Intake & Client Relations Coordinator (Personal Injury Law)

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: TYPE OF WORK

Full Time

: SALARY

$800/month+

: HOURS PER WEEK

40

: DATE UPDATED

Jul 20, 2026

JOB OVERVIEW

Mission:

We are a high-stakes personal injury law firm dedicated to delivering exceptional legal representation and an outstanding client experience. People come to us during some of the most difficult ---------- nts of their lives, and we believe every potential client deserves compassion, professionalism, and prompt communication from their very first interaction with our firm.

The Role:

We are seeking a highly organized, personable, and detail-oriented Intake & Client Relations Coordinator to become the first point of contact for prospective clients. This role is ideal for someone who excels at building rapport, asking thoughtful questions, managing large volumes of lead data, and ensuring that no opportunity falls through the cracks.

You will play a critical role in the firm's growth by handling intake calls, maintaining accurate lead records, supporting marketing initiatives, and helping convert qualified inquiries into clients. The ideal candidate is proactive, organized, and committed to delivering a concierge-level client experience.

Key Responsibilities:
-Conduct compassionate and professional intake calls with prospective clients.
-Gather detailed information regarding potential personal injury claims.
-Evaluate leads using firm-established intake criteria.
-Schedule attorney consultations for qualified cases.
-Ensure every caller receives an exceptional first impression of the firm.

Lead & CRM Management:

-Maintain accurate and organized records within the firm's CRM and case management systems.
-Track leads from initial inquiry through consultation, retention, or decline.
-Follow up with prospective clients to maximize conversion opportunities.
-Monitor lead pipelines and ensure timely communication with all inquiries.
-Keep all client and lead information complete, current, and organized.

Marketing Support:

-Assist with tracking marketing campaigns and referral sources.
-Maintain databases of referral partners and marketing contacts.
-Help coordinate outreach efforts and marketing initiatives.
-Prepare reports on lead volume, conversion rates, and other key performance metrics.
-Support the firm's online reputation by helping manage client review requests and related communications.

Administrative Support:

-Coordinate appointments and consultations.
-Communicate professionally with clients, medical providers, insurance representatives, and referral partners.
-Assist with general administrative and operational tasks that support firm growth.
-Help improve intake processes, workflows, and standard operating procedures.

Qualifications Required:
-2+ years of experience in legal intake, client services, customer success, sales, or a related role.
- Experience with CRM or case management software.
- Exceptional written and verbal English communication skills.
- Strong organizational skills and meticulous attention to detail.
- Comfortable managing multiple priorities in a fast-paced environment.
- Excellent phone presence and interpersonal skills.

Preferred:

- Experience working in a U.S. personal injury law firm.
- Experience with legal intake or client onboarding.
- Professional fluency in Spanish.
- Familiarity with legal CRM platforms such as Filevine and LawRuler

Who You Are:

-You genuinely enjoy speaking with people and making them feel heard.
-You are organized and thrive on keeping information accurate and up to date.
-You take ownership of your work and require minimal supervision.
-You communicate with empathy, professionalism, and confidence.
-You are dependable, trustworthy, and maintain strict confidentiality.
-You are proactive and continually look for ways to improve systems and processes.

Why Join this Firm?

-Become an essential part of a growing personal injury law firm.
-Help shape the client experience from the very first conversation.
-Work in a professional environment where your contributions directly impact the firm's success.
-Enjoy opportunities for long-term growth and increased responsibility.
-Be valued as a key member of a collaborative and client-focused team.

Application Requirements:
-Resume/CV
-A 1-minute video or audio introducing yourself and explaining why you're a great fit
-Two professional references
-Any relevant writing samples (preferred)

Compensation: Competitive and based on experience.

Please Note: All candidates selected for the position will complete a paid 60-day probationary period before being offered and/or transitioned into a long-term role with the firm.

SKILL REQUIREMENT

Legal Services English Speaking Case Management

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Intake & Client Relations Coordinator (Personal Injury Law)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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