Inside Sales Representative – Outbound (Part-Time, 20 hrs/week)

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: TYPE OF WORK

Part Time

: SALARY

$5-$7/hour + commission

: HOURS PER WEEK

20

: DATE UPDATED

Apr 3, 2026

JOB OVERVIEW

Role Summary
The Inside Sales Representative is a purely outbound revenue recovery role. This position exists to convert money already in the pipeline: turning unsold residential estimates into booked jobs, selling Captain’s Club memberships to customers who don’t have one, and filling the dispatch board through proactive outbound. You are the front line of recovered revenue for Coharbor Electric. We already have 3 tea ---------- mbers in the PH!

Primary Mission
Three objectives drive everything you do:
• Convert Unsold Estimates — Work the unsold residential estimate queue in ServiceTitan. Re-engage customers, answer questions, overcome objections, and book the job. Target: 40%+ conversion rate. This is the #1 responsibility.
• Sell Captain’s Club Memberships — Proactively call current customers who do not have a Captain’s Club membership. Pitch the value (priority scheduling, free diagnostics, annual inspection, member-only pricing), overcome objections, close the sale, and schedule the first annual inspection. Year-end membership goal to be set during onboarding.
• Fill the Board — When the Service Coordinator flags gaps on the dispatch board, you are the engine that fills them. Trigger outbound using Captain’s Club inspections, callbacks, reactivation calls, and unsold estimate follow-ups to keep technicians productive.

Core Responsibilities
Unsold Estimate Follow-Up (Primary)
• Call customers with open residential estimates in ServiceTitan, starting with most recent and highest value.
• Re-engage the customer: remind them of the diagnosis, answer questions, address concerns.
• Overcome objections on price, timing, and scope. Offer financing options when applicable.
• Book the job directly in ServiceTitan. Confirm date, time, and scope with the customer.
• Log all activity in the Microsoft Forms tracker: calls made, outcome, notes, follow-up date.
Captain’s Club New Membership Sales
• Call current residential customers who are not Captain’s Club members.
• Deliver the Captain’s Club value pitch: priority scheduling, free diagnostic on future calls, two annual inspections, member-only pricing, whole-home safety checks.
• Handle objections: cost vs. value of a single service call, peace of mind, savings over time.
• Close the sale and schedule the first annual inspection in ServiceTitan.
• Update membership status and log in Microsoft Forms tracker.
Captain’s Club Renewals & Inspection Scheduling
• Call members due for renewal. Retain membership and schedule annual inspection.
• Schedule annual inspections using the existing inspection form in ServiceTitan.
• Inspections are the primary board-fill tool when flagged by the Service Coordinator.
Dispatch Board Fill (Outbound)
• Respond immediately to board-fill requests from the Service Coordinator when the dispatch board drops below the 3-call minimum.
• Trigger outbound using Captain’s Club inspections, callbacks, reactivation calls, and unsold estimate follow-ups.
• Prioritize calls most likely to convert and fill same-day or next-day slots.
• Confirm next-day appointments to reduce no-shows.
Customer Reactivation
• Outreach to past customers who have not booked in 12+ months.
• Re-introduce Coharbor Electric, identify current needs, and book a service call or sell Captain’s Club.
Post-Service Review Follow-Up
• Follow up on review requests that did not receive a response from automation.
Daily & Weekly Workflow
Daily (4 hours/day, flexible within 8 AM – 6 PM EST)
• Work unsold estimate follow-up queue in ServiceTitan — prioritize by recency and value.
• Outbound calls to current customers to sell Captain’s Club memberships.
• Respond to board-fill requests from the Service Coordinator — fill gaps same-day.
• Confirm next-day appointments.
• Log all outbound activity in Microsoft Forms tracker.
Weekly
• Review unsold estimate aging in ServiceTitan — reprioritize follow-up queue.
• Review Captain’s Club membership list for upcoming renewals and inspections.
• Weekly report to Owner / CFO: calls made, booked jobs, recovered revenue, new memberships sold, conversion rate.
Monthly
• Report on unsold estimate recovery: total recovered revenue, conversion rate.
• Report on Captain’s Club: new memberships sold, retention rate, year-end goal progress.
• Report on no-show rate (with vs. without confirmation calls).
Quarterly
• Review and refresh talk tracks, objection handlers, and follow-up cadence.
• Present quarterly revenue recovery performance to leadership.

Key Performance Indicators (KPIs)
Metric Target
Unsold Estimate Conversion Rate 40%+
Captain’s Club Memberships Sold (Year-End Goal) [X] Members — Set During Onboarding
Captain’s Club Retention Rate 85%+
No-Show Rate (Confirmed Appointments) < 5%
Board Fill Response Time Outbound within 30 minutes of Service Coordinator flag
Outbound Calls / Day 25 – 40 (quality over volume)

Compensation
Hourly Rate + 2% Commission on All Revenue Sold
Competitive hourly rate based on experience, paid bi-weekly. In addition to your hourly rate, you earn a 2% commission on every dollar of revenue you sell — including booked jobs from unsold estimates, new Captain’s Club memberships, and any service revenue generated through your outbound efforts.
Earnings Example: With an average ticket of $1,500, every job you book earns you $30 in commission. Book 20 jobs per month and that’s an additional $600/month on top of your hourly rate. Higher-value jobs (panels, installs, upgrades) pay proportionally more.

Qualifications
Required
• 2+ years of outbound sales, telemarketing, or inside sales experience.
• Excellent spoken and written English — neutral accent, confident phone presence.
• Experience with CRM or field service software (ServiceTitan experience strongly preferred).
• Ability to work independently with minimal supervision in a remote environment.
• Reliable high-speed internet connection and professional headset.
• Comfortable working during U.S. Eastern Standard Time business hours.
• Proven ability to overcome objections and close on the phone.
Preferred
• Experience in home services, trades, or electrical contracting industry.
• Familiarity with membership/maintenance plan sales in a service business.
• Experience with Microsoft Teams and Microsoft Forms.
• Track record of meeting or exceeding outbound sales targets and KPIs.

About Coharbor Electric
Coharbor Electric is a veteran-owned electrical contracting company serving Southwest Florida across four divisions: residential service, residential install, commercial, and construction. We serve Fort Myers, Naples, Sarasota, Cape Coral, and Bonita Springs. We are scaling toward a PE exit and looking for driven tea ---------- mbers who want to be part of a company that’s building something worth owning. ----------

EXTRA CREDIT: Send me a video of you in a role play for estimate follow up/sales conversion etc. People can write on paper they are good and lie of numbers. I want to hear it.

SKILL REQUIREMENT

Cold Calling Customer Service Sales

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Inside Sales Representative – Outbound (Part-Time, 20 hrs/week)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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