Marketing Agency Operations Manager — Full-Time Remote

# Operations Manager / Client Success Manager — Full-Time Remote

**Company:** Detailer Ads
**Pay:** $1,250–$1,500 USD/month starting + performance bonuses
**Schedule:** 7 Days Per Week
**Location:** Remote
**Long-Term Pay Potential:** $2,000+/month as responsibilities and company grow

## About Detailer Ads

Detailer Ads is a fast-growing marketing agency that helps auto detailing businesses across the United States generate leads and book more jobs through paid advertising.

We currently manage 30+ active clients and are looking for a highly organized and responsible **Operations Manager** to take ownership of our day-to-day agency operations.

This is NOT a basic virtual assistant position.

We are looking for someone who can manage clients, manage team members, solve problems independently, keep projects moving, and make sure the agency runs smoothly without the owner needing to be involved in daily fulfillment.

Your primary goal:

**Make sure every client is taken care of, every task gets completed, and nothing falls through the cracks.**

---

# Schedule

This is a **full-time position with 7-day-per-week responsibility.**

Our clients operate businesses every day of the week, so we need someone who can monitor operations and client communication throughout the week.

### Monday–Friday

These will be your primary working days.

You will actively:

* Manage clients
* Manage the team
* Check projects
* Follow up on overdue tasks
* Coordinate campaigns
* Coordinate creatives
* Handle onboarding
* Resolve client issues

### Saturday–Sunday

Weekends will generally be lighter.

You will primarily:

* Check Slack/client messages
* Handle urgent client issues
* Make sure nothing important is being missed
* Follow up when necessary
* Check that campaigns and operations are running normally

You will not necessarily be doing a full workload every Saturday and Sunday, but you must be **reliable and reachable throughout the week.**

---

# Your Responsibilities

## 1. Client Communication

You will become the primary point of contact for our clients.

Clients communicate with us primarily through Slack.

You will:

* Respond to client questions
* Provide updates
* Follow up with clients
* Handle normal concerns
* Request missing information
* Follow up for video footage
* Communicate campaign updates
* Identify clients who may be unhappy or at risk of canceling

The owner should NOT need to answer routine client questions.

You should be able to handle most situations independently.

---

# 2. Manage Our Fulfillment Team

You will help manage our existing:

* Onboarding VA
* Video Editor
* Media Buyer

And future team members as the agency grows.

You are responsible for making sure everyone knows:

**What needs to be completed**

**Who is responsible**

**When it needs to be completed**

**What has the highest priority**

If someone misses a deadline, you follow up.

If something is blocking a client, you solve it.

The owner should not need to constantly check whether employees completed their work.

---

# 3. Manage New Client Onboarding

Every new client should move through our system:

Payment Received

↓

Onboarding Form Completed

↓

Meta Access Received

↓

GoHighLevel Setup

↓

Scripts Created

↓

Client Records Footage

↓

Footage Sent to Editor

↓

Ads Edited

↓

Campaign Built

↓

Campaign Live

Your responsibility is to make sure clients continue moving through this process.

No client should sit forgotten for several days because someone failed to follow up.

---

# 4. Manage Creative Production

You will coordinate between:

**Client → Video Editor → Media Buyer**

You will:

* Make sure clients receive scripts
* Follow up for video footage
* Organize submitted footage
* Assign editing priorities
* Monitor the editing queue
* Make sure videos are completed on time
* Review advertisements for obvious mistakes
* Send approved creatives to the media buyer

Our video editor should always know exactly what needs to be edited next.

---

# 5. Coordinate With Our Media Buyer

You do NOT need to personally run Facebook Ads.

However, you should understand the basics of Meta advertising.

You will communicate with our media buyer to ensure:

* Campaigns launch on time
* Clients receive leads
* Underperforming clients are identified
* New creatives are requested when necessary
* Campaign issues are addressed
* No advertising account gets forgotten

---

# 6. Keep Our Agency Organized

You will maintain our internal operations system.

Every client should always have a clear status.

For example:

???? ACTIVE

???? NEEDS ATTENTION

???? AT RISK

Or:

ONBOARDING

WAITING FOR ACCESS

WAITING FOR FOOTAGE

EDITING

READY TO LAUNCH

LIVE

NEEDS NEW CREATIVE

You should be able to answer:

**"What's happening with this client?"**

without needing to ask multiple people first.

---

# Tools We Use

Experience with these tools is preferred:

* Slack
* GoHighLevel
* Meta Business Manager
* Facebook Ads Manager
* ClickUp
* Google Drive
* Google Sheets
* Zapier
* Stripe

You do not need to already know every platform.

However, you MUST be comfortable learning software quickly.

---

# Who We're Looking For

We want someone who:

* Has previous marketing agency experience
* Has managed clients before
* Has managed remote workers before
* Has excellent written English
* Is comfortable communicating with U.S. clients
* Is extremely organized
* Responds quickly
* Can manage 30+ clients
* Can manage multiple priorities simultaneously
* Takes ownership
* Can solve problems independently
* Doesn't require constant instructions
* Notices problems before the owner does
* Can hold team members accountable
* Is dependable 7 days per week

Most importantly:

### We need someone who THINKS like a manager — not someone who simply waits for tasks.

---

# You Are NOT a Good Fit If:

* You need instructions for every decision
* You only want simple VA work
* You regularly disappear during working hours
* You don't like communicating with clients
* You avoid difficult conversations
* You struggle managing multiple priorities
* You miss deadlines
* You need constant reminders
* You blame other people when something goes wrong
* You are unavailable every weekend

---

# What Success Looks Like

After approximately 30–60 days:

Clients communicate with YOU instead of the owner.

Our onboarding VA reports to YOU.

Our editor reports to YOU.

Our media buyer coordinates with YOU.

Clients are followed up with automatically.

Creative projects stay organized.

Campaigns launch on time.

Problems get handled before they become emergencies.

The owner primarily focuses on:

* Sales
* Marketing
* Partnerships
* Growth
* Strategy

instead of client fulfillment.

---

# Compensation

Starting compensation:

**$1,250–$1,500 USD/month**

There will also be opportunities for monthly performance bonuses.

Compensation can grow toward:

**$1,750–$2,000+/month**

as you prove that you can successfully manage the operation and take more responsibility.

Performance will be evaluated based on:

* Client retention
* Client satisfaction
* Response times
* Onboarding speed
* Campaign launch speed
* Team deadlines
* Creative turnaround
* Number of overdue tasks
* Number of issues requiring owner involvement

The better the agency operates without the owner, the more valuable your position becomes.

---

# How To Apply

Start your application with:

**DETAILER**

If your application does not start with DETAILER, it will not be considered.

Please answer:

1. Tell us about your experience working for marketing agencies.

2. Have you ever managed 20+ clients simultaneously? If yes, explain.

3. Have you managed VAs, video editors, media buyers, or other remote employees?

4. What experience do you have with GoHighLevel?

5. What experience do you have with Meta/Facebook Ads?

6. What experience do you have with Slack?

7. What project management systems have you used?

8. Are you available to monitor operations and client communication 7 days per week?

9. What hours are you normally available?

10. What time zone are you located in?

11. What is your desired monthly salary in USD?

## Scenario #1

A client was promised their campaign would launch, but they haven't submitted the necessary footage after being reminded twice.

They message:

"Why aren't my ads running yet? I'm paying you guys and nothing is happening."

Explain exactly how you would handle this.

## Scenario #2

It is Monday morning.

* Your editor has 8 advertisements waiting
* 3 new clients need onboarding
* 4 clients haven't submitted footage
* 2 campaigns need new creatives
* One client says their leads are bad
* The media buyer is waiting for assets

Explain how you would organize and prioritize the day.

## Scenario #3

A client messages:

"These leads suck. If this doesn't improve I'm canceling."

What would you say to the client and what actions would you take internally?

---

# REQUIRED VIDEO

Please submit a **2–3 minute Loom video** with your application.

In your video tell us:

1. Who you are
2. Your agency experience
3. Your management experience
4. Why you're a good fit for this position
5. Why we should trust you to manage 30+ clients

Applications without a Loom video will not be considered.

You must have previous hands-on experience with Meta/Facebook Ads and be comfortable reviewing campaign performance, CPL, lead volume, delivery, creative performance, and basic troubleshooting. You will not be responsible for building every campaign yourself, but you will be responsible for making sure our campaign VA is following the correct process and identifying when an account needs attention.