24Hourtek

Level 3 Infrastructure IT Support Specialist working from Philippines for a company based in the US

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: TYPE OF WORK

Full Time

: SALARY

USD $20-25 per hour

: HOURS PER WEEK

40

: DATE UPDATED

Oct 30, 2025

JOB OVERVIEW

If you LOVE solving IT problems, enjoy interacting with a variety of clients, and enjoy learning about technology, we want you to join our growing team!

You will be working 100% remote.

We are managed IT services company currently seeking a remote Infrastructure IT Support Specialist in the Philippines who can independently monitor, dispatch and troubleshoot IT issues. At 24hourtek, we believe in a team approach and foster an environment where everyone is willing to jump in and assist one another when needed.

Responsibilities include:
• Provide remote technical support for macs, pcs, cloud services, networks, servers, and mobile devices.
• Dispatch phone calls and monitor queue of callers and new tickets.
• Track time and notes in ticketing system.
• Collaborate with team through phone, chat, and video calls.
• Monitor and prioritize inbound alerts.
•. Provide remote technical support for macs, pcs, cloud services, networks, servers, and mobile devices.
• Perform system maintenance on macs, pcs, firewalls, wireless controllers, servers and 3rd party software

DESIRED SKILLS AND EXPERIENCE:
You must have at least 10+ years IT experience, possess a 4-year university degree, and have certifications in IT. We are looking for someone with excellent organizational and time management skills, and be a top-notch people person. You must have extensive experience fixing and troubleshooting computers, in Mac and PC environments. You should know how to work efficiently and be able to demonstrate a logical approach to solving problems. You must be disciplined, motivated, punctual, self-direct your time wisely, and be very detail oriented. The ideal candidate will have experience juggling multiple clients. You must also be able to type at least 40 words per minute.

ABOUT THIS COMPANY:
24hourtek, Inc is a managed IT services Company based in San Francisco that provides high end IT support and service for businesses in around the bay area. We are a cohesive team that likes working with technology and with each other. We work in a casual environment and avoid drama, but above all we make sure we take care of our clients. We prioritize a healthy work life balance for everyone at the company.

Mission: To build meaningful relationships with employees, clients, and vendors so that we can increase efficiency, productivity and use modern technology to future proof businesses.

Vision: Implement flawless technology. Resolve problems faster. Build lifelong connections.

Values: Respect | Responsive | Enthusiasm | Accountability |Growth Mindset |Efficiency

You will be asked to answer the following questions when submitting a proposal:
1. Are you able to work 8am-5pm Pacific Standard Time (Required to be considered for this job)?
2. Please attach a cover letter and a link to a video of your self with this job application (Required to be considered for this job).

SKILL REQUIREMENT

Cloud Engineer Customer Service Network Troubleshooting

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24Hourtek

Level 3 Infrastructure IT Support Specialist working from Philippines for a company based in the US

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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