Junior Support Coordinator / Psychosocial Recovery Coach – Full-Time Remote Role

Rate: AUD $7.00 per hour
Schedule: Monday to Friday
Hours: 8:30 am–4:30 pm Australian Eastern Standard Time
Break: 30-minute unpaid lunch break
Location: Remote
Employment type: Full-time, long-term position

About Flow Support

Flow Support is an Australian disability services organisation providing Support Coordination, Psychosocial Recovery Coaching and other participant-focused supports under the National Disability Insurance Scheme, known as the NDIS.

We support people with disability, mental health challenges and complex support needs to understand their funding, connect with appropriate services, build independence and work towards their personal goals.

We are currently looking for a motivated and highly communicative Junior Support Coordinator / Psychosocial Recovery Coach to join our growing remote team.

This is a junior position with structured training, mentoring and ongoing support from our senior Support Coordination team.

Previous NDIS experience is not essential. However, applicants must be enthusiastic about learning, comfortable communicating with different people and genuinely passionate about helping others.

The Person We Are Looking For

This role requires someone who is:

- Outgoing, bubbly and positive.
- Confident starting and maintaining conversations.
- Comfortable speaking with participants, families, providers and professionals.
- Friendly, engaging and able to build rapport quickly.
- An excellent verbal and written communicator.
- Empathetic, respectful and emotionally intelligent.
- Highly self-motivated and willing to learn independently.
- Organised, reliable and able to manage competing priorities.
- Comfortable working in a fast-paced and sometimes unpredictable environment.
- Able to take initiative instead of waiting to be told every next step.
- Interested in building a long-term career with Flow Support.

This role is highly communication-focused. It may not be suitable for someone who is consistently quiet, hesitant to speak, uncomfortable making calls or reluctant to engage in meaningful conversations.

We need someone who can communicate warmly, confidently and professionally while remaining respectful of people with disability, mental health challenges and complex circumstances.

Key Responsibilities

With training, supervision and mentoring, you will learn how to:

- Communicate regularly with NDIS participants, families and service providers.
- Build strong and professional working relationships.
- Assist participants to understand and implement their NDIS plans.
- Connect participants with suitable services and community supports.
- Coordinate appointments, referrals and service arrangements.
- Follow up providers and stakeholders.
- Assist participants to work towards their goals.
- Advocate for participants where appropriate.
- Identify service gaps, risks and emerging concerns.
- Complete professional case notes, emails, records and reports.
- Maintain accurate participant information and documentation.
- Assist with problem-solving and service coordination.
- Respond calmly and professionally when participants are distressed or overwhelmed.
- Learn relevant NDIS legislation, policies, guidelines and best-practice requirements.
- Participate in training, supervision, tea ---------- etings and professional development.

Essential Requirements

Applicants must have:

- Strong spoken and written English.
- Confidence communicating by telephone, video call, email and messaging platforms.
- A professional and reliable home-working environment.
- Stable and reliable internet.
- A suitable computer or laptop.
- Good organisational and time-management skills.
- Strong attention to detail.
- The ability to work independently while following instructions and procedures.
- A willingness to receive feedback and continuously improve.
- Availability to work the full required Australian schedule.
- A genuine interest in disability support, mental health and helping people.

Experience in customer service, healthcare, disability services, mental health, social services, case management, administration, recruitment, education or community services will be viewed favourably.

Salary

The starting rate for this position is:

AUS $7.00 per hour

This is a full-time role with opportunities for training, professional development, increased responsibility and long-term career growth for the right applicant.

Application Process

To help us assess your communication style, confidence, personality and suitability for this role, please submit the following:

1. Resume

Please provide an updated copy of your resume outlining your employment history, responsibilities, skills and relevant experience.

2. Video Introduction

Please submit a 3–5 minute video recording.

Before recording your video, research Flow Support and present our organisation back to us as though you were speaking with a potential participant.

Please explain:

- What Flow Support does.
- Who we support.
- What makes Flow Support different.
- Why someone may choose Flow Support.
- Why you are interested in this position.
- Why you believe you would be a strong fit for our team.

You do not need professional video equipment. A clear recording using your phone or computer is acceptable.

We are primarily assessing:

- Communication confidence.
- Spoken English.
- Personality and warmth.
- Ability to explain information clearly.
- Preparation and initiative.
- Professionalism.
- Ability to build engagement.

3. Scenario Response

Please provide a written response or include your response in your video.

Scenario:

You are speaking with a participant who is overwhelmed, distressed and struggling to manage their day. They are becoming increasingly frustrated and are finding it difficult to explain what they need.

Please explain:

- How you would begin the conversation.
- How you would help the participant feel heard.
- What communication techniques you would use.
- How you would try to de-escalate the situation.
- How you would identify what support is required.
- How you would help the participant regain a sense of control.
- What you would do if you were unsure how to respond.

There is no single perfect answer. We are assessing your empathy, communication skills, judgment, problem-solving ability and willingness to seek guidance.

How to Apply

Please send your:

- Resume.
- Video introduction.
- Scenario response.
- Contact details.
- Available commencement date.

Applications may be submitted by email or WhatsApp.

Please ensure your application is complete. Applications without a resume and video introduction may not progress to the next stage.

Long-Term Opportunity

Flow Support invests significant time in training and developing new tea ---------- mbers.

We are looking for someone who intends to remain with the organisation for at least 12 months and preferably longer.

This position is best suited to someone who wants to develop a meaningful career, grow their professional knowledge and become an exceptional Support Coordinator.

If you are enthusiastic, confident, compassionate, eager to learn and genuinely enjoy helping people, we would love to hear from you.