Trox Tech Inc

Level 3 IT Support Engineer

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: TYPE OF WORK

Full Time

: SALARY

$

: HOURS PER WEEK

40

: DATE UPDATED

Sep 18, 2026

JOB OVERVIEW

Work Type: Full-Time Remote
Schedule: 8:30 AM–5:30 PM EST, 1-hour unpaid lunch
Salary: Competitive, based on experience

About Trox Tech
Trox Tech is looking for an experienced Level 3 IT Support Engineer to handle complex technical issues, support business-critical systems, and serve as the final escalation point for our clients and internal team.

Responsibilities
• Resolve advanced Level 3 support issues.
• Administer Microsoft 365, Entra ID, SharePoint, Teams, Exchange Online, and Intune.
• Manage Windows Server, Active Directory, Group Policy, DNS, and DHCP.
• Support VMware and Hyper-V environments.
• Configure firewalls, switches, routers, VLANs, and VPNs.
• Support Azure and cloud infrastructure.
• Maintain security, backups, and disaster recovery systems.
• Perform root cause analysis and document solutions.
• Assist with migrations, upgrades, and infrastructure projects.
• Mentor junior technicians and provide technical guidance.

Requirements
• 5+ years of IT support experience, including 2+ years in a senior or Level 3 role.
• Strong knowledge of Microsoft 365 and Windows Server.
• Strong Active Directory, networking, and troubleshooting skills.
• Experience with firewalls such as Fortinet, Sophos, SonicWall, Cisco, or similar.
• Experience with VMware or Hyper-V.
• Experience with backup and disaster recovery solutions.
• Azure experience preferred.
• Strong written and verbal English communication.
• Ability to work independently in a remote environment.

Preferred
• MSP experience.
• PowerShell scripting and automation experience.
• Experience with RMM/PSA platforms such as ConnectWise, Datto, NinjaOne, or Kaseya.
• Certifications such as Azure Administrator, Microsoft 365 Administrator, Network+, Security+, CCNA, or VMware VCP.
Remote Work Requirements
• Reliable internet connection of at least 100 Mbps.
• Quiet home office.
• Modern computer capable of handling multiple remote sessions.
• Backup internet preferred.

What We Offer
• Competitive salary.
• Fully remote work.
• Paid leave and holidays, if applicable.
• Training and certification support.
• Career growth opportunities.
• Collaborative team environment.

How to Apply
Please submit:
1. Updated resume/CV.
2. List of certifications.
3. Brief description of your Level 3 experience and most complex IT project or issue.
4. Internet speed test screenshot.
5. Answers to the screening questions below.
Screening Questions
1. How many years of Level 3 IT support experience do you have?
2. Which Microsoft 365 services have you administered?
3. Describe a complex technical issue you resolved.
4. Have you worked for an MSP? If so, for how long?
5. Which firewall platforms have you managed?
6. Which Azure services have you administered?
7. What certifications do you currently hold?
8. How do you prioritize multiple critical i ---------- ?
9. Which RMM and PSA tools have you used?

SKILL REQUIREMENT

Technical Support IT Cloud Engineer

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Job Post	Reporter	Rank	Reason	Date

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Trox Tech Inc

Level 3 IT Support Engineer

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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