Inbound Sales & Dispatch Specialist

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: TYPE OF WORK

Full Time

: SALARY

40,000

: HOURS PER WEEK

TBD

: DATE UPDATED

Mar 24, 2026

JOB OVERVIEW

Company: Staff Connect (on behalf of an Australian client)
Location: Remote (Philippines-based applicants only)
Schedule: Rotating shifts between 5:00 PM – 9:00 AM AEDT
Employment Type: Full-Time
Salary: Competitive (based on skills and experience)
Leave: 1 week paid annual leave

About the Opportunity

Our client is Australia’s leading misfuelling response company, providing nationwide emergency assistance to drivers who a ---------- put the wrong fuel in their vehicle.

When customers call, they’re often stressed and stranded. Your role is to confidently guide them, secure the booking, and coordinate the technician response.

This is more than a dispatcher role — it’s a structured pathway toward leadership. High performers will gradually take on operational oversight and team responsibilities, with the goal of stepping into a Sales Manager / Team Leader position.

Staff Connect is helping build the client’s first offshore team in the Philippines — this is a ground-floor opportunity with real long-term growth.

The Role

You’ll begin in an Inbound Sales & Dispatch position, managing live calls and coordinating technicians across Australia.

As you prove your reliability, sales ability, and leadership potential, you’ll be given expanded responsibilities in operations, quality control, and team support.

Core Responsibilities
Inbound Sales & Job Coordination
- Answer incoming calls from motorists requiring urgent assistance
- Convert enquiries into confirmed bookings using empathy and confidence
- Coordinate nationwide technicians via scheduling platforms
- Secure deposits and accurately log all job details
- Manage cases from first contact through job completion
- Communicate via phone, Gmail, Slack, SMS, and booking systems

Operations & Quality Oversight
- Review previous day’s jobs for accuracy and completion
- Identify and correct unclosed or incorrectly logged jobs
- Ensure jobs are properly transferred to Xero and GeoOp

Monitor call logs for:
- Correct objection tagging
- Accurate ETAs and timestamps
- Proper discount logging
- Missed sales opportunities

- Assist in managing long fleet-related calls for PO numbers
- Track spill kit usage and upload relevant invoices in Xero (creation only)
- Act as a quality control layer to prevent operational errors

Process & Admin Support
- Update internal fleet documents using new templates
- Assist with SOP improvements and documentation updates
- Support onboarding and training initiatives as the team expands

Customer Escalation & Tech Coordination
- Manage escalated customer calls professionally
- Coordinate servo runs and tech card runs
- Participate in Slack huddles (camera-on when required)
- Be an active contributor during live team support sessions

Ideal Candidate
- At least 2 years’ experience in sales, dispatch, or call centre roles
- Strong track record of converting inbound enquiries
- Excellent English communication (written and spoken)
- Calm and composed under pressure
- Highly organised with strong attention to detail
- Confident using Google Workspace, Gmail, and Chrome
- Comfortable with Slack and video calls
- Reliable home setup with stable internet

Highly Regarded:
- Automotive or roadside assistance experience
- Knowledge of Australian geography

SKILL REQUIREMENT

Customer Support Dispatching

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Job Post	Reporter	Rank	Reason	Date

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Inbound Sales & Dispatch Specialist

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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