Marketing Operations Coordinator

About SecureSpace
SecureSpace Self Storage is one of the fastest-growing self-storage platforms in the USA, with locations in high-density urban markets across the country. Our marketing runs on tight, well-documented systems — SEO, local search, content, reputation management, and reporting — executed consistently across a large portfolio of facilities.

We're looking for a sharp operator to help us keep it all running cleanly.

The Role
This is a right-hand role, not a task-execution seat. You'll work directly with our Senior Marketing Operations Manager as the person who keeps our marketing operations organized and running. You'll own our processes end to end: understanding how each workflow works, coordinating the day-to-day flow of work across a small team, quality-checking output, and being the first to spot when something breaks — diagnosing the root cause and bringing a proposed solution, not just a flag that there's a problem.

To be clear on the structure: *you won't be anyone's manager.* The team reports to our Senior Marketing Operations Manager. Your job is to own the *processes and coordination* so that fewer things need to escalate — and when they do, they arrive with your recommended fix attached. The outcome we're hiring for is a marketing operation that runs smoothly with less firefighting.

You'll also stay hands-on with the recurring work yourself — because you can't coordinate or improve a process you don't understand deeply. But understanding the work well enough to own and improve it matters far more than performing it. If you take pride in building systems that run cleanly and being the person others rely on to keep things on track, this role is built for you.

This is a fully remote position. Success requires strong critical thinking, self-discipline, and the ability to coordinate others through influence rather than authority.

What You'll Own (Primary Focus)
- Coordinate the day-to-day workflow across a small team of remote agents — keeping the right work moving in the right order, on schedule.
- Own the processes — maintain and improve our SOPs so the operation runs consistently without constant supervision from leadership.
- Diagnose and solve problems — when a workflow breaks or data goes inconsistent, find the root cause and propose a fix rather than waiting for direction.
- Quality-control output — review work for accuracy and consistency across all facilities before it ships.
- Be the first point of contact — the go-to when a process is unclear or something isn't lining up, so questions don't all route to leadership.
- Report up clearly — concise status on what's running well, what's at risk, and what you've already resolved.

What You'll Also Do (Secondary — You Coordinate These, So You Must Know Them)
- Maintain and update marketing data, trackers, and reports in Google Sheets and internal systems.
- Support content publishing workflows: data entry, formatting, and quality checks.
- Assist with local SEO and digital marketing initiatives following established processes and templates.
- Use AI tools to accelerate content preparation and operational tasks.
- Run QA checks so marketing assets, listings, and data stay accurate and current.
- Document processes and suggest improvements.

Who We're Looking For
- 3–5 years of experience in marketing operations, digital marketing, or a similar role (digital marketing strongly preferred).
- Experience coordinating other people's work or output — even without being their manager. You've been responsible for more than just your own tasks.
- Proven problem-solving and root-cause troubleshooting — you can take a broken process apart, figure out what actually went wrong, and fix it.
- A "propose a solution" habit — when you escalate, you bring a recommendation with it.
- Strong process documentation and improvement skills.
- Strong proficiency in Google Workspace, especially Google Sheets (formulas, filters, data validation, basic analysis).
- Ability to learn new tools independently, including AI-driven and automation platforms.
- Excellent written communication and the ability to give clear, precise instructions to others.
- Organized, reliable, and able to keep a team's work on track in a remote environment.

Answer This in Your Application
In a few sentences, walk us through how you'd handle this:

>One of the agents you help coordinate is consistently late on a recurring task, and the data is now inconsistent across several facilities. This person does not report to you directly. How would you diagnose what's going wrong and fix both the immediate data problem and the underlying cause?<

We care more about how you think through this than about a perfect answer.

Compensation & Growth
Depending on experience, plus performance-based incentives tied to how smoothly the operation runs under you.

This is a genuine step up from an assistant role. Strong performers will take on more ownership of the marketing operations function over time, with earning potential that grows alongside the responsibility.

Reports To
Senior Marketing Operations Manager

To apply, reply to this listing with the exact position name followed by a " - Ready to Improve Processes" in the title of your message.

You will then get a reply with a link to our submission form, fill out the questions thoroughly, and submit your resume with only your first and last name along with the word "COMPASS." at the end. Use underscores "_" to fill in blank spaces** Applications that don't follow this format won't be reviewed — reading carefully is the first thing we're screening for.