EMMA HOME LLC

Job Responsibilities for Philippines-based Customer Service

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: TYPE OF WORK

Full Time

: SALARY

500

: HOURS PER WEEK

60

: DATE UPDATED

Jul 24, 2026

JOB OVERVIEW

Representative:
Pre-sales and After-sales Handling:
a. Manage customers inquiring about or urging shipment.
b. Address cancellation requests by persuading customers to retain their orders.
c. Handle post-delivery issues or product-related concerns raised by customers.
d. Contact customers to resolve issues regarding refused deliveries (e.g., persuading them to accept the package).
e. Communicate with customers to resolve logistics or shipping-related problems.
f. Manage returned packages and facilitate their resale to other customers.
Job Requirements:
1. Strong English reading and writing skills; proficient in email communication with international customers; fluent spoken English, capable of independently handling voice calls and video chats.
2. Prior experience (1+ year) in customer service for the Shopify platform is preferred.
4. Confident, outgoing, passionate, and enthusiastic personality; proactive work attitude; strong ability to handle pressure; strong team spirit.
Salary & Benefits: Base salary + guaranteed minimum income.
Training: One-on-one guidance provided.

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Job Post	Reporter	Rank	Reason	Date

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EMMA HOME LLC

Job Responsibilities for Philippines-based Customer Service

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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