Level 3 Engineer

Level 3 Engineer – Managed Services Provider

Please read through this in it's entirety to apply for the job correctly.

About the Role
We’re looking for a highly skilled Level 3 Engineer to join our Managed Services team. You’ll play a key role in delivering exceptional technology outcomes for clients across industries - from professional services to construction and manufacturing.
This role is for someone who thrives in complex environments, enjoys solving challenging problems, and takes pride in leading projects that keep businesses secure, connected, and productive.

What You’ll Do
• Microsoft Management – Design, implement, secure and maintain Microsoft 365 for clients (EntraID, Azure, Conditional Access, Intune with autopilot, Office Applications, Exchange, SharePoint, Teams, Copilot, etc.).
• Lead migrations, upgrades, and onboarding projects—including Microsoft 365 transitions, server rebuilds, and security initiatives.
• Manage firewalls, VPNs, and network infrastructure across diverse client environments (Cisco Meraki, SonicWall).
• Oversee virtualization platforms such as VMware, Hyper-V, and Azure Virtual Machines.
• Implement and maintain security best practices, including conditional access, MFA, identity governance, and endpoint protection (Cisco Secure Endpoint).
• Develop and execute automation scripts using ConnectWise Automate, PowerShell, and Power Automate.
• Identify and automate repetitive tasks to improve efficiency and reduce downtime.
• Perform root cause analysis and proactively recommend infrastructure improvements.
• Security i ---------- response and analysis.
• Serve as the Level/Tier 3 escalation point for advanced client issues across infrastructure, cloud, and security.
• Mentor and support Level 1–2 technicians, sharing knowledge and documenting solutions.
• Build trusted relationships with clients through clear communication, accountability, and follow-through.
• Design, implement, secure, and maintain Google Workspace environments.
• Managed Apple device management (Addigy)
• Participate in compliance and reporting initiatives such as CIS, NIST, HIPAA, or cyber insurance reviews.
• Implement reliable data protection, backup, and disaster recovery strategies with regularly testing.

What You Bring – Areas of Experience
• 5+ years of hands-on experience in an MSP or multi-tenant IT environment.
• Cybersecurity frameworks, processes, and remediation protocols.
• Microsoft 365 – Administration, EntraID, Intune (including autopilot and scripting), Defender, Exchange Online, Teams, SharePoint, Copilot, security & compliance.
• Azure – Virtual machines, networking, identity, storage, and policy management.
• Windows Server – Active Directory, DNS, DHCP, Group Policy, and file services.
• Endpoint security (Cisco Secure Endpoint experience preferred)
• Email security, DNS management
• Network design, management and firewall management (Meraki, SonicWall)
• Strong working knowledge of ConnectWise tools: Automate, PSA/Manage, ScreenConnect.
• Competence in networking and firewalls, especially Meraki and SonicWall.
• RMM/PowerShell scripting, Power Automate, and a mindset for continuous improvement.
• Excellent English communication skills—both written and spoken.
• A sense of ownership, professionalism, and pride in every task.

Schedule
• Full-time role supporting U.S. hours (EST).
• Core hours: 8:00 AM – 5:30 PM EST
• Options for flexibility on hours on a case-by-case basis

Worksite Requirements
• A fast running computer with at least 8GB RAM and i5 processor
• Reliable internet connection with at least 100mbps download and upload speeds
• A quiet, secure work room or office

Benefits
• 13th month annual bonus
• Health insurance
• US paid holidays
• PTO

Why You’ll Love Working Here
• Join a high-performing, collaborative team that values our people first.
• Work with modern technologies in dynamic cloud and hybrid environments.
• Access to mentorship, certifications, and professional development support.
• A culture that values character, a servant attitude, and enjoyable work.

How We Work
We believe great technology comes from great people - those who care about doing things the right way, not just the fast way. You’ll have the freedom to take ownership of your work, contribute ideas, and build solutions that last. If you’re driven by serving clients, security, and continuous learning, you’ll feel right at home here.

Application Process
NOTE: Everything listed below must be provided to be considered for this position.
1 – Confirm you have experience in managing Microsoft 365 Entra ID, Conditional Access, and Intune.
2 – Upload your resume.
3 – Submit a short video of you in the area where you will conduct your work and on the computer you will use. ***You must mention “BlueArmor” in your video.*** Please do not read from a script during the video, just talk naturally.
4 – In your short video, discuss the following:
> A. Your previous MSP experience
> B. Your previous experience with Microsoft 365, Entra ID, Azure, PowerShell scripting
> C. Your previous experience with configuring and managing a network/firewall and Windows Server
> D. Show the office environment where you will work
> E. If you’re able to work 8:00-5:00 EST Monday through Friday
> F. What monthly rate you are seeking (USD)

5 – Submit all materials only through Onlinejobs.ph (no email submissions)