remote)
• Shift options: Vary by clinic assignment
• AU/NZ-friendly (PH day shift)
• UK-friendly (PH late afternoon/evening)
• US-friendly (PH night shift)
• Preference for candidates who can commit to consistent overlap windows and provide clean handoffs.

Compensation (General Guidance)
• Starts at USD 10/hour
• Many clinic assignments include performance incentives, such as:
• bonus per qualified appointment booked
• bonus per attended appointment (show rate)
• monthly performance bonus for hitting targets
Details vary by clinic and will be confirmed during matching.

How to Apply (Required)
Please submit:
1. CV / Resume
2. A short video introduction (1–2 minutes) covering:
• Your cold calling/sales background (industry + results)
• Your best achievement (e.g., appointments booked/week, conversion rate, revenue)
• Tools you’ve used (CRM/dialer/SMS/email)
• Your preferred shift overlap (AU/UK/US)
• A short example of how you handle a tough objection politely

Important: Applications missing the required CV + video may not be considered.

Our Screening Process (What to Expect)
• Initial screen (English + sales experience + remote readiness)
• Practical task: short role-play + CRM note sample + follow-up message draft
• Structured interview: scenarios on objection handling, ethics, and performance consistency

Join the Pool
If you’re persuasive without being pushy, love the rhythm of outbound calls, and want to help more people access care, we’d love to hear from you.