Lead Intake/ Customer Service Representative

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: TYPE OF WORK

Full Time

: SALARY

$3.50/ hour

: HOURS PER WEEK

40

: DATE UPDATED

Jul 30, 2026

JOB OVERVIEW

Garage Tec is a fast-growing garage door and gate repair company serving customers throughout the Dallas–Fort Worth (DFW) area and across Texas. We are looking for a friendly, organized, and detail-oriented **Remote Lead Intake / Customer Service Representative** to join our team.

This position focuses on **customer communication, appointment scheduling, and lead management** through our new CRM system. **This is not a dispatching position.**

Responsibilities

* Answer inbound customer calls, emails, and text messages
* Schedule service appointments using our CRM system
* Assist customers with questions regarding our services
* Update customer information and appointment details accurately
* Follow up with customers as needed
* Maintain detailed notes and ensure all leads are properly documented
* Coordinate with the office team to ensure appointments are scheduled correctly

Qualifications

* Minimum **2 years of customer service, call center, or scheduling experience**
* Excellent written and verbal English communication skills (required)
* Comfortable learning and using CRM software
* Strong organizational and multitasking skills
* Friendly, professional, and customer-focused
* **Must be familiar with the Dallas–Fort Worth (DFW) area** to accurately schedule appointments and understand service locations
* Experience in the home service industry is a plus

Work Setup

* 100% Remote (Work from Home)
* Must be available during Texas business hours (Central Time)
* Reliable high-speed internet and a quiet, professional workspace required

What We Offer

* Competitive pay based on experience
* Long-term opportunity with a growing company
* Opportunities for advancement
* Supportive team environment

How to Apply

Please email the following to ----------

1. Resume/CV
2. A brief cover letter explaining your relevant experience
3. A 1-minute video introduction including:

* Your name
* Your customer service experience
* Why you'd like to join Garage Tec

4. Your availability and English proficiency level

We look forward to welcoming a motivated tea ---------- mber who enjoys helping customers and thrives in a fast-paced environment.

SKILL REQUIREMENT

CRM Phone Support Customer Service

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Lead Intake/ Customer Service Representative

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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