Media Buyer Support Strategist (Meta Ads & Shopify)

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: TYPE OF WORK

Full Time

: SALARY

$1800

: HOURS PER WEEK

TBD

: DATE UPDATED

Aug 28, 2026

JOB OVERVIEW

To prioritize your application, please complete this form: ----------

We're Hiring: Media Buyer Support Strategist (Meta Ads & Shopify)
Location: Remote
Schedule: Full-Time | 9 AM–5/6 PM Eastern | U.S. Eastern/Central Time overlap
Tech Stack: Intercom, Shopify Admin, Browser DevTools, Google Tag Manager, Slack, Notion/GitBook, Excel/Google Sheets, facebook ads manager, facebook events manager

About Upstack Data

Upstack Data is a Miami-based SaaS building marketing automation for Shopify merchants. Our flagship product, Signal, replaces broken browser-based pixels with reliable first-party server-side events to Meta, TikTok, and other ad platforms. We're a lean, AI-first team running offshore-first - most of our engineering, GTM, and operations roles are filled with PH talent.

About This Role

We're looking for someone with hands-on Meta Ads and Shopify experience to help our customers troubleshoot tracking, attribution, and marketing data issues.

This role is especially suited for media buyers, paid social specialists, performance marketers, and agency professionals who want to move into a customer-facing support role.

You'll own customer onboarding, support, and ongoing success while troubleshooting issues across Shopify, Meta Ads, tracking, attribution, and Upstack. You'll work closely with customers, Product, and Engineering to resolve problems, improve the customer experience, and identify recurring issues.

What You'll Do

Customer Success & Onboarding
Own end-to-end onboarding and training for new customers
Help customers understand their tracking, attribution, and marketing data
Run recurring check-ins with key customers to review adoption, surface issues, and improve outcomes
Build strong customer relationships and become a trusted point of contact
Partner with Sales on customer handoffs, retention, and expansion opportunities

Technical Support & Troubleshooting
Own the support queue through Intercom, email, and chat
Handle everything from product questions and onboarding requests to complex technical investigations
Troubleshoot issues involving Shopify, Meta Ads, tracking, attribution, and other marketing platforms
Investigate customer accounts, Shopify configurations, tracking implementations, and data discrepancies
Use Browser Developer Tools to inspect events, cookies, network requests, and client-side behavior
Trace issues from on-site event capture through server-side processing and attribution
Determine whether issues are caused by configuration, implementation, expected behavior, or product bugs
Reproduce issues and work with Engineering when escalation is required

Documentation & Product Feedback
Build and maintain customer-facing help articles, setup guides, troubleshooting resources, and FAQs
Turn recurring customer questions into self-service resources and internal troubleshooting playbooks
Identify recurring customer issues and share actionable feedback with Product and Engineering
Help improve onboarding, support workflows, and the overall customer experience

Requirements

Must-haves
2+ years of hands-on Meta/Facebook Ads experience
2+ years of hands-on Shopify experience
2+ years working with DTC/e-commerce brands
Strong understanding of ROAS, CPA, CTR, conversions, attribution, etc.
Experience troubleshooting marketing/tracking issues
Experience working directly with customers, clients, or brands
Comfortable with Browser DevTools
Basic HTML/JavaScript understanding
C1 English
Comfortable using AI tools

Strongly Preferred
Meta Ads agency experience
Media buying experience
Paid social experience
Managing multiple client accounts
Google Ads/Klaviyo/TikTok
GTM/CAPI/server-side tracking
Customer Success/Support experience

To prioritize your application, please complete this form: ----------

What Success Looks Like

First 30 Days
Understand the Upstack platform, core features, and common customer use cases
Become familiar with common Shopify, Meta Ads, tracking, and attribution issues
Shadow customer onboarding and support interactions
Begin independently handling straightforward customer issues
Set up and troubleshoot tracking on a test Shopify store

First 90 Days
Independently handle the majority of the support queue
Own onboarding and training for new customers
Handle increasingly complex Shopify, tracking, and attribution issues
Publish an initial set of customer-facing documentation
Develop troubleshooting workflows for common issue categories

First 6 Months
Own day-to-day customer support and success with minimal Engineering escalation
Proactively manage customer adoption and retention
Run recurring meetings with key accounts
Maintain a useful self-service documentation system
Identify recurring customer issues and provide actionable feedback to Product and Engineering

What We Offer
???? 100% remote
????️ 10 days PTO + US holidays
❤️???? Monthly healthcare allowance
???? $50–$100/month equipment & connectivity stipend (as needed)
???? Real career growth as Upstack scales

Your Application Roadmap
You've applied - awesome! Here's what happens next:

Step 1: Application Review
Our team will review your experience, skills, and qualifications to see if there's a strong match for the role.

Step 2: Initial Interview
If your background aligns with what we're looking for, we'll invite you to a conversation with our recruiting team. This is our chance to learn more about you - and your chance to learn more about us.

Step 3: Online Assessment
Depending on the role, you may be asked to complete a short skills assessment so you can showcase what you do best.

Step 4: Final/Client Interview
Top candidates will move forward to meet with the hiring manager or client team. Bring your experience, your wins, and your personality - we want to get to know the real you.

Step 5: Job Offer
If it's a great match on both sides, we'll present your offer and get you ready for an exciting new chapter.

Not selected for this role? No worries. Strong candidates may be considered for future opportunities that better match their skills and experience. We appreciate every application and can't wait to meet talented professionals like you!

SKILL REQUIREMENT

Facebook Ads Shopify Media Buying

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Media Buyer Support Strategist (Meta Ads & Shopify)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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