L1 / T1 Technical Support Representative

L1 / T1 Technical Support Representative
Philippines - Remote
Compensation: 35000 php per month +10% shift differential
Application Link: ----------

THE COMPANY
DTiQ is the world's leading provider of intelligent video-based surveillance and loss prevention services. With over 20 years of service, enhancing over 8 million consumer experiences daily; DTiQ has over 45,000 customers including corporations and/or franchisees such as Burger King, KFC, and McDonald's to name a few. If you are interested in technology, loss prevention, or hospitality, advance your career at DTiQ! We're always seeking smart, talented, and driven individuals to work in our fun and fast-paced environment.

We are proud to offer a collaborative, inclusive, and growth-oriented work environment where employees are encouraged to learn, develop new skills, and build long-term careers.

For more information on DTiQ visit our website ( ---------- ) or our LinkedIn page ( ---------- ).

THE ROLE
As an entry level L1 Technical Support Representative (TSR), your primary responsibility will be to actively resolve end-user requests. New employees receive thorough training on DTiQ tools, products, service offerings and standard procedures. This is a full-time (40 hours per week) supporting customers during U.S. and European business hours.
Application Link: ----------

KEY RESPONSIBILITIES
• Assist customers over the phone with issues such as: account creation, password reset, video footage retrieval, and remote viewing software setup on end users laptops, personal computers and mobile devices.
• Maintain low wait times while focusing on first call resolution.
• Answer questions customers may have about our system and services.
• Ensure electronic records are created and updated for all customer communications.
• Warm transfer inbound calls to appropriate Account Specialist or Department when warranted.
• Assist in the building of a World-Class Support Team through contribution and collaboration.

WHY JOIN US?
• Competitive salary and benefits package
• Opportunities for career growth and advancement
• Supportive team environment and leadership
• Comprehensive training provided
• Exposure to international clients and business operations
• Work in a dynamic and fast-paced industry

QUALIFICATIONS
• Experience providing customer service utilizing effective technical troubleshooting skills
• Experience with Windows Operating System, Mac OS X, remote access tools and/or support of mobile devices
• Knowledge of CCTV and IP Camera technology
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How to Apply
Application Link: ----------

As part of our standard recruitment procedure, we kindly ask that you complete your application through Rippling, our global Human Resources Information System (HRIS). This platform is used globally at DTiQ to ensure a consistent and secure way of managing candidate information.

What to expect:
We understand that this process may be different from traditional application methods commonly used in the Philippines, such as submitting resumes via email or by job postings. Our HRIS system will require you to:
• Create a profile with a username and password for you to access throughout the recruiting process and if hired, it will be used for timekeeping and payroll.
• Re-enter details already included in your resume (this helps us standardize globally). We recognize this may seem repetitive but it ensures your profile is properly integrated into our global system which is necessary to schedule interviews and onboard.
• Upload supporting documents such as your CV.
Once your profile is complete in Rippling, we’ll begin to schedule interviews with qualified candidates. The interview will last up to an hour and may include 1-2 people (the direct hiring manager and potentially a department lead).
Hired candidates will be engaged through an Employment of Record (EOR) at the start of employment. This is a widely used approach by international companies to hire talent in countries where we do not yet have a legal entity and allows us to comply with legal regulations. This means that Rippling, our EOR provider in the Philippines will officially employ you on behalf of DTiQ Technologies while you will work day-to-day with our team. Under this arrangement salary, government contributions and taxes are processed in compliance with Philippine regulations. DTiQ will manage your daily work, performance and career development. If you have further questions about this arrangement, please let me know and I’d be happy to address it with you.

Is my data secure?
Yes, the system complies with international data privacy standards and your information will only be accessed by authorized personnel.

What if I experience technical issues?
If you have any trouble in the Rippling system, please reply to this message so we can assist you properly.

We truly appreciate your time and effort in completing these next steps. If you have any questions or concerns, please reach out – I’m here to help.

At DTiQ, we value dedication, teamwork, and continuous improvement. If you are looking for a stable job with opportunities to grow and develop your skills, we encourage you to apply and be part of our global team.