Lead Generation, Client Onboarding & Success Manager

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: TYPE OF WORK

Any

: SALARY

800

: HOURS PER WEEK

40

: DATE UPDATED

Jul 28, 2026

JOB OVERVIEW

About
We are a B2B trading platform connecting verified wholesalers and retailers globally. We're at an exciting early stage — the platform is built, our founding suppliers are coming on board, and we're growing our buyer base rapidly. Our vision: become the platform every retailer in the world trusts to buy from verified suppliers.
The role

The founder builds the platform. We need someone to own the human side of the business — reaching out to potential clients, bringing them on, guiding them through setup, keeping them engaged, and turning them into active traders. You'll be the face and voice of every client, and the person who directly moves the needle on how many active users the platform has.
This is not a passive support role. It's a proactive, hands-on role for someone who enjoys building relationships from scratch, solving problems, and seeing clients thrive on the platform because of the work you put in.

What you'll do
Cold outreach — proactively reach out to potential wholesalers and retailers via email, LinkedIn, and other channels to bring them onto the platform. Build and run targeted campaigns, test messaging, and iterate on what works.
Onboard new clients — walk them through profile setup, inventory upload, and their first week on the platform. Make sure every new client has a confident, smooth start.
Nurture relationships — check in regularly, understand what's working for each client, spot disengagement early, and keep clients active over the long term.
Drive platform activity — encourage suppliers to keep listings fresh (updates required every 2 days), guide buyers to relevant deals, and reactivate dormant accounts before they churn.
Support clients — be the first point of contact for questions, requests, and light technical issues. Escalate deeper technical issues to the founder.
Follow up and convert — turn cold leads into sign-ups, sign-ups into onboarded clients, and onboarded clients into repeat active traders.
Feed insights back — you'll be the ears of the business. Bring patterns, client feedback, and pain points directly to the founder to shape how the platform evolves.

Experience required
Cold outreach and onboarding — proven experience running cold outreach campaigns (email, LinkedIn, phone) and converting cold contacts into onboarded, active clients. You should be able to point to specific results.
2+ years in customer success, sales development, onboarding, or account management.
Track record of building relationships from a cold start — not just responding to inbound leads.
Genuinely warm and personable — people trust you and enjoy talking to you. This is not a role you can fake your way through.
Comfortable with technology and able to explain platform features clearly to non-technical clients (SKU uploads, CSV imports, profile setup, etc.).
Strong written and verbal communication — especially over email, LinkedIn, and video calls, where most client interaction will happen.
Highly organised and proactive — you can juggle many clients at different stages without dropping anyone. You spot problems before they escalate.
Comfortable using CRM tools, spreadsheets, and platform back-ends.

Bonus:
experience in B2B, wholesale, retail, e-commerce, or marketplace businesses. Multilingual candidates are especially welcome — we're building a global platform.
The kind of person who thrives here
You enjoy the challenge of an early-stage business where you shape how things get done.
You take pride in a client's success as if it were your own.
You're patient with clients who are learning, but persistent when engagement drops.
You can spot when a client is about to churn before they say a word about it.
You must include B2B26 in the subject when applying so I know you read the application.
You bring energy, warmth, and calm under pressure.

What you'll get
Ground-floor role at a platform scaling toward 10,000+ retailers globally over the next two years.
Direct working relationship with the founder — your ideas shape the platform.
Ownership of the client experience end-to-end.

Apply
Send your CV and answer the following:

1. A time you took a cold contact and turned them into an active, engaged client — what did you do?
2. What is your experience and method with lead generation?
3. What is your biggest success story?

SKILL REQUIREMENT

Email Marketing Telemarketing Lead Generation

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Lead Generation, Client Onboarding & Success Manager

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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