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TYPE OF WORK
Full Time
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SALARY
$500 monthly. Room for growth.
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HOURS PER WEEK
32
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DATE UPDATED
Jul 2, 2026
We are a growing outpatient mental health practice with multiple locations seeking a reliable and professional Virtual Assistant to support high-volume administrative operations.
This role is primarily focused on answering phones, scheduling patients, and ensuring a smooth experience for both new and existing clients across approximately 60 providers and 5 locations.
Core Responsibilities:
* Answer inbound calls and assist patients with scheduling and general questions
* Schedule, reschedule, and manage appointments across multiple providers and locations
* Verify completion of new patient paperwork and follow up via phone and email when needed
* Contact patients with outstanding balances in a professional, respectful, and patient-friendly manner
* Respond to general inquiries; escalate more complex issues to the main administrative team
* Maintain accurate and organized documentation of all interactions
Preferred Experience:
* Prior experience in U.S. healthcare, medical administration, or call center support
* Experience handling high call volumes and scheduling across multiple providers
* Familiarity with EHR systems (SimplePractice, TherapyNotes, Kareo, etc.) is a plus
* Strong written and verbal English communication skills
Requirements:
* Clear, professional phone presence
* Highly organized and detail-oriented
* Able to multitask and manage a high volume of calls and scheduling requests
* Comfortable following structured workflows and scripts
* Reliable internet connection and quiet work environment
