Medical Receptionist / Patient Coordinator (Virtual Assistant) - Excellent English Required

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: TYPE OF WORK

Full Time

: SALARY

$3/hour

: HOURS PER WEEK

8

: DATE UPDATED

Aug 15, 2026

JOB OVERVIEW

We are hiring a Virtual Assistant to serve as the front-line receptionist and coordinator for a growing US healthcare equipment company. You will be the first voice patients, providers, and sales representatives hear, and you will help move each patient's order from the initial referral through to insurance approval and delivery.

This is a phone-forward role. Spectacular spoken and written English is non-negotiable. You do not need a medical background - we will train you on the product and the process - but you do need to be sharp, dependable, detail-obsessed, and comfortable speaking with American patients and healthcare professionals every day.

WHAT YOU WILL DO

- Answer and route incoming phone calls professionally; take clear, accurate messages and follow up so nothing falls through the cracks
- Serve as the main point of contact for patients, providers, and sales representatives
- Review provider notes and orders to confirm they contain everything the insurance company requires before the file moves forward
- Coordinate documentation handoffs with the billing partner and track prior authorization (PA) status from submission to approval
- Follow up on pending approvals, missing paperwork, and outstanding signatures
- Coordinate delivery and patient training scheduling with the field specialist, and confirm required patient forms are signed and returned
- Maintain accurate, organized records for every patient file
- Handle light general virtual assistant tasks - email and calendar management, data entry, document organization, research, and similar day-to-day support

REQUIREMENTS

- Outstanding English - clear, neutral, confident phone voice with excellent listening and comprehension
- Strong written English; professional email and message writing
- Previous experience in a phone-based role (receptionist, customer service, medical VA, call center, or admin support)
- Extremely detail-oriented - this role involves paperwork where one missing item can delay a patient's approval
- Highly organized, self-directed, and able to follow a documented process without being reminded
- Reliable high-speed internet, a quiet work environment, a backup power/internet plan, and a good headset
- Able to commit to a consistent US Eastern Time evening schedule long term

NICE TO HAVE (NOT REQUIRED)

- Experience with US healthcare admin, medical billing, DME, or prior authorizations
- Familiarity with EMR/EHR systems, CRMs, VoIP phone systems, or Google Workspace

WHAT WE OFFER

- $3.00 USD per hour, paid on a consistent schedule
- Full training on the product, the process, and the systems you will use
- Long-term, stable position with a growing company
- Direct working relationship with the business owner and a small, supportive team

HIRING PROCESS

1. Application review - we read every application
2. Initial screening interview with our team
3. Shortlisted candidates receive a role overview document to study
4. Final interview with the business owner, covering the material in that document

We take hiring seriously and we respect your time. Selected candidates may be compensated for the time spent in the final interview stage.

HOW TO APPLY

Please reply with:

1. A short introduction telling us why you are a strong fit for a phone-based coordinator role
2. A voice recording or short video (1-2 minutes) so we can hear your spoken English - applications without one will not be considered
3. Your resume
4. The exact hours you can commit to in US Eastern Time
5. Your internet speed test result

Applications that follow all five steps will be reviewed first. Please start your message with the word "COORDINATOR" so we know you read the full posting. send your application to d a t . v a 1 1 4 8 at g `m` a `i l . c o m (remove spaces)

SKILL REQUIREMENT

Phone Support English Speaking

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Medical Receptionist / Patient Coordinator (Virtual Assistant) - Excellent English Required

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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