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TYPE OF WORK
Any
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SALARY
400
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HOURS PER WEEK
40
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DATE UPDATED
Dec 27, 2025
The Junior Helpdesk Support professional serves as the first point of contact for internal users or customers experiencing technical issues. This role provides basic technical support, troubleshooting, and customer service to ensure timely resolution of hardware, software, and connectivity problems. Responsibilities include logging support requests, diagnosing common issues, and escalating complex problems to senior IT staff as needed.
Jooble
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Key Responsibilities
Provide first-level technical support to end users via phone,
Jooble
Log, track, and document all helpdesk interactions in the ticketing system.
Entry Level Technology
Diagnose and resolve basic hardware, software, and network issues.
Entry Level Technology
Assist with account password resets, user account setup, and Active Directory or similar user management tasks (depending on environment).
RACC
Follow standard helpdesk procedures and escalate issues that cannot be resolved at Level 1.
Jooble
Provide excellent customer service, including follow-up to ensure resolution and user satisfaction.
Jooble
Assist with workstation and peripheral setup, configuration, and basic maintenance as needed.
RACC
Contribute to IT documentation and help desk knowledgebase articles.
Teal HQ
Perform other duties as assigned to support efficient IT operations.
Required Skills & Abilities
Strong verbal and written communication skills.
Entry Level Technology
Basic understanding of computer systems, mobile devices, and other tech.
Entry Level Technology
Excellent customer service and problem-solving skills.
Jooble
Ability to work independently and follow instructions.
Entry Level Technology
Good organizational and time-management skills.
Education & Experience
High school diploma or equivalent required.
Entry Level Technology
Associate degree or IT certification (e.g., CompTIA A+) is a plus.
Teal HQ
No prior experience required; internship or volunteer tech support experience is advantageous.
Entry Level Technology
Work Environment
Full-time, typically Monday–Friday work schedule.
Entry Level Technology
Office or hybrid environment depending on company policy.
May involve occasional onsite support or equipment setup.
Why Join Us
This entry-level role is perfect for someone starting a career in IT support. You’ll gain hands-on experience with real users, learn foundational troubleshooting skills, and work toward advanced technical responsibilities and career growth opportunities within the IT team.
