Level 1 IT Support and Security Technician – Managed Services Provider

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: TYPE OF WORK

Part Time

: SALARY

$500-$600 per month

: HOURS PER WEEK

20

: DATE UPDATED

Mar 1, 2026

JOB OVERVIEW

About the Role

We’re looking for a part-time (to start) Level 1 Technician to join our Managed Services team. You’ll play a key role in delivering exceptional technology outcomes for clients across industries—from professional services to manufacturing.
This role is for someone who thrives in complex environments, enjoys solving challenging problems, and takes pride in the work provided.

What You’ll Do
• Microsoft Management – Provide Level 1 support in Microsoft, including resetting passwords, reinstalling Microsoft Office Apps, and general issue troubleshooting.
• Google Workspace - Provide Level 1 support in Microsoft, including resetting passwords and general issue troubleshooting.
• Develop and execute automation scripts using SyncroPSA, PowerShell, and Power Automate.
• Review security checklists for compliance.
• Pull data from various systems for monthly reports.
• Review and test backups periodically.

What You Bring – Areas of Experience
• 1+ years of hands-on experience in an MSP or multi-tenant IT environment.
• Microsoft 365 – Administration, EntraID, Intune (including autopilot and scripting), and Office Apps.
• Email security, DNS management
• Strong working knowledge of SyncroPSA/RMM tools preferred.
• RMM/PowerShell scripting
• A mindset for continuous improvement.
• Excellent English communication skills—both written and spoken.
• A sense of ownership, professionalism, and pride in every task.

Schedule
• Part-time role (to start) supporting 9:00 AM – 1:00 PM CT (GMT -5/6) time zone
• Monday through Friday.

Worksite Requirements
• A fast-running computer with at least 8GB RAM and i5 processor
• Ability to connect to virtual desktop in the US (we will help with this)
• Reliable internet connection with at least 100mbps download and upload speeds
• A mobile phone with application usage capabilities
• A quiet, secure work room or office

Benefits
• 13th month annual bonus
• Health insurance

Why You’ll Love Working Here
• Join a high-performing, collaborative team that values our people first.
• Work with modern technologies in dynamic cloud and hybrid environments.
• Access to mentorship, and professional development support.
• A culture that values character, a servant attitude, and enjoyable work.

How We Work
We believe great technology comes from great people - those who care about doing things the right way, not just the fast way. You’ll have the freedom to take ownership of your work, contribute ideas, and build solutions that last. If you’re driven by serving clients, security, and continuous learning, you’ll feel right at home here.

Our Core Values
People First - We realize we service people not computers.
Good in the Clubhouse - We work to make everyone around us better by being collaborative, humble, teachable, happy to teach, and accountable.
Flexible - We overcome obstacles. We can work outside of a checklist. We are able to adjust on the fly.
Trustworthy - We realize every interaction either builds or erodes trust. We choose to build.
Friendly - We’re happy to help, it’s in our name. We treat each other and our clients with good humor, although we take our work seriously, we don’t take ourselves too seriously.

Application Process
NOTE: Everything listed below must be provided to be considered for this position.

1 – Confirm you have experience in managing Microsoft 365.

2 – Upload your resume.

3 – Submit a short video of you in the area where you will conduct your work and on the computer you will use. ***You must mention “Amicus IT” in your video.***

4 – In your short video, discuss the following:
> A. Previous MSP experience
> B. Previous experience with Microsoft 365, Entra ID, Azure, PSA (ticket system) + RMM, scripting, PowerShell
> C. Confirm you’re able to work 9:00-1:00 GMT -5/6 Monday through Friday.
> D. What monthly rate you are seeking (USD)

5 – Submit all materials only through Onlinejobs.ph (no email submissions)

SKILL REQUIREMENT

Systems Administration Communication English Proficiency

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Job Post	Reporter	Rank	Reason	Date

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Level 1 IT Support and Security Technician – Managed Services Provider

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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