B2B Inbound & Outbound Sales & Client Services Representative

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: TYPE OF WORK

Full Time

: SALARY

$1200-$1500 month

: HOURS PER WEEK

40

: DATE UPDATED

Sep 24, 2026

JOB OVERVIEW

B2B Commercial Sales & Client Services Representative

ABOUT US
--------------------
We are an e-commerce business specializing in hydroponic equipment serving North America. We are a small, dynamic team looking for a long-term partner who will become the primary customer representative of the company.

ABOUT THE ROLE
--------------------
We're hiring a remote dedicated B2B Sales & Client Services Representative to own the front line of sales and customer service experience.

As a key member, you'll have the opportunity to work remotely while directly shaping the success of our valued customers.

You'll answer calls, chats, emails, walk customers through our products, and close sales — while qualifying larger commercial leads for handoff to our sales manager.

Hours: 8am to 1pm PST

WHAT YOU'LL DO
--------------------
Answer inbound calls promptly — pick up live calls within a few rings or less.
Resolve routine retail support — shipment tracking, parts questions, order status, and general customer inquiries, start to finish.
Re-engage abandoned-cart shoppers and follow up on stalled quotes through outbound and cold calling.
Walk customers through our product lineup with clarity, confidence, and accurate detail
Work through objections, pricing pushback, and follow-ups without losing momentum, while staying alert to upsell and cross-sell openings.
Qualify incoming commercial inquiries — run a short intake call to understand scope and need, then hand off pre-qualified leads to our sales manager with clear notes.
Own the queue during scheduled leadership absences — during planned coverage windows, you're the single point of contact for all customer communications. High-value orders and urgent escalations get flagged for a same-day leadership review; everything else you handle directly.

WHAT SUCCESS LOOKS LIKE
--------------------
Callers consistently reach a real person quickly — no missed calls, no long holds.
Retail issues get resolved on first contact whenever possible.
100% of leads are entered into the CRM, ready and pre-qualified for the sales manager.
Leadership can step away (including multi-day stretches) without customer experience slipping.

WHAT WE'RE LOOKING FOR
--------------------
Experience in customer support, inside sales, or sales development — retail, e-commerce, or B2B distribution background is a plus.
Clear, confident spoken and written English communication skills, with an outgoing, people-first personality.
Sharp communication paired with genuine listening skills — comfortable being the first voice a customer hears, on the phone and in writing.
Organized and self-directed — you can triage, prioritize, and make good judgment calls without someone looking over your shoulder.
Calm, professional communication style with both everyday retail customers and commercial buyers.
Quick to learn, dependable in execution, and careful with instructions.

BONUS POINTS FOR
--------------------
Comfortable working daily inside Shopify to track orders, leads, monitor abandoned carts, and flag opportunities.
Familiarity with HubSpot or another CRM platform.
Understanding of AI tools: ChatGPT, Claude AI, etc.

HOW TO APPLY (MUST READ)
--------------------
Send the following:

Your resume
A 60–90 second voice recording (required) covering both parts below:

Voice Recording — what to include:

A. Quick intro: your name and one sentence on your background & sales experience.

B. Live sales scenario: Imagine you're calling a customer who added a vacuum cleaner to their cart but didn't check out. Walk us through how you'd turn that abandoned cart into a sale — including how you'd handle the objection "I'm not ready to buy right now."

We're evaluating tone, confidence, clarity, listening cues, and how naturally you move a prospect toward a close. Polish matters; perfection isn't expected — show us how you actually sound on a real call.

Applications without a voice recording that completes both parts will not be considered. Please include the word REAL in your subject line to confirm you've read this far.

Thank you.

SKILL REQUIREMENT

Outbound Sales Shopify English Speaking

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B2B Inbound & Outbound Sales & Client Services Representative

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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