Rumesh Hopkins

Legal Intake & Client Relations Specialist (Remote – Philippines)

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: TYPE OF WORK

Full Time

: SALARY

$700 – $1,000 per month

: HOURS PER WEEK

TBD

: DATE UPDATED

Sep 23, 2026

JOB OVERVIEW

Legal Intake & Client Relations Specialist (Remote – Philippines)

U.S. & UK Immigration Law Firm | Full-Time | Remote

A growing U.S. and UK immigration law firm is seeking an outstanding Legal Intake & Client Relations Specialist based in the Philippines to become the first point of contact for prospective clients.

This is a client-facing role suited to someone who enjoys helping people, communicating professionally, and building trust. You will play a key role in converting prospective clients into paid consultations while ensuring every client receives an exceptional first impression of the firm.

This role would particularly suit a law graduate, law student, legal management graduate, business graduate, or other professional with strong communication skills and a genuine interest in the legal profession.

About the Role
The successful candidate will be responsible for:
· Speaking with prospective clients by telephone, email, and video call
· Converting enquiries into paid consultations
· Explaining the firm’s consultation process and legal services (without providing legal advice)
· Building rapport with prospective clients and providing an excellent client experience
· Following structured intake procedures and scripts
· Conducting basic research where necessary to better understand prospective client enquiries
· Preparing intake summaries for the supervising attorney
· Following up with prospective clients and consultation enquiries
· Maintaining accurate records within the firm’s case management and CRM systems
· Assisting with consultation scheduling
· Supporting administrative and operational tasks as required
· Assisting the legal team with general case administration during quieter periods

Required Qualifications
Essential requirements:
· Excellent spoken and written English
· Outstanding communication and interpersonal skills
· Professional and confident telephone manner
· Strong organisational skills and attention to detail
· Ability to build rapport and establish trust quickly
· Ability to follow procedures, systems, and scripts consistently
· Strong problem-solving and research skills
· Comfortable working with technology and multiple software platforms
· Comfortable working remotely
· Reliable high-speed internet
· Quiet and professional home working environment

Preferred Experience
Experience in one or more of the following would be advantageous:
· Client intake for a U.S. law firm
· Sales, client service, or customer success
· Immigration law
· Legal administration
· Consultation booking and lead conversion
· CRM or case management software
· Law degree, Legal Management degree, or similar qualification

Compensation
USD $700 – $1,000 per month (Dependent on Experience)
(Approx. PHP 43,000 – PHP 61,400)

Performance Incentives
In addition to base compensation, the Firm offers the opportunity to earn additional performance-based incentives, which may include:
· Monthly consultation conversion bonus
· Quality and client service bonus
· Team performance bonus
· Loyalty bonus
· Special project bonuses
· Other discretionary incentive programmes introduced from time to time

Outstanding performers will have opportunities for increased responsibility, salary progression, and long-term career development within the firm.

What We Offer
· Paid holidays (hybrid U.S. / Philippines holiday structure)
· Floating leave days
· Performance-based bonus opportunities
· 6-month loyalty bonus
· Exposure to both U.S. and UK immigration practice
· Long-term international career growth opportunities
· Potential opportunity to visit our Los Angeles and/or UK office (subject to performance and business needs)
· Fully remote international legal team environment

Application Instructions
To apply, please submit:
1. CV / Resume
2. Short cover letter
3. Summary of any client intake, sales, customer service, or legal experience
4. Notice period / earliest available start date

Important
This is a client-facing legal support role working under attorney supervision. Successful applicants will receive training in the firm’s intake procedures, systems, and client care standards. No legal advice is to be provided to clients.

To Apply: ----------
No agencies. No phone calls.
Work Location: Remote

SKILL REQUIREMENT

Legal Services Legal Research Legal Writing

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Rumesh Hopkins

Legal Intake & Client Relations Specialist (Remote – Philippines)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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