-
-
TYPE OF WORK
Full Time
-
-
SALARY
$5 to $6 per hour based on experience
-
-
HOURS PER WEEK
40
-
-
DATE UPDATED
Sep 3, 2026
VOX Lawn Services is looking for a reliable full time virtual assistant to answer inbound customer calls and help manage new leads for our lawn and landscaping company in Colorado, United States.
The most important part of this position is answering calls from potential customers coming through Google Local Services. You will represent our company, so you must be friendly, patient, professional, and easy to understand. Every customer must be treated with respect, including customers who are confused, upset, or requesting a service we do not provide.
Main Responsibilities
1. Answer inbound customer calls during Colorado business hours
2. Respond quickly to missed calls, text messages, and new leads
3. Collect the customer’s name, phone number, email, property address, service needed, and preferred timing
4. Ask customers for pictures, videos, measurements, and other information needed to prepare an estimate
5. Explain which services our company provides and which services we do not provide
6. Send customers our intake form and follow up until the necessary information is received
7. Enter accurate notes after every call and customer conversation
8. Help customers understand the next steps without promising prices, discounts, guarantees, or scheduling dates without approval
9. Handle upset customers calmly and escalate complaints to the owner when necessary
10. Assist with email, scheduling, customer follow ups, and general administrative work
11. Eventually assist with basic bookkeeping and QuickBooks Online after training and trust have been established
Required Qualifications
1. At least two years of phone customer service or call center experience
2. Experience answering calls for American customers
3. Excellent spoken and written English
4. Strong listening skills and attention to detail
5. Comfortable working overnight Philippines time
6. Available during Colorado Mountain Time business hours
7. Quiet and private workspace with a professional headset
8. Reliable computer and high speed internet
9. Backup internet and backup electricity
10. Comfortable learning landscaping services, company policies, and customer communication procedures
Preferred Experience
Experience with a home service company such as landscaping, construction, plumbing, HVAC, roofing, cleaning, or property management is strongly preferred. Experience with Jobber, Quo, OpenPhone, RingCentral, Google Workspace, QuickBooks Online, or another CRM is also helpful.
How to Apply
Begin your application with the word GREEN so we know you read the complete job description.
Please include:
1. Your current resume
2. Your expected hourly rate
3. Confirmation that you can work 40 hours per week during Colorado business hours
4. A 60 to 90 second voice recording introducing yourself and explaining your phone customer service experience
5. A screenshot of your current internet speed
6. Information about your backup internet and electricity
7. The average number of calls you handled daily in your previous position
8. A short answer explaining what you would say if a customer called requesting weekly lawn mowing, but our company does not provide mowing services
This is intended to be a stable long term position for someone dependable who wants to learn our company and become an important part of our customer service team.
