Doug Bryson -
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TYPE OF WORK
Full Time
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SALARY
$800-1,000 USD
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HOURS PER WEEK
40
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DATE UPDATED
Feb 4, 2026
Junior Client Success Manager – Reporting & Client Support
(Full-Time, Remote – Philippines)
Salary
$800-1,000 USD/month (based on experience)
Compensation may be higher for candidates with proven SEO agency experience and strong familiarity with SEO reporting workflows and tools.
Role Details
Type: Full-Time
Location: Remote (Philippines)
Working Hours: 9 AM – 6 PM Philippine Time with some US overlap
Time Tracking: Required (Hubstaff)
Project Management Tool: Teamwork
Benefits:
After 3 months, tea
Role Overview
We are hiring a detail-oriented Junior Client Success Manager to support our Client Success Manager by acting as a primary support layer for reporting, follow-ups, documentation, and internal coordination.
This role does not replace the Client Success Manager and does not own strategy or client relationships. Instead, this role exists to remove friction, strengthen reporting, capture details, and ensure nothing falls through the cracks.
You will help prepare reports, follow up with clients when needed, take detailed notes, identify risks, and serve as a communication bridge between the Client Success Manager and internal marketing coordinators.
When done well, this role makes client conversations stronger, reporting clearer, and delivery smoother.
Core Responsibilities
Reporting & Insights Support (Primary Focus)
• Build and prepare monthly SEO reports in collaboration with the Client Success Manager
• Pull and organize data from tools such as:
– BrightLocal
– Google Analytics
– Local Dominator
– Google Business Profile insights
• Review Local Dominator scans and reporting data to identify notable trends or signals
• Ensure reports are completed on time and uploaded to all client dashboards
• Strengthen reports by surfacing relevant data points that support deliverables and performance
• Review reports for completeness, accuracy, and clarity before review with the Client Success Manager
Client Support & Follow-Ups
• Send light client follow-ups related to reporting timelines or confirmations when needed
• Support onboarding by joining client meetings and assisting with documentation and next steps
• Help ensure client questions are tracked and addressed promptly
• Maintain a professional, clear, and supportive communication style
Internal Coordination & Documentation
• Act as a bridge between the Client Success Manager and Marketing Coordinators, especially around reporting and deliverables
• Step in to assist with reporting preparation when Marketing Coordinators are at capacity
• Take detailed notes from client calls, meetings, and internal discussions
• Document client preferences, feedback, risks, and important context in Teamwork
• Surface potential risks or concerns early so the Client Success Manager can address them proactively
Support & Collaboration
• Work collaboratively with the Client Success Manager to review reports and align on messaging
• Translate data, observations, or opportunities into clear inputs for client conversations
• Help ensure the Client Success Manager has the information needed to focus on higher-value relationship and strategy work
Required Experience & Skills
• 1+ year of experience in a client-facing, coordination, or support role
• Strong written and spoken English
• High attention to detail and comfort working with data
• Strong note-taking and documentation skills
• Highly organized and dependable with recurring deadlines
• Comfortable working under pressure without getting overwhelmed
• Proficient with Google Workspace
• Comfortable using Teamwork and Hubstaff
• Able to follow SOPs and structured workflows
• Bonus: Basic understanding of SEO, reporting tools, or digital marketing terminology
Behavioral & Work Style Fit (Important)
This role strongly favors candidates with the following DISC profile:
• High C (Conscientiousness): detail-oriented, accurate, data- and process-driven
• Moderate S (Steadiness): reliable, calm, consistent month to month
• Low D (Dominance): supportive, execution-focused, not directive
• Low–Moderate I (Influence): clear and professional communicator
If you dislike documentation, reporting, follow-ups, or structured work, this role will not be a fit.
To Apply
• Include “CLIENTCARE” in your subject line
• Briefly describe a time you supported a manager or client by catching details, preparing materials, or preventing an issue
• Attach your resume or a link to your OnlineJobs profile
Final Note
This role is a force multiplier for Client Success. You are not expected to replace ownership, but to strengthen execution, reporting, and continuity so client relationships are better supported and nothing gets missed.
If you take pride in preparation, follow-through, and making others more effective, we want to hear from you.
