Sabre Digital

Klaviyo Retention Specialist | Ecommerce Agency

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: TYPE OF WORK

Full Time

: SALARY

PHP 40,000 - 70,000/mo

: HOURS PER WEEK

40

: DATE UPDATED

Apr 10, 2026

JOB OVERVIEW

We're a London-based Shopify ecommerce growth agency with a small team in the Philippines, looking for a Klaviyo Retention Specialist to own email and SMS marketing across multiple client accounts.

You'll be the go-to person for everything retention. Building flows, designing campaigns, segmenting audiences, analysing performance, and constantly improving how our clients turn one-time buyers into repeat customers. You'll work alongside our web developer, paid ads team, and the founder to make sure retention is fully integrated into each client's growth strategy.

What You'll Be Doing:

- Building and optimising Klaviyo email flows (welcome series, abandoned cart, post-purchase, browse abandonment, winback, sunset, VIP, replenishment, etc.)
- Planning, designing, and sending weekly/monthly email campaigns across client accounts
- Building and managing SMS flows and campaigns within Klaviyo
- Segmenting audiences based on purchase behaviour, engagement, and lifecycle stage
- Setting up and maintaining Klaviyo integrations with Shopify stores
- A/B testing subject lines, send times, content, and flow logic
- Designing email templates that are on-brand, mobile-responsive, and high-converting
- Analysing flow and campaign performance (open rates, click rates, revenue attribution, list health)
- Using AI tools (Claude, Gemini) to write copy, analyse data, and speed up campaign production
- Managing list hygiene, deliverability, and compliance (GDPR, CAN-SPAM)
- Building reporting dashboards and providing clients with clear performance updates
- Collaborating with the paid social and Google Ads team to align retention with acquisition efforts
- Setting up review request flows and loyalty program integrations where applicable

What We're Looking For:

- Minimum 2 years hands-on Klaviyo experience (case studies or results required)
- Proven track record of building flows that generate measurable revenue
- Strong understanding of ecommerce customer lifecycle and retention strategy
- Experience working with Shopify stores specifically
- Good design eye for email templates (you don't need to be a designer, but your emails should look professional)
- Strong copywriting ability for email and SMS
- Data-driven mindset, comfortable analysing metrics and making decisions from numbers
- Comfortable working independently and managing your own time
- Strong English communication (written)
- Available to work UK business hours (9am-5pm GMT)

Tools You Should Be Familiar With:

Required:
- Klaviyo (flows, campaigns, segmentation, reporting, SMS)
- Shopify (admin, product data, customer data, discount codes)
- Claude (Anthropic) or similar AI assistants for copywriting and data analysis
- Google AI Studio / Gemini
- Canva (email graphics, banners)

Desirable:
- Figma (email design, template mockups)
- Notion (task management, documentation)
- Google Analytics 4 (understanding attribution alongside email)
- Photoshop / Illustrator
- Yotpo, ---------- , or Stamped (review platforms)
- Loyalty program tools ( ---------- , LoyaltyLion)
- Loom (screen recording for async communication)
- Other ESPs (Mailchimp, Omnisend) as a bonus, but Klaviyo is the priority

WAGE/SALARY: PHP 40,000 - 70,000/mo (depending on experience)

About Us:

We're a lean, fast-moving agency that works with premium ecommerce brands across the UK. We already have a small team in the Philippines and are looking to grow. We value trust, ownership, and quality. You'll have direct access to the founder, clear briefs, and the tools you need to do great work.

Important: All company tools and software are provided strictly for client work only. Misuse of company resources for personal or external projects is grounds for immediate termination.

To Apply:

Please share examples of Klaviyo flows and campaigns you've built, including revenue results and the types of ecommerce brands you've worked with. Show us email designs you're proud of and tell us which AI tools you currently use in your workflow.

SKILL REQUIREMENT

Email Marketing Ecommerce Data Analytics

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Sabre Digital

Klaviyo Retention Specialist | Ecommerce Agency

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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