Ally Logistics

LOGISTICS 3PL Account Assistant

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: TYPE OF WORK

Any

: SALARY

$600-$800/month

: HOURS PER WEEK

40

: DATE UPDATED

Mar 23, 2026

JOB OVERVIEW

Account Assistant - Ally Logistics

ABOUT ALLY LOGISTICS:
Ally Logistics is a U.S.-based third-party logistics (3PL) company headquartered in Grand Rapids, Michigan. Since 2012, we’ve been committed to creating the ultimate freight shipping experience by operating at the optimal intersection of people and technology.

As a full-service 3PL, we specialize in a wide range of freight solutions, including dry van, refrigerated, drayage, straight truck, open deck/flatbed, drop-trailer programs, warehousing, and more. Our diverse service capabilities allow us to support shippers across industries with flexible, reliable, and scalable logistics strategies.
We partner with skilled global talent to support our continued growth and operational excellence, ensuring our customers receive efficient, high-quality service at every step of the supply chain.

ROLE SUMMARY:
The Account Assistant supports daily transportation operations by building and scheduling TL shipments in the TMS while ensuring timely same-day and next-day freight coverage across multiple equipment types. This role dispatches drivers and proactively manages track-and-trace activities for Enterprise-specific loads and lanes to ensure on-time performance.

Regular Weekly Schedule (40 hours): Monday – Friday: 8:00 AM – 5:00 PM Eastern Standard Time with 1-hour unpaid lunch break from 12:00 PM - 1:00 PM Eastern. Overtime (40+ hours) requires manager approval.

JOB DUTIES/RESPONSIBILITIES:
-Build and schedule TL shipments in TMS system, effectively and efficiently
-Manage same-day and next-day freight coverage - including dry van, refrigerated, and other equipment types
-Record and update in and out times in customer TMS systems for Enterprise accounts to support visibility and accuracy
-Dispatch drivers and perform proactive track-and-trace for Enterprise specific loads and lanes
-Extract and communicate critical customer updates to the internal team and, when appropriate

KEY PERFORMANCE INDICATORS (KPIs)
-Request pick up / delivery appointments within 2 hours of tender acceptance
-Book Enterprise shipments - 25-50 loads per week

COMPENSATION:
-Compensation will be determined based on experience. All payments are issued in USD via Wise.

REQUIRED SKILLS & QUALIFICATIONS:
-Minimum of 2 years of experience in logistics/3PL industry
-Minimum of 2 years of Customer facing experience, preferably within the logistics/3PL industry
-Strong written and verbal English communication skills
-Ability to work independently with minimal supervision
-Strong problem-solving skills and attention to detail
-High attention to detail and accuracy
-Exceptional organizational and time management skills

Access to:
-A reliable computer with high-speed internet
-Backup internet source (mobile hotspot or secondary line preferred)
-Webcam + microphone for Zoom calls
-Headset
-Professional remote workspace
-Ability to work U.S. business hours (EST)

Experience with:
-Outlook
-Zoom phone
-Slack
-Basic CRM or logistics platform

Additional Requirements
1. Technology & Equipment Requirements
-Reliable high-speed internet and computer
-Webcam + microphone for Zoom calls
-Quiet, professional workspace

Must be willing to
2. Availability Requirements
-Ability to work U.S. Eastern Time
-Must provide advanced notice for planned time off
-Must maintain consistent communication (Slack responsiveness, email, etc.)

SKILL REQUIREMENT

Customer Support Logistics Coordination Supply Chain Management

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Ally Logistics

LOGISTICS 3PL Account Assistant

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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