International Freight Forwarding / Logistics

Operations / Customer Service Representative
Remote — Philippines Night Shift
Efficient Logistics Inc.

About the Role

Efficient Logistics Inc. is seeking an Operations / Customer Service Representative to support our international freight forwarding operations.

This is a hands-on operations role requiring responsibility, self-discipline, proactive communication, and a strong sense of ownership. The right candidate must be able to follow up independently, manage daily priorities, and take responsibility for shipment progress without waiting for repeated instructions.

This role supports ocean and air import/export operations and requires close coordination with customers, overseas agents, carriers, truckers, warehouses, customs brokers, and internal team members.

Strong written and spoken English is required. Mandarin Chinese proficiency is preferred but is not required.

Working Hours

• This position requires a regular overnight schedule in the Philippines to support U.S. operations.
• The expected schedule is approximately 7:00 p.m.–4:00 a.m. or 8:00 p.m.–5:00 a.m. Philippine Time, including a scheduled break.
• The exact working hours and working days will be confirmed before an offer is accepted.
• Schedule adjustments may be required based on operational coverage and U.S. daylight saving time. Any regular schedule changes will be communicated in advance.
• Candidates must be available and responsive throughout their scheduled working hours.

Night Shift Commitment and Availability

• Previous experience consistently working overnight shifts is required. Candidates must understand the demands of overnight work and be comfortable maintaining this schedule on a long-term basis.
• Candidates must fully commit to the agreed schedule and maintain a sustainable routine with adequate daytime sleep and rest.
• This position is not suitable for candidates who intend to work a separate full-time daytime job while also covering our overnight shift.
• Any other work or recurring commitments must allow sufficient rest and must not affect attendance, alertness, responsiveness, or job performance.
• Applicants must disclose any other employment or recurring commitments during the hiring process and confirm their ability to meet these requirements before accepting an offer.
• Reliable internet access and a quiet, suitable workspace are required.

Key Responsibilities

• Serve as a primary contact for assigned customers and provide timely shipment status updates, shipping options, timelines, and basic logistics guidance.
• Prepare, review, and verify shipping documents, including bills of lading, packing lists, commercial invoices, and customs-related paperwork.
• Coordinate bookings, pickups, deliveries, truckers, warehouses, and other vendors to keep shipments moving on schedule.
• Track assigned shipments from start to finish and maintain accurate operational records.
• Communicate professionally in English with customers, overseas agents, carriers, truckers, warehouses, customs brokers, and internal team members.
• Identify delays, missing documents, customs holds, delivery risks, and other operational issues, and take prompt follow-up action.
• Escalate issues with relevant facts, current status, actions already taken, available options, and recommended next steps.
• Maintain an updated pending-task list with clear priorities, deadlines, and follow-up actions.
• Provide a daily handover covering shipment status, unresolved issues, urgent items, and next steps.
• Support daily operations with urgency, accuracy, and accountability.
• Work with the team to improve process efficiency and service quality.

Required Qualifications

• At least one year of relevant experience in freight forwarding, international logistics, shipping coordination, or logistics customer service.
• Familiarity with ocean and/or air freight operations and common shipping documents.
• Strong written and spoken English.
• Previous experience working a regular overnight schedule.
• Good communication skills and the ability to coordinate with multiple parties across time zones.
• Strong attention to detail and the ability to manage multiple tasks under time pressure.
• Proficiency in Microsoft Office, professional email communication, and online operational systems.
• Ability to work remotely with structure, discipline, and accountability.
• Willingness to support urgent, time-sensitive shipment issues and communicate promptly when additional assistance is needed.

Preferred Qualifications

• Mandarin Chinese proficiency, both written and spoken.
• Experience supporting U.S. freight forwarding or destination operations.
• Experience coordinating with U.S. truckers, warehouses, carriers, and customs brokers.
• Experience using freight forwarding or shipment management systems.

Required Work Style

Ownership
Take responsibility for assigned shipments and tasks, follow through until completion, and verify the outcome.

Proactive Communication
Communicate issues early, clearly, and with context. Do not wait until a deadline has passed or until someone asks for an update.

Problem Solving
Explain the issue, identify practical options, and recommend the next action. Ask questions promptly when instructions or requirements are unclear.

Remote Work Discipline
Manage priorities and workload independently, remain available during scheduled hours, and maintain accurate records without constant supervision.

Urgency and Accountability
Recognize time-sensitive issues, act promptly, meet agreed deadlines, and communicate in advance if a deadline is at risk.

Reliability
Maintain consistent attendance, professional communication, accurate work, and dependable follow-up.

What Success Looks Like

• Assigned shipments are actively monitored and followed through from start to finish.
• Customers and internal team members receive timely, accurate updates.
• Delays, missing documents, unclear instructions, and delivery risks are identified and addressed early.
• Daily priorities and pending tasks are managed without repeated reminders.
• Escalations include facts, actions taken, options, and recommended next steps.
• When workload or a priority conflict affects completion, the reason is explained promptly and a practical solution is proposed.
• Daily handovers make it clear what has been completed, what remains pending, and who needs to take the next action.
• The agreed overnight schedule is maintained consistently, with sufficient rest to support reliable performance.

Application Requirements

Please include the following with your application:

• Your updated résumé.
• A brief summary of your freight forwarding or logistics experience.
• Details of your previous overnight work experience, including the schedule and how long you maintained it.
• Confirmation that you can commit to the stated Philippine overnight schedule.
• Details of any current employment or recurring commitments that may affect your availability or daytime rest.
• Your expected compensation and earliest available start date.
• Your Mandarin proficiency, if applicable.