Insurance Claims & Administrative Support

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: TYPE OF WORK

Any

: SALARY

Php230.00 - Php250.00 per hour

: HOURS PER WEEK

40

: DATE UPDATED

Apr 13, 2026

JOB OVERVIEW

We are seeking a highly capable, detail-oriented Virtual Assistant to support a fast-paced public adjusting and property claims business. This role focuses on Property Insurance Claims, specifically involving Homeowners (fire, flood, storm damage) and Commercial property issues (roof damage, water leaks, structural concerns).

This is not a passive admin role—we are looking for a proactive, resourceful professional who can handle the complexities of the insurance restoration industry and think critically in real time.

Key Responsibilities:

1. Claims & Insurance Coordination
* Call in new insurance claims to carriers accurately and professionally
* Communicate with insurance companies regarding claim status and updates
* Gather and relay key information between client, carrier, and internal team
* Document all claim-related activity clearly and consistently

2. Administrative & Operational Support
* Convert documents (Word ? PDF) and organize files properly
* Manage and maintain digital records and documentation
* Assist with general admin tasks to keep operations running smoothly
* Handle data entry and tracking in Excel

3. Communication & Client Support
* Respond to messages, emails, and inquiries with professionalism
* Use sound judgment when answering questions
* When unsure: ask, learn, and retain information quickly
* Maintain a high level of responsiveness and clarity in communication

4. Marketing & Light Design (Nice to Have)
* Create simple visuals or documents using Canva
* Assist with basic content or presentation materials if needed

Required Skills & Experience:

* Experience working with insurance claims, public adjusters, or similar industries (strongly preferred)
* Confident making phone calls and speaking with insurance carriers
* Strong English communication skills (verbal + written)
* Proficient in:
-Excel
-Microsoft Word
-PDF/document management
* Highly organized with strong attention to detail

Core Traits for Success:

* Common sense & critical thinking — able to assess situations and respond appropriately
* Proactive learner — asks questions, absorbs information, improves quickly
* Resilient & reliable — can handle a demanding workload
* Ownership mindset — takes responsibility for tasks and outcomes
* Clear communicator — keeps all parties informed and aligned

Nice-to-Have (Bonus Skills):

* Experience with CRM systems
* Prior work with U.S.-based service businesses
* Familiarity with insurance terminology and processes
* Canva or basic design experience

Important Note:
This is a challenging and high-responsibility role. We are looking for someone who can step in, figure things out, and become a dependable extension of the business — not someone who needs constant direction.

To fast track your application, please submit the following information:
Resume: A link to your Google Drive. Please ensure the sharing setting is set to "Anyone with the link."

IMPORTANT REMINDER: To advance in the screening process, you must submit the Podio Form. Timely completion is essential to guarantee your application receives prompt attention.

Podio Form Link: ---------- /webforms/ ---------- / ----------

SKILL REQUIREMENT

CRM Administrative Management Insurance

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Insurance Claims & Administrative Support

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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