Inbound Sales Virtual Assistant

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TYPE OF WORK

Full Time

SALARY

$3- $5/ hour

HOURS PER WEEK

40

DATE UPDATED

Aug 7, 2026

JOB OVERVIEW

Inbound Sales Virtual Assistant - Mandarin Blueprint

About Us
Mandarin Blueprint is an immersive Chinese language learning platform and community. Our mission is to make Chinese simple and rewarding through remarkable online courses, coaching, and community. We are now looking for an A-player with the experience, personality, and drive to grow with us and help manage our global team.

Our Core Values: At Mandarin Blueprint, our culture is built on shared values that guide how we work, learn, and grow together:
- Heartfelt Dedication: To our members. To our team. To your career. We take time to teach others, share knowledge, and give birth to wisdom.
- Help First: We lead with value before receiving it. We simplify the work of our team members by removing constraints and obstacles, and we find joy in solving problems for Chinese learners and teammates alike.
- Humble Confidence: No arrogance. Know your stuff. Be open and vulnerable- no one is perfect. We actively pursue knowledge and continuous learning to improve our lives and careers.
- Do What You Say: We fully deliver on what we commit to. We know ourselves and our limits, take responsibility, and blame no one. We finish what we start.

Role Overview
As our Inbound Sales Virtual Assistant, you will serve as the first point of contact for prospective customers. Your primary responsibility will be to respond quickly to new leads, understand their initial needs, and support the sales team in moving qualified prospects through the sales process.

This role is ideal for someone who communicates confidently over the phone and through written channels, works with urgency, and can remain attentive throughout an assigned shift. You must be comfortable working in a fast-paced remote environment where responsiveness, organization, and consistent follow-through are essential.

Responsibilities
-Rapid Lead Response: Make the first call attempt within three minutes of a new lead entering the CRM during your assigned shift.
-Inbound Message Management: Monitor incoming messages across assigned communication channels and provide an initial response within 10 minutes.
-Lead Qualification: Ask approved pre-qualification questions to understand each lead’s needs, interests, availability, and readiness to speak with the sales team.
-Appointment Scheduling: Schedule qualified leads for consultations and confirm that all appointment details are accurate.
-Lead Follow-Up: Follow established call, text, email, and message follow-up sequences for leads who do not respond during the initial outreach.
-CRM Management: Accurately record call attempts, conversations, lead information, follow-up tasks, appointment details, and outcomes in the CRM.
-Pipeline Monitoring: Keep track of new, contacted, unresponsive, qualified, and scheduled leads to ensure no opportunity is overlooked.
-Sales Team Coordination: Provide the sales team with clear notes and relevant background information before handing over qualified prospects.
-Use of Scripts: Follow approved call and messaging scripts while communicating naturally and adjusting your approach based on the lead’s needs.
-Daily Reporting: Provide updates on lead volume, response times, contact attempts, appointments scheduled, and any issues requiring attention.
-Process Improvement: Identify common lead questions, recurring concerns, or workflow issues and share suggestions with the sales team.

Qualifications
-English Proficiency: Strong spoken and written English skills, preferably at a C1 level or higher.
-Communication Skills: Clear, confident, friendly, and professional communication over the phone, email, chat, and text.
-Sales Support Experience: Previous experience in sales support, customer service, appointment setting, telemarketing, or lead qualification is preferred.
-CRM Knowledge: Experience using CRM tools is an advantage. Familiarity with GoHighLevel is strongly preferred.
-Responsiveness: Ability to monitor multiple communication channels and respond to new leads within the required timeframes.
-Organization: Strong attention to detail and the ability to maintain complete and accurate CRM records.
Initiative: A proactive approach to following up with leads, solving minor issues, and keeping the sales team informed.
-Reliability: Ability to remain available, focused, and responsive throughout the assigned shift.
-Remote Work Setup: A reliable computer, stable high-speed internet connection, quality headset, and quiet workspace suitable for calls.
-Schedule Flexibility: Willingness to work assigned shifts, with availability for occasional extended hours and weekend coverage considered an advantage.

Schedule & Logistics
-Employment Type: Contractual
-Location: 100% Remote
-Regular Schedule: Monday through Friday
-Available Shifts:
6:00 AM to 2:00 PM ET
10:00 AM to 6:00 PM ET
* Applicants must select a preferred shift and be able to work consistently during that schedule.
* Occasional extended hours or weekend coverage may be requested based on business needs and lead volume.

Compensation Structure
- Rate: $3 to $5 per hour, depending on experience, qualifications, communication skills, and CRM knowledge.

Why Join Us?
- Opportunity to work with a fast-growing, community-driven educational platform.
- A flexible, remote role with room for growth and expansion of responsibilities.
- A collaborative and supportive team that values innovation and efficiency.

How to Apply
Please submit your resume together with the following:

1. Part 1:Cover Letter and answer the following:

- Which shift do you prefer?
6:00 AM to 2:00 PM ET
10:00 AM to 6:00 PM ET

- Are you willing and available to work occasional extended shifts of more than eight hours and/or weekends when business needs require?
- Do you have experience using a CRM? If yes, please list the platforms you have used and briefly explain how you used them.

2. Part 2: Loom Introduction
Please submit a two- to three-minute Loom video introducing yourself. In your video, briefly discuss:
- Your relevant sales support, customer service, or appointment-setting experience
- Your experience communicating with leads by phone and written messaging
- Any CRM platforms you have used, especially GoHighLevel
- Why you believe you would be a good fit for this position

Applications without the completed pre-qualification questions and Loom video may not be considered.

We look forward to receiving your application!

SKILL REQUIREMENT
CRM Inbound Sales Sales Support
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